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Abbott Lyon Reviews

4.2 Rating 8,131 Reviews

77 %

of reviewers recommend Abbott Lyon

Company Reviews

Product Reviews

4.2

Based on 8,131 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th April 2024

2101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely little necklace”

“Efficient delivery and kept up to date on progress of order which was appreciated”

“Lovely personalised bracelet, very well made, only down side is it's a little large even on the very last hole. Leaves alot of chain hanging which could easily get caught or trapped. Maybe there should be a sizing option for S/M and M/L. Kept upto date at every step of production to dispatch. Excellent company to deal with will be purchasing more items in the future.”

“Good. Delivery severely delayed.”

“The braclet is a little more flimsy than I thought it would be. The chain and lock are very fine indeed. Glasses required to fasten.”

“Company appears very professional with good quality costume jewellery. They seem very customer care focused.”

“So pleased with this bracelet for my Grandaughter.she will love it”

“Nice necklace shame about the packaging. Would have been 5 * if box nicer”

“I love this personalised bracket . It turned out exactly like the picture and eeven better. The quality of the product was amazing . I love coming back to Abbott Lyon for all my pieces .”

“I didn’t receive my gift bag, I have emailed to try and get it sent to me but no one has got back to me”

“I love the necklace, it looks great on, and very stylish. My one small niggle is that the link you fasten to is very small and therefore quite fiddly.”

“I had already emailed Abbott Lyon to inform them that I was unhappy with the named necklace, they asked for a photo, but they have not responded ! They had said as it was a special order I was basically stuck with it as per their small print !”

“Bracelet very sweet but disappointed as it was too large for my daughters wrist and pricing difficult to change.”

“Stunning bag thank you x”

“Overall great but delivery was left on door step with people in the house so why left on doorstep for dodgy people to nick ?”

“Great business as had a problem with my necklace but it was soon sorted,would buy again”

“Such a beautiful watch ! But I’ve had to send it back due to the size of the strap . I did take all the links out possib but it was still too large. And getting the links out is hard due to being double pinned. It does have an extremely large strap so if you have all wrists don’t waste your time. Gutted as it was a lovely watch”

“The item was a little larger than it looks on the website personally wouldn’t wear it on a bracelet but quite nice on a chain - not really suitable to wear with other pendants as it overpowers them”

“Beautiful bracelet and really delicate, I can’t wait to wear it”

Such lovely feedback, thank you. I just know you are going to love it even more once you use it!

“For the price I thought that the products would come packaged better. There is an option to add personalised packaging but thought it would atleast come in a decent necklace/bracelet box. No one wants to give a gift in a cardboard sleeve that looks like it’s from Claire’s accessories. I think the products would look much better and higher quality if packaged nicely. Maybe I’m being fussy, but gifting a £100 necklace you better believe I want that in a nice box!! Also purchased an initial birthstone set, and it all comes separate - again for the price you don’t expect to have to make it look pretty before you gift it either!”

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Abbott Lyon is rated 4.2 based on 8,131 reviews