Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

“Still waiting after two weeks.”

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Delivery service is terrible , 3 weeks and still not here .. said dispatched over a week ago . Maybe when they arrive I can comment on them ..”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please note, our bespoke pieces take up to 15 days to be made before they can be shipped, so this will add an extension on to your delivery time frame. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Haven’t received”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please note, our bespoke pieces take up to 15 days to be made before they can be dispatched, as advised on the product page. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Packaging didn't come with original order but was sent after when requested but still not right. Shame as necklace is lovely.”

Helpful Report

Please accept our apologies for the missing items from your order, as this isn't the high-quality experience we expect you to have with us. We are delighted to hear that we were able to resolve this promptly for you and we really look forward to welcoming you back again soon here at Abbott Lyon💕

“It’s ok but looks cheap”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Sarah - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“Disappointing! Necklace is lovely but it doesn’t sit well with the charms on. Not worth the money.”

Helpful Report

Thank you for taking the time to review your recent AL order - We try to be as transparent as possible when advertising our pieces by photographing them in natural light with little to no editing so get a clear example - I'm so sorry that you aren't 100% happy. Unfortunately, our bespoke items are non-returnable due to being customised to you, however, I do hope that we'll be able to welcome you back again in the future.

“Asked for next day delivery when I ordered on the Monday but it did not arrive until Saturday due to a postal strike. But you refunded my postage.”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your recent order - I can see that my colleague has assisted you with this issue but if there is anything else that we can do for you, please don't hesitate to get in touch at help@abbottlyonsupport.com - thanks for taking the time to leave us this review.

“I haven’t received this item nor can I find any tracking information?”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“I still haven’t received my order. I am sure it will as beautiful as it looks on your website, however I am concerned at the time it has taken to be delivered. Kind Regards.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“I still have not received my items”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“The ring is nice and fits well. However, my personalised letter 'C' engraving is nothing like the photos on the website. It's just a plain, old 'C', and not a nice, fancy font! Disappointing, actually.”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your recent order - I can see that my colleague has assisted you with this issue but if there is anything else that we can do for you, please don't hesitate to get in touch at help@abbottlyonsupport.com - thanks for taking the time to leave us this review.

“Very fine necklace in fact you can’t really see it on the neck but very pretty.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Quick delivery and happy with bracelet however necklace was too think and delicate was a bit disappointed”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“My order was placed and accepted on 3rd November and I still haven’t received it yet so I can’t write a review of goods not received”

Helpful Report

We're so sorry to hear that you were waiting a little longer than expected for your Custom Name Necklace, Mark - our bespoke pieces take some extra time to be carefully hand-made, custom to you! We can see that it is due to be delivered today & hope you love it. If you have any issues, please don't hesitate to get in touch at help@abbottlyonsupport.com

“Beautiful packaging and reasonable prices.”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with your order - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“It is a very nice necklace however the chain is a lot more delicate than I thought and pendants smaller than expected”

Helpful Report

Thank you so much for sharing this feedback Sandra - I will be sure to pass this onto the team! We want you to find the perfect item to suit you - if you did want to exchange your order for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“Beautiful calendar however on opening 2 drawers completely empty?”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“It's pretty but not as sturdy as its looks in the picture”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Custom Name Tennis Necklace - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your necklace has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Beautiful bracelet , though somewhat tight , an extra link would be great , can you purchase an extra l link maybe that would be great”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“The bracelets is very small . Will fit a child.”

Helpful Report

We are so grateful that you took the time to leave this review, Barry, this really means a lot to us! If you'd like to email us at help@abbottlyonsupport.com, we should be able to rectify the sizing with your bracelet ❣️

Abbott Lyon Reviews