Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,390 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed that it all came separate I thought it was a complete unit.”

Helpful Report

Thank you so much for taking the time the time to leave us this review, Deborah, we're so sorry to hear that you're disappointed - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“Disappointed in the delivery performance, poor communication..”

Helpful Report

We're so sorry to hear that you were waiting a little longer than expected for your order - We can see that it has been delivered & hope you love it. If you have any issues, please don't hesitate to get in touch at help@abbottlyonsupport.com

“Necklace lovely. Not really happy about clasp. It doesn't close properly.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Waited so long for this necklace to arrive, it’s gorgeous but I am beyond disappointed to say it didn’t fit. I could just to say get it on the loosest fastening but it was like a choker. What an expensive waste. Tried to reach out to the company to see if there is anything I can buy to add some length to the chain but no response. Such a shame because it’s a lovely piece.”

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“customer service was excellent 👍”

Helpful Report

Thank you so much for your kind comments, Claire - it's always our aim to provide top-class customer service! ❤️

“No gift box although I paid for it”

Helpful Report

“The bracelet is lovely but took a very long time to arrive due to the wrong item being sent. The team member dealing with this was very good and reordered the correct item for me. This arrived however it didn’t come with the gift bag I also paid for.”

Helpful Report

“Beautifully gift boxed but was disappointed with the ri g as u cannot make out the name as so tiny”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Signature Name Ring - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your ring has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Not good quality, very flimsy”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Gemma Owen GXO Custom Tennis Necklace - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. However, if you would like to discuss this further regarding any particular concerns you may have, please reach out to us at help@abboottlyonsupport.com and we will be happy to take a further look into this for you. Hope you hear from you soon!

“They are a really helpful customer service team. I understand that the personalised products take a bit longer to process and make but the delivery took nearly a month...”

Helpful Report

We're so sorry to hear that you were waiting a little longer than expected for your Custom Necklace - our bespoke pieces take some extra time to be carefully hand-made, custom to you! We hope you love your order & if you have any issues, please don't hesitate to get in touch at help@abbottlyonsupport.com

“Emails and packaging all nice”

Helpful Report

Thank you so much for your review & feedback, Caitlin - our team have reached out to you via email, please do look out for it! ✨

“They respond to query very quick”

Helpful Report

Thank you so much for your kind comments, Grace - it's always our aim to provide top-class customer service! ❤️

“I have a few pieces of jewellery from AL and have been very pleased with the design, quality and service.”

Helpful Report

Thank you so much for the review, we love to hear from our lovely loyal customers - if you ever have any questions regarding your orders or you need some support then you can always reach us at help@abbottlyonsupport.com

“Good service put poor product.”

Helpful Report

Hi Sian We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Overall not too bad, wasn't giving the option of faster deliveries and the 2-4 day delivery window was abit off. The watch is fab, however the figaro bracelet and birthstone letter and charm can be improved. Lovely looking bracelet however found it to be tight and difficult to put on, an extra link or two would have been great also having the choice to connect the charms to any other link would be good and not just the fastener. The letter E that I got with my bracelet feels cheap and bends out of shape very easily had to take it off as it can break easily. The birthstone charm is lovely.”

Helpful Report

Hey Nicola, thank you so much for taking the time out to leave us a review. We're so sorry to hear that you weren't 100% happy with your recent order - our aim is to achieve top-class quality, so we're disappointed too. I can see that my colleague has reached out to you via email to support you with your query so please do check your spam/junk folder if you haven't received this yet! We truly appreciate your feedback & we hope that we'll see you again in the future. Kind regards, Abbott Lyon

“I’d love to give a review but have still not received my necklaces which were ordered on the 12th October…nine days ago! I do understand it’s the fault of Royal Mail but this happened on my last delivery too back in July when I paid extra for express delivery, and again it didn’t arrive until several days later. I wish you’d use an alternative delivery company as I would be very reluctant to purchase from you again…such a shame as your jewellery is lovely!”

Helpful Report

Hey Debbie, thanks for getting back in touch with me & I'm truly so sorry to see what has happened here. This is really frustrating for us to see as the delivery of the order is the single part of the shopping experience we have no control over. We trust our couriers to deliver all items safety however please be assured we will take your feedback on board & if we can help any further, please do always reach straight back out to us! 💕

“Earrings amazingly small”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with your recent order, Ruth - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“I exchanged my original purchase. Customer service was very slow. I had to chase my exchange & then chase my refund. Took almost 3 weeks to achieve a satisfactory end. Very disappointing service.”

Helpful Report

Hi Noeleen. We're so sorry to hear that you've experienced some issues during your recent Abbott Lyon experience. I can see that a member of our customer service team has since responded and arranged for the exchange & refund to be processed for you, however, if you have any further questions please don't hesitate to reply on the current email thread.

“Brought bracelet for daughters birthday she is very happy with it, unfortunately it was delivered a day late, thought ordering it a couple of weeks before would be enough time but wasn’t maybe I didn’t read the timings correctly but daughter very happy with it.”

Helpful Report

Hey Mark, thanks so much for your review! I can see that your order was placed on September 25th which was a Sunday, so it was processed the following day - as our bespoke pieces take 12-15 days to be made, we would estimate that your order would be ready by October 10th, when it would then be dispatched on a Standard Delivery service (3-5 working days). It's great to see that your piece was ready much sooner & shipped on October 6th, arriving on the 10th :) I apologise for any confusion caused & we're delighted to hear that your daughter loved her bracelet! ✨

“Disappointed with it thought it would be chunkier & bigger as i have great matching necklace”

Helpful Report

Thank you for taking the time out to leave us a review, Anita - we're sorry to hear that you're not 100% happy with your Figaro Chain Bracelet. A member of our team has reached out to you, so you should receive an email from help@abbottlyonsupport.com shortly!

Abbott Lyon is rated 4.3 based on 11,390 reviews