Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,131 Reviews

77 %

of reviewers recommend Abbott Lyon

4.2

Based on 8,131 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 4th May 2024

2101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The necklace is pretty but I would have expected it to be a finished necklace with all pieces together and not a ‘do it yourself’ when it arrived. Not my forte and had to ask my husband to do this for me- given the price - It was disappointing that it came with separate bits in bags to be put together.”

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“Lovely ring and fits perfectly but wouldn’t recommend the birthday stone stamp. Paid an extra £5 and the stone has fallen out after 2 weeks.”

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“Came very quick nicely packaged”

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“Emailed straight after I have placed my order to change the chain, but due to the emails not being monitored, I was unable to do so. Which is disappointing as the chain looks cheap.”

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“Order was sent on time and customer services were polite and very responsive. I wouldn't order from them again, however, because I received an item that, in my view, wasn't as described and as its personalised they will not accept a return.”

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“The chain looked cheap and will not last long when worn out”

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“I got my C initial to go onto my bracket, Iv had less than and it’s bent out as it catches on absolute everything and has easily bent which is disappointing”

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“Lovely bangle but on the small size so tight on me.. Maybe do bigger sizes that would be great. I have a small wrist and still tight. Like a bit of movement on my bangles..”

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“Products look nice”

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“Quality is good, and the company overall is good, but returns policy is useless!”

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“Love the updates during the making process and the pieces are lovely”

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“The item I ordered is beautiful but to big to wear even on the tightest catch. It hangs right down onto my hand. Disappointed i have a lovely unwearable item.”

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“The actual product looked lovely, however had to return as it was too big for my wrist. As a suggestion they should do some bracelets for XS/S wrist sizes. Genuinely disappointed that I had to return. Been a week and still awaiting the refund.”

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“15 days delivery for non personalised bracelet & necklace is too long. Have emailed regarding faulty product but haven’t had the issues resolved yet.”

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“Not overly impressed. Mediocre quality and poor packaging considering the cost and the extra I paid for it to be in a gift box. I have had to re package the gift. The chain was tangled upon delivery too.”

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“Unfortunately I have had to return my complete order. The anklet was advertised as going from 9-11” but this was not the case. I ordered an extender just incase I needed to make the anklet bigger but this was my error. The smallest I could get the anklet was 10.5” which was far too big - it was too low on my ankle. There was another link which should have been to make it smaller but it was on the side of the clasp? To me the anklet was faulty. I did love the initial charm and the birthstone charm but there was no point keeping these as the anklet was no good.”

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“Ordered necklace and paid for a gift box ( £10 ) still waiting 10 days later still no box no signs of it being resolved so won't order anything else till this is sorted not impressed 😡”

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“I emailed you the day I received my bracelet to let you know the letter C had fallen off when I took it out of the box! You asked for a photo which I also sent and have heard nothing since! I have not even put the bracelet on yet!”

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“The customer communication was good but I have an issue with the product which I am yet to see how they handle as they were informed only recently”

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“Take long but good communication .”

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Abbott Lyon is rated 4.2 based on 8,131 reviews