Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

“Cannot really say anything as I still have not received my order. Unfortunately. Been waiting since middle of November.”

Helpful Report

Thank you for taking the time to leave us a review. We can’t apologise enough that your order hasn’t arrived with you yet. We understand how important it is to be able to locate your order at all times & how frustrating it will be to have no tracking updates. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Haven’t received my order yet! I am beginning to wonder where it is!”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Hi I haven’t received my order yet Many thanks Angela”

Helpful Report

We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Unfortunately I am still waiting for my order to arrive. I hope it arrives in time for Christmas.”

Helpful Report

We’re so sorry to hear that your order hasn’t arrived with you yet. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Can't really comment at the moment my necklace hasn't arrived!”

Helpful Report

We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Overall the bracelet is very good, although more flimsy and not as sturdy as I expected, still it’s a gift for an 11 year old so should be ok. Not 100% sure it’s worth the large amount paid though. I have a major issue with how long it took to get to us though, waited nearly a month for it, I appreciate that there are Royal Mail strikes but still shouldn’t have took this long!!!!”

Helpful Report

Thank you so much for taking the time to leave us a review! I’m so sorry to hear that you are not 100% happy with your product. Please could you send us an email at returns@abbottlyon support, with your order number, and one of the returns team will be delighted to help you exchange for the perfect item or to help you send your order back to us!

“Necklace is gorgeous, but dissapointed with bracelet size , would only fit a young child”

Helpful Report

Thank you so much for taking the time to leave us a review! I’m so sorry to hear that you are not 100% happy with your (ITEM). Please could you send us an email at returns@abbottlyon support, with your order number, and one of the returns team will be delighted to help you exchange for the perfect item or to help you send your order back to us!

“I will let you know when I receive it”

Helpful Report

Hi Sahra, Thank you for taking the time to leave us a review. I’m so sorry to hear that your order hasn’t yet made it to you. Please be assured that your order is on its way & your unique tracking number will update shortly. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. Please do continue to monitor the shipment of your order (we would recommend using the Royal Mail app as this appears to be updating a little faster), & don’t hesitate to email us at help@abbottlyonsupport.com if your order doesn’t arrive 7 working days from the date of dispatch (excluding weekends & Royal Mail strike days). We’d be more than happy to help!

“I am still awaiting to receive the order - ordered on the 19th November and still not been delivered! Unable to comment on the purchase as of yet”

Helpful Report

Hi Miss Grace, Thank you for taking the time to leave us a review. We can’t apologise enough that your order hasn’t arrived with you yet. We understand how important it is to be able to locate your order at all times & how frustrating it will be to have no tracking updates. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Very small not worth £45.earrings Boxes very nice But jewelry doesn't look worth the money Or look real .”

Helpful Report

Thank you so much for taking the time to leave us a review! I’m so sorry to hear that you are not 100% happy with your earrings. Please could you send us an email at returns@abbottlyon support, with your order number, and one of the returns team will be delighted to help you exchange for the perfect item or to help you send your order back to us!

“Still have got me necklace with name or birth stone yet”

Helpful Report

Hi Julie, Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“I'd love to be able to tell you how you did, but it's still not arrived! I ordered it on the 30th November! Not very good being on day 8 and it's still not here is it? That said, I've not given a poor or very poor star score as I appreciate this may not be your fault. I would love to know where it is mind, so if you could tell me, I'd really appreciate it. Thank you. Also concerned that it may be too small, and that I'd have to request the extra link like others have done, and you've been kind enough to send, but was holding off doing so to see it first. But time is ticking and concerned I'll end up with a bracelett that doesn't fit on Christmas day. Any help you can offer would be much appreciated. Thank you. Paul”

Helpful Report

Hi Jon, Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Item ordered 26 November, not yet arrived - 8 December. Sent email, just got apology, no offer to contact Royal Mail. Understand there are delays due to postal strike but 12 days? Still saying 4-7 days delivery on website, bit longer if ordered on strike days.”

Helpful Report

We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Haven't received any of my order yet and it was ordered 16th of November. FUMING.”

Helpful Report

Hi Gary, we’re so sorry to hear that your order hasn’t arrived with you yet. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Iv still not received my order and can’t seem to make contact to get an update”

Helpful Report

We’re so sorry to hear that your order hasn’t arrived with you yet. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I haven’t recieved the item I’ve emailed you today I’m awaiting a reply”

Helpful Report

Hi Georgina. Thanks so much for taking the time to leave us a review, we really appreciate it! Sorry to hear that you are still waiting to hear back from our customer service team. Due to high volumes, our current reply time is 2 days over email, so an agent will be there to support with your query asap.

“I still have not received my order with I placed on the 18th of November. I look at track my order and it says it’s dispatched to Royal Mail on the 30th of November.”

Helpful Report

Thank you for taking the time to leave us a review. I’m so sorry to hear that your order hasn’t yet made it to you. Please be assured that your order is on its way & your unique tracking number will update shortly. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. Please do continue to monitor the shipment of your order (we would recommend using the Royal Mail app as this appears to be updating a little faster), & don’t hesitate to email us at help@abbottlyonsupport.com if your order doesn’t arrive 7 working days from the date of dispatch (excluding weekends & Royal Mail strike days). We’d be more than happy to help!

“Goods never arrived!”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“I was disappointed with my purchase. The gold is very bright and makes it look very cheap. Maybe the sliver looks better quality.”

Helpful Report

Hello Emma, Thank you so much for taking the time to leave this review for us, Emma. We hope to welcoming you back again soon here at Abbott Lyon. ✨

“Not too pleased with this as The pendant I expected to be attached to the necklace. There is no way to get it onto the figaro necklace apart from using the opening link. as I will need to use an extender chain to make the necklace fit this is not an appt solution. I can’t put this on the chain myself without taking to a jeweller! Had I have known this I would have ordered it!”

Helpful Report

Hi, I am so sorry to hear about the issue with your order - we would love to get this sorted for you, so if you could please send us an email at help@abbottlyonsupport.com, we will make sure to look into this as soon as possible.

Abbott Lyon Reviews