Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

“Not too pleased with this as The pendant I expected to be attached to the necklace. There is no way to get it onto the figaro necklace apart from using the opening link. as I will need to use an extender chain to make the necklace fit this is not an appt solution. I can’t put this on the chain myself without taking to a jeweller! Had I have known this I would have ordered it!”

Helpful Report

Hi, I am so sorry to hear about the issue with your order - we would love to get this sorted for you, so if you could please send us an email at help@abbottlyonsupport.com, we will make sure to look into this as soon as possible.

“Very much smaller than expected. A disappointing Christmas present”

Helpful Report

Thank you so much for taking the time out to share your feedback with us, we truly value your opinion! If you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Very small”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your recent order - I can see that my colleague has assisted you with this issue but if there is anything else that we can do for you, please don't hesitate to get in touch at help@abbottlyonsupport.com - thanks for taking the time to leave us this review.

“Not received it yet”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Beautiful products, very fast delivery.”

Helpful Report

Thanks so much for taking the time to share your feedback, Lindsey - it's great to hear that you've enjoyed shopping with us 💖

“Easy to order but lengthy delivery time.”

Helpful Report

Thank you for taking the time out to leave us this review & feedback, we really appreciate it! ✨

“My order has still not arrived”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“It's a dull silver,almost looks like it's tarnished and needs a clean.I wasn't sure whether to keep it but I buffed it up and it looks better”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Linda - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“Unfortunately I have still not received this order so cannot review yet”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Lovely earrings but an issue with clasp on both. Struggled to get clipped once through ear. Had to manipulate not ideal”

Helpful Report

Thank you so much for the review & we're so sorry to hear this, Mary! If you need some support then you can always reach us at help@abbottlyonsupport.com 💖

“I would really love to write a review about the watch that I ordered from you, however I am unfortunately unable to do that because some 9 days after receiving an email from yourselves saying my purchase was on its way I am still waiting on it being delivered, which I fully understand is no reflection on your company.”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“I have not received my order yet, am hoping it will arrive soon ?”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Still haven’t recieved it guys”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“I haven’t received my order yet”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I would happily write a review but I still haven't received the item..It seems to be stuck in a royal mail sorting office.”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I haven't received it yet . I have been waiting for it to be delivered for over a week”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“The necklace was lovely really delicate my only problem was the Letter and birthstone were, I felt too big for the chain, I have kept them but I’m sure the recipient will not wear the birthstone it’s far too big”

Helpful Report

Thank you so much for sharing this feedback Patricia - I will be sure to pass this onto the team! We want you to find the perfect order to suit the recipient - if you did want to exchange your AL order for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“A lot smaller than I thought looks bigger on the picture”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Kathleen - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! If you ever have any questions regarding your AL order or you need some support then you can always reach us at help@abbottlyonsupport.com

“Ordered bracelet on 11/11/22 still have not received it to date. I did live chat and company stated they had dispatched item and maybe the postal strike had impacted. They advised me to inform them if I had not received it by 8/12. I was impressed with the company’s live chat response and am hopeful my order will materialise”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Products arrived well packed and in a timely manner . The bracelet is extremely fine and frankly looks expensive for what you get .”

Helpful Report

Thank you for taking the time out to leave us this review, we really appreciate it! ✨

Abbott Lyon Reviews