Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,352 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality for price, appears slightly cheap in quality.”

Helpful Report

Hi there, thank you for reaching out to us! I have just popped you through an email so we can discuss your order further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Still awaiting correct initial ordered to be sent to me”

Helpful Report

Hi Joanne, sorry to hear about this! I have taken a quick look and can see that my colleague has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Considering the lead time I was extremely disappointed to find the bracelet was tiny and would not even fit my daughter let alone my mother in law who it was purchased for. Very disappointed”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your AL order, Hima - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces by including measurements in each product description. As your bracelet has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Cannot put this bracelet on , without help the catch is so tight to get onto the ring to close”

Helpful Report

Hi Julie, thank you so much for the taking the time to leave this review & feedback, if you ever have any questions regarding your AL items or you need some support then you can always reach us at help@abbottlyonsupport.com 💖

“No issues with order or delivery”

Helpful Report

Thank you so much for the review, if you ever have any questions regarding your AL pieces or you need some support then you can always reach us at help@abbottlyonsupport.com

“I received my necklace which was £89. Upon receipt of the item I felt like the item didn't look worth the price. I expressed this to customers service and was told I couldn't return it as it was customised... I dont understand how you can't return an item if your unhappy with the quality”

Helpful Report

Hey Dana, thank you for taking the time to leave us a review & I'm so sorry to hear that you aren't happy with your recent order - we're exceptionally proud of the quality in our pieces, so this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your necklace has been custom-made for you & not faulty, it is non-returnable - however, I do hope that we'll see you again in the future. Kind regards, Abbott Lyon

“please contact me, I need to change order”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“It’s not a bad experience exactly the birthstone moves in the necklace but the small letter seems to be static I am wishing I had ordered a large one as it seems moveable can you help”

Helpful Report

Thank you so much for the review! If you'd like any help with an exchange, please do let us know and we'd be more than happy to look into this. You can reach us at help@abbottlyonsupport.com

“My second time purchasing from here but this was a total miss. I ordered the gold sphere chain bracelet with the Gemini pendant and it’s HUGE! The product photos they have are misleading because it looks like bracelet is normal size when it’s actually just lower on the models forearm. The quality of course is amazing but I’m afraid to even wear it bc I feel like it will just fall off. There’s a tighter loop but it’s on the same side as the hook so I don’t even know how that’s supposed to even work? Very disappointed especially from such a high quality brand.”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your order, Brooke - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. We look forward to hearing back from you so that we can resolve this for you ASAP. Thank you!

“The first watch I got I loved. 2nd one looks very cheap and it was not! Then the necklaces I ordered look like they are worth £5. The website makes everything look beautiful but the reality is quite different. Also takes over 2 weeks to post.”

Helpful Report

Hi Fiona, I am so sorry to hear this and thank you for taking the time to reach out to us! I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“The wait time between purchase and shipping / delivery is disappointing, I'm still waiting for my order after more than three weeks. Receiving marketing emails asking 'How was your order' also isn't great when it hasn't arrived yet.”

Helpful Report

Hi, thank you for reaching out to us! We are ever so sorry for any disappointment that has been caused by the delay in taking receipt of your order - please be assured that I have taken a further look into your order and the courier has confirmed delivery took place on 24th December. If this is not the case, please feel free to reach out to us at help@abbottlyonsupport.com - we hope you've had a lovely Christmas!

“It has been almost 2 weeks since we ordered a necklace & haven’t received anything. The tracking information hasn’t been updated since November 30th. This is a Christmas present for my daughter & I’m really worried that she won’t receive it by then 😭😭”

Helpful Report

Hi Cora, thank you for reaching out to us and I am so sorry to hear that you haven't yet taken receipt of your order - I have just dropped you over an email with a delivery update in. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Disappointed 🙈 they look lovely in the picture but my name just doesn’t even look like my name. The A’s look like o’s and my R looks like an I. Bought one in gold and silver!”

Helpful Report

Hi Sarah, I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Not received yet. Taking a long time.”

Helpful Report

Hi Michelle, I am so sorry to hear that. I have popped an email through to you so we can get this sorted as quickly as possible for you! It will have come through from help@abbottlyonsupport.com. 😊

“Ordered a bag which was marked. Put new bag In basket to check availability - my Money was instantly taken from Card used on original purchase. Although no security code was added and I never store cards. (Plus if I was intending to purchase again I would of used the 25 per cent off code received )e mailed severely times to request second payment not taken. I had no response until after it was taken. I now how 2 bags to return and await refund. I tried to contact by phone no number. Very upset”

Helpful Report

Hi Christine, sorry to hear about that! I have taken a quick look and can see that my colleague Mark has been in contact with you via email about this and that it is all sorted. If you needed any further assistance then please feel free to reach back out to us via the current email thread.

“It’s ok not great”

Helpful Report

Hi Elizabeth, I am sorry to hear that you’re not 100% satisfied with your order! I have reached out to you via email requesting some further info, so we can resolve this for you. This email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Charm is a lot smaller than I thought. Also maybe an idea to package the item in a proper pouch rather than just a cardboard envelope. I can't be bothered to return this, so will keep this and give as a present.”

Helpful Report

Hi Beverley, thank you so much for your review - I am so sorry to hear that you're not 100% satisfied with your new pendant. I know you mentioned that you didn't want to return, however I have just sent across an email with some different pendant recommendations that may make a suitable alternative to your current piece! If you would like to exchange your item, we would be happy to organise this for you ✨

“Poor quality overpriced.”

Helpful Report

Hi there, I'm sorry to hear that you weren't 100% satisfied with your recent order! I have taken a quick look and can see that my colleague Katie has been in contact with you via email about this, and that this is now resolved. If you needed any further assistance, then please feel free to reach back out to us via the current email thread. ✨

“Hi I emailed there 3 days ago requesting a label to return this item but I still haven’t received the label, my reason for return is that my boyfriend doesn’t like it”

Helpful Report

“Received personalised necklace which took weeks to arrive and a gold bracelet and I'm so disappointed in the quality and I must admit it could buy better quality in a fashion store in town, the feel is terrible, so plastic like and just isn't what is described or shown in pictures. The necklace is much thicker than in photos and the bracelet looks so cheap on.”

Helpful Report

Abbott Lyon is rated 4.3 based on 13,352 reviews