Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

“Would love to review this but have not received my order yet.”

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Disappointed This bracelet is tarnishing!!”

Helpful Report

Thank you for taking the time out to leave us this review, Gillian! So delighted to see that you are happy with your item ✨

“Haven’t received yet”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Still waiting for my purchase 😠”

Helpful Report

Hi Rita, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please be assured that we are most definitely facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. We have dispatched our orders within the advised time frame & now have to trust that Royal Mail will fulfil their duty - now that we do not have your order, we are unfortunately no longer in control of it. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Much finer chain than the picture portrayed…disappointed”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Helen - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“I would love to tell you my opinion and what I think. But seems as I havnt received the item I've paid good money for and to get delivered I might aswell have picked it up myself”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I have still not received my order ordered on 11/11/22. Today is 3/12/22”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please note that our bespoke pieces take up to 15 days to be made before they're ready to be shipped, as advised on the product page. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I still haven’t recieved my order yet despite ordering a month ago. Before purchasing it should tell you how long rather than an email a few days after ordering.”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please note, our bespoke pieces take 12-15 days to be made before they're shipped, as advised on the product page. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I’d love to leave a review, but as I haven’t received my order yet unfortunately I can’t”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“It is hard for me to review my purchase as I am still waiting for it to arrive. To be fair I think the delay is due to the Royal Mail strike. I have chased with Abbott Lyon Today but told to wait until 9th December. Not sure where my order is laying around but have to hope it arrives soon and not damaged.”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Received a review email and still have not received my items yet!”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I can’t review it as I haven’t received it yet!! Can you advise please?”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Very small S dissapointed”

Helpful Report

Thank you so much for the review, if you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com

“It is too big for my hand I cant use it at all”

Helpful Report

Hi Sanaz, sorry to hear about this! I have taken a quick look and can see that my colleague has been in contact with you via Whatsapp about this and in the process of offering an exchange. If you need any further assistance then please feel free to reach back out to us via the current message thread.

“Lovely piece of jewellery but I wanted the engraving with a B but it looks more like a E”

Helpful Report

Thank you so much for the review Katie, if you ever have any questions regarding your Personalise Heart Bracelet or you need some support then you can always reach us at help@abbottlyonsupport.com ❤️

“Wet expensive for costume jewellery. Sorry wouldn’t recommend”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Builder Necklace - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your necklace has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Good customer service but not happy with order and how I have missed out on items”

Helpful Report

Hi, thanks so much for taking the time to leave us a review & I'm sorry to hear that you had some issues with your order. I have taken a quick look and can see that my colleague has been in contact with you via email about this and that it is all sorted. It looks like we've assisted you with your queries but if you do need any further support, please don't hesitate to get back in touch on help@abbottlyonsupport.com

“The jewellery was lovely. The gift packaging awful so sent back which is shame as bracelet really lovely but looks cheep in such poor presentation.”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with the packaging of your order, Becky- please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! I have taken a quick look and can see that my colleague has been in contact with you via email about this. If you need any further assistance then please feel free to reach back out to us via the current email thread!💕

“Bought to go with above VERY TATTY & not up to Albert Lion standard”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Haven't received my order yet, only placed yesterday, that's not the problem, unfair the fact they kept emailing with small discounts then after I ordered they announced buy one get one free, I emailed and Instagram messaged to cancel which was ignore and item was dispatched. Lousy treatment.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

Abbott Lyon Reviews