Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,378 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really tiny for price. Packaging awful.”

Helpful Report

Hi Aishling, thank you for taking the time to leave us this review. We're terribly sorry to hear about this issue with your packaging, please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Please do always get in touch with us if you ever have any issues or worries & we would be more than happy to help - we can reached by email help@abbottlyonsupport.com or via our live channels like Live Chat or Whatsapp.

“Was disappointed at size of links and letters images Make it look much bigger and it was squashed into a Small box. Sadly I had already ordered another for my daughter otherwise I wouldn’t buy again”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Crystal Initial Choker - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your choker has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“I still have not received this item.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Order took just over 3 weeks to arrive, cheap packaging.”

Helpful Report

Thank you for taking the time out to leave us a review & also to say how sorry I am to hear that you were waiting longer than you had expected for your recent order. It is disappointing to hear that you are not happy with the packaging, please be assured that this feedback has been passed on. Our bespoke pieces have an extended lead time of around 12-15 days before they are ready to be shipped, due to them being hand-made & designed specially for you - this is stated on the product page & shipping page but I'm so sorry if you missed it. I do hope that you're happy with your Old English Name Necklace but if you do have any questions, please don't hesitate to get in touch.

“Being honest, i fell in love with this it online, it arrived & I am bery disappointed, quality is poor, it really does not look like £100 worth, also it is stainless steel, not even sterling silver”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Gemma Owen GXO Custom Box Chain Necklace - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing as well as state the materials used in the product description. As your necklace has been custom-made for you, it is non-returnable - however, we would love to take a further look into this with you , if you could please reach out to us at help@abbottlyonsupport.com with the subject line 'FAO Emmy', we would love to discuss this further with you. We look forward to hearing from you!

“Product is great , communication isn’t , this is a gift for my wife , I got an email saying it will soon be with me , it came on the Monday with all the packaging with the name on so the suprise I got for her birthday she now knows what it is”

Helpful Report

We’re so incredibly sorry that this happened, David, this certainly is not the high standard we strive to maintain & would never be our intention to disappoint so we can not apologise enough - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“Poor quality for price, appears slightly cheap in quality.”

Helpful Report

Hi there, thank you for reaching out to us! I have just popped you through an email so we can discuss your order further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Still awaiting correct initial ordered to be sent to me”

Helpful Report

Hi Joanne, sorry to hear about this! I have taken a quick look and can see that my colleague has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Considering the lead time I was extremely disappointed to find the bracelet was tiny and would not even fit my daughter let alone my mother in law who it was purchased for. Very disappointed”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your AL order, Hima - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces by including measurements in each product description. As your bracelet has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Cannot put this bracelet on , without help the catch is so tight to get onto the ring to close”

Helpful Report

Hi Julie, thank you so much for the taking the time to leave this review & feedback, if you ever have any questions regarding your AL items or you need some support then you can always reach us at help@abbottlyonsupport.com 💖

“No issues with order or delivery”

Helpful Report

Thank you so much for the review, if you ever have any questions regarding your AL pieces or you need some support then you can always reach us at help@abbottlyonsupport.com

“I received my necklace which was £89. Upon receipt of the item I felt like the item didn't look worth the price. I expressed this to customers service and was told I couldn't return it as it was customised... I dont understand how you can't return an item if your unhappy with the quality”

Helpful Report

Hey Dana, thank you for taking the time to leave us a review & I'm so sorry to hear that you aren't happy with your recent order - we're exceptionally proud of the quality in our pieces, so this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your necklace has been custom-made for you & not faulty, it is non-returnable - however, I do hope that we'll see you again in the future. Kind regards, Abbott Lyon

“please contact me, I need to change order”

Helpful Report

“It’s not a bad experience exactly the birthstone moves in the necklace but the small letter seems to be static I am wishing I had ordered a large one as it seems moveable can you help”

Helpful Report

Thank you so much for the review! If you'd like any help with an exchange, please do let us know and we'd be more than happy to look into this. You can reach us at help@abbottlyonsupport.com

“My second time purchasing from here but this was a total miss. I ordered the gold sphere chain bracelet with the Gemini pendant and it’s HUGE! The product photos they have are misleading because it looks like bracelet is normal size when it’s actually just lower on the models forearm. The quality of course is amazing but I’m afraid to even wear it bc I feel like it will just fall off. There’s a tighter loop but it’s on the same side as the hook so I don’t even know how that’s supposed to even work? Very disappointed especially from such a high quality brand.”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your order, Brooke - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. We look forward to hearing back from you so that we can resolve this for you ASAP. Thank you!

“The first watch I got I loved. 2nd one looks very cheap and it was not! Then the necklaces I ordered look like they are worth £5. The website makes everything look beautiful but the reality is quite different. Also takes over 2 weeks to post.”

Helpful Report

Hi Fiona, I am so sorry to hear this and thank you for taking the time to reach out to us! I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“The wait time between purchase and shipping / delivery is disappointing, I'm still waiting for my order after more than three weeks. Receiving marketing emails asking 'How was your order' also isn't great when it hasn't arrived yet.”

Helpful Report

Hi, thank you for reaching out to us! We are ever so sorry for any disappointment that has been caused by the delay in taking receipt of your order - please be assured that I have taken a further look into your order and the courier has confirmed delivery took place on 24th December. If this is not the case, please feel free to reach out to us at help@abbottlyonsupport.com - we hope you've had a lovely Christmas!

“It has been almost 2 weeks since we ordered a necklace & haven’t received anything. The tracking information hasn’t been updated since November 30th. This is a Christmas present for my daughter & I’m really worried that she won’t receive it by then 😭😭”

Helpful Report

Hi Cora, thank you for reaching out to us and I am so sorry to hear that you haven't yet taken receipt of your order - I have just dropped you over an email with a delivery update in. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Disappointed 🙈 they look lovely in the picture but my name just doesn’t even look like my name. The A’s look like o’s and my R looks like an I. Bought one in gold and silver!”

Helpful Report

Hi Sarah, I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Not received yet. Taking a long time.”

Helpful Report

Hi Michelle, I am so sorry to hear that. I have popped an email through to you so we can get this sorted as quickly as possible for you! It will have come through from help@abbottlyonsupport.com. 😊

Abbott Lyon is rated 4.3 based on 11,378 reviews