Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

“I have still not received my order ordered on 11/11/22. Today is 3/12/22”

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please note that our bespoke pieces take up to 15 days to be made before they're ready to be shipped, as advised on the product page. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I still haven’t recieved my order yet despite ordering a month ago. Before purchasing it should tell you how long rather than an email a few days after ordering.”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please note, our bespoke pieces take 12-15 days to be made before they're shipped, as advised on the product page. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I’d love to leave a review, but as I haven’t received my order yet unfortunately I can’t”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“It is hard for me to review my purchase as I am still waiting for it to arrive. To be fair I think the delay is due to the Royal Mail strike. I have chased with Abbott Lyon Today but told to wait until 9th December. Not sure where my order is laying around but have to hope it arrives soon and not damaged.”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Received a review email and still have not received my items yet!”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I can’t review it as I haven’t received it yet!! Can you advise please?”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Very small S dissapointed”

Helpful Report

Thank you so much for the review, if you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com

“It is too big for my hand I cant use it at all”

Helpful Report

Hi Sanaz, sorry to hear about this! I have taken a quick look and can see that my colleague has been in contact with you via Whatsapp about this and in the process of offering an exchange. If you need any further assistance then please feel free to reach back out to us via the current message thread.

“Lovely piece of jewellery but I wanted the engraving with a B but it looks more like a E”

Helpful Report

Thank you so much for the review Katie, if you ever have any questions regarding your Personalise Heart Bracelet or you need some support then you can always reach us at help@abbottlyonsupport.com ❤️

“Wet expensive for costume jewellery. Sorry wouldn’t recommend”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Builder Necklace - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your necklace has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Good customer service but not happy with order and how I have missed out on items”

Helpful Report

Hi, thanks so much for taking the time to leave us a review & I'm sorry to hear that you had some issues with your order. I have taken a quick look and can see that my colleague has been in contact with you via email about this and that it is all sorted. It looks like we've assisted you with your queries but if you do need any further support, please don't hesitate to get back in touch on help@abbottlyonsupport.com

“The jewellery was lovely. The gift packaging awful so sent back which is shame as bracelet really lovely but looks cheep in such poor presentation.”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with the packaging of your order, Becky- please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! I have taken a quick look and can see that my colleague has been in contact with you via email about this. If you need any further assistance then please feel free to reach back out to us via the current email thread!💕

“Bought to go with above VERY TATTY & not up to Albert Lion standard”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Haven't received my order yet, only placed yesterday, that's not the problem, unfair the fact they kept emailing with small discounts then after I ordered they announced buy one get one free, I emailed and Instagram messaged to cancel which was ignore and item was dispatched. Lousy treatment.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Really tiny for price. Packaging awful.”

Helpful Report

Hi Aishling, thank you for taking the time to leave us this review. We're terribly sorry to hear about this issue with your packaging, please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Please do always get in touch with us if you ever have any issues or worries & we would be more than happy to help - we can reached by email help@abbottlyonsupport.com or via our live channels like Live Chat or Whatsapp.

“Was disappointed at size of links and letters images Make it look much bigger and it was squashed into a Small box. Sadly I had already ordered another for my daughter otherwise I wouldn’t buy again”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Crystal Initial Choker - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your choker has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“I still have not received this item.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Order took just over 3 weeks to arrive, cheap packaging.”

Helpful Report

Thank you for taking the time out to leave us a review & also to say how sorry I am to hear that you were waiting longer than you had expected for your recent order. It is disappointing to hear that you are not happy with the packaging, please be assured that this feedback has been passed on. Our bespoke pieces have an extended lead time of around 12-15 days before they are ready to be shipped, due to them being hand-made & designed specially for you - this is stated on the product page & shipping page but I'm so sorry if you missed it. I do hope that you're happy with your Old English Name Necklace but if you do have any questions, please don't hesitate to get in touch.

“Being honest, i fell in love with this it online, it arrived & I am bery disappointed, quality is poor, it really does not look like £100 worth, also it is stainless steel, not even sterling silver”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Gemma Owen GXO Custom Box Chain Necklace - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing as well as state the materials used in the product description. As your necklace has been custom-made for you, it is non-returnable - however, we would love to take a further look into this with you , if you could please reach out to us at help@abbottlyonsupport.com with the subject line 'FAO Emmy', we would love to discuss this further with you. We look forward to hearing from you!

“Product is great , communication isn’t , this is a gift for my wife , I got an email saying it will soon be with me , it came on the Monday with all the packaging with the name on so the suprise I got for her birthday she now knows what it is”

Helpful Report

We’re so incredibly sorry that this happened, David, this certainly is not the high standard we strive to maintain & would never be our intention to disappoint so we can not apologise enough - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

Abbott Lyon Reviews