Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,356 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

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“Wow! Just amazing. My daughter and daughter in law were delighted with their personalised gifts. The quality was excellent. Thank you so much for your personal care.”

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“Just got the most beautiful personalised necklace from Abbott Lyon! Such great service too it arrived before Christmas!”

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“ABSOLUTELY DISGUSTING SERVICE. MY WATCH WAS MISSING FROM THE PACKAGING. THEY DON’T CARE. THEY HAVEN’T GOT BACK TO ME. THEY HAVE MY MONEY. THEY NEED TO GET BACK TO ME AND SORT THIS OUT. FIVE STAR REVIEW FOR THE WORST SERVICE”

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“Bought them for my grand niece she loved them.”

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“I bought a bracelet for my niece's birthday and she absolutely loved it. The quality is fabulous as is the workmanship. Thank you to all the team. Avee x”

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“Still waiting for a reply since Christmas Eve”

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“1 star – Extremely disappointing experience I had an awful experience with Abbott Lyon and won’t be ordering again. I placed an order specifically because they advertised guaranteed Christmas delivery. The personalised bracelet didn’t arrive until New Year’s Eve, completely defeating the point as it was meant to be a Christmas gift. I contacted them in advance when I was notified of a delay, but nothing was done to help. When the bracelet finally arrived, it was incorrect. I ordered a custom bracelet spelling J.A.M.E.S, and the website showed a clear visual preview with the name displayed correctly at checkout. The bracelet I received was fixed as J.M.A.E.S. There was no design proof sent before production, and the charms are fixed, so it can’t be corrected. Customer service then tried to blame this on me, despite their own internal order details listing the initials inconsistently and out of sequence. The response was dismissive and took no responsibility for the error. The other necklace in the order arrived, but the quality was disappointing and not what’s advertised online, especially given the price point. It didn’t feel premium at all. Since this happened, I’ve found multiple reviews from other customers describing the same issues, missed Christmas delivery guarantees, delayed custom orders, and personalised jewellery passing quality control with obvious errors. Based on my experience, this seems to be a wider problem rather than a one-off mistake. Poor quality, missed delivery promises, and very disappointing customer service. I wouldn’t recommend Abbott Lyon, especially for personalised gifts or time-sensitive orders.”

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“Amazing quality jewellery, I received a watch for Christmas and I’m so impressed with it! Such an amazing gift!”

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“AVOID AT ALL COSTS! Absolutely awful! Do not use this company! I ordered on the 1/12 for my sisters Christmas presents and I’m still waiting for them to arrive! Multiple emails and still no response as to where my goods are. I feel like no one is bothered and I’ve thrown my money away!”

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“Abbott Lyon jewellery is the most stunning jewelleries i have ever had. Fast delivery cutr packaging and beautiful pieces.. Love them.”

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“Love the quilted hoops. Brilliant Black Friday offer, delivered quickly and match the ring I already have perfectly”

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“Ordered a ring with a “latest delivery” date of 18 December. Apparently that date was more of a suggestion, as it arrived over a week late with absolutely no explanation and no apology until much later. Customer service proudly claims they respond within 24 hours. In reality, it took them 9 working days to reply to my email — truly impressive commitment to that promise. When I asked for a refund of the delivery charge due to the delay, I was told the delay “couldn’t be helped,” which I assume is company policy for not our problem. The ring itself? Fine… if your expectations are low. It’s far bulkier than it looks online, the colours make it look cheap, and the quality is underwhelming. I was very disappointed, although my sister (who it was bought for) likes it — which is the only reason this review isn’t even worse. After submitting a formal complaint about the late delivery and complete lack of communication, I was generously offered £2.50 as a “gesture of goodwill”. Not even half the delivery charge, but thanks for the laugh. To top it off, they deduct money from refunds if you need to return or exchange items — so you’re paying for the privilege of being disappointed. Overall, this company is a joke. Poor service, mediocre jewellery, and absolutely not worth the effort. My advice: avoid entirely unless you enjoy chasing emails and being insulted with pocket-change compensation.”

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“Very quick delivery would highly recommend”

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“Fast delivery and really beautiful jewelry! I contacted Abbott Lyon before ordering the item, and the team was very supportive. I’m very happy with my purchase 😊”

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“Bought a few pieces last year, brilliant value for money and gorgeous!”

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“Wonderful company, beautiful jewellery, outstanding customer support. I honestly cannot recommend this company highly enough, I will definitely purchase more in the future.”

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“Great quality product, delivered right in time for xmas and the Mrs was very happy with it.”

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“I am in love with my new bracelet, it came just in time for Christmas and I don’t want to take it off. It is so beautiful !”

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“Lovely jewellery”

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“Obsessed with this brand. The quality of the products are amazing and I love the personalisation to the jewellery. Definitely worth every penny”

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Abbott Lyon is rated 4.4 based on 22,356 reviews