Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,356 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the bracelet I ordered was not up to the usual standard of jewellery that I’ve always received from Abbott Lyon so I was hugely disappointed as this was a special birthday present. The engraving had a black mark on that seemed to be a defect of the engraving which was a shame and with it taking so long to come in the first place it was then too close to Christmas to return it. I was very disappointed with this purchase.”

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“Jewerelly quality is amazing. Fast arrival.”

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“The delivery was great timing, the items arrived in stunning packaging and they are always so well lasting.”

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“Such pretty jewellery pieces! Super fast delivery and amazing packaging✨ Love how you can also personalise them🤍”

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“I bought my granddaughter some jewellery & watch for Christmas. Her face was priceless She loved it so much”

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“Ordered a month in advance, was a birthday gift, didn’t arrive in time , you did send a £50 voucher which was kind, won’t be ordering again until you sort out deliveries”

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“Clear ordering and perfect item. Very happy 😊”

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“The items that were brought looked exactly like the pictures. The quality is really good and the delivery and service were amazing. I couldn’t be happier and will definitely be buying more from them.”

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“Great service. Quick delivery and lovely necklace, thank you.”

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“Product ( personalised moon and back bracelet) good if a tad smaller than expected. Took over a month to arrive and customer service not overly helpful , just kept saying it’s held up at warehouse .”

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“Confusing to order and get personalised gift box. Directions state 'add a personalised message to the back of your box'. Order arrived, message on the lid of the gift bix. Not easy to find sizes of gift boxes, so I assumed this would be sized depending on your order. It wasn't. Also not easy or smooth to ask questions about any of these issues before placing order. Beware and cautious. I was caught out and disappointed. Customer services responded to my complaint (after my order arrived) offering to send me a link to gift box sizes. Why isn't it obvious at the ordering stage? Would help to have a preview of how your order will look before paying, so that any tweaks can be sorted at that point.”

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“I'm so happy, such a beautiful and high-quality watch! Totally in love, welcome, beautiful!”

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“Order on November 12 as a Christmas gift with expected date of delivery between December 12 to 18 Email received November 30 saying in final preparation. Further emails saying delays in delivery. Finally received order on December 23. That’s 41 days after order. The bangle was too small so emailed regarding returning. Received a response saying I couldn’t return as it was over 30 days since purchase. You took 41 days to deliver so this is a disgusting policy.”

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“Latest piece I ordered took longer than I expected, however the customer support team were brilliant, fast and got my order out to me ASAP.”

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“Had to chase,photo blurry - not a great experience No apology received”

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“Jewellery is nice, unfortunately it was delayed and cost me £12 to post next day delivery to recipient in time for Christmas.”

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“Ordered a necklace for my niece’s birthday on the 11th December, still haven’t received it.”

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“Product is great but the delivery time was terrible. Ordered on 30 November and it didn’t arrive until 22 December. I’m pretty sure they forgot it too as progress only began when I started chasing it.”