Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,798 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 3rd April 2026

2840

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have nothing good to say about the customer service I received from Abbott Lyon. The delivery date was delayed four times meaning the recipient didn’t receive her Christmas gift. As an apology for the issue they offered an alternative non-personalised gift to arrive in time for Christmas, however, once I accepted they completely ignored any emails I sent and I didn’t receive the compensation. I tried communicated via their live chat but received generic responses. I believed their social media hype and celebrity endorsements and ended up hugely disappointed. I have, however, received 2 emails asking me to review them and their products. They ought to be careful what they wish for.”

Helpful Report

“Delivery for a personalised order was only part received initially. I contacted customer service and they apologised for the delay with the second part of the order due to issues their side and confirmed they could change the address as I would no longer be at that address. The address change wasn’t actioned and parcel was delivered to the original address where I don’t live any more. Customer service initially seemed helpful, but with lack of follow through on the address change and then speaking to a different person every time with no continuity is starting to become frustrating as they keep giving me different answers. My experience is that one month is not enough lead time for a personalised order, so if you want a personalised gift you need to order it 2-3 months in advance to ensure delivery, and once ordered there are no changes possible. Overall, half-okay and half-very frustrating experience!!!”

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“Paid for the extra boxing and gift wrap come in a box with a packet in side looked very cheap the way it was done wasn’t what I was expecting, waited over a month for delivery”

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“The watch I ordered was delivered quickly and was true to the description. The bracelet is too bog but that's to fit all and all I need to do is have it altered.”

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“Item promised by the 9th December then the 19th then definitely by the 23rd as we were going away for Xmas and it was a gift for my wife . Not arrived before we left on the 23rd . I will not use you again”

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“Beautiful locket purchased for my daughters Christmas with photos of her 2 babies. She loves it and so do I.”

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“Awful experience. Ordered on 28th November to be delivered by Evri on 13-16th December. Absolutely no updates from AL about this and when looking at their AI tracking tool it says it’s not even been dispatched?! How highly suspicious that there are multiple positive reviews on review sites from the same people too… me thinks they are either soliciting positive reviews or paying people for them! This has now been refunded but there was zero attempt to rectify the issue, no apology - nothing. Horrific experience that i wouldn’t recommend to anyone.”

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“Has issue with delivery company sorted quick and efficient with Abbott Lyon Awesome”

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“Very bad service, I ordered a watch but received a chain. Can't get anyone to sort it out keep being told they would get back in touch in 24 hours. It's been a week now still not heard anything. Will now be getting paypal to get my money back.”

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“Abbott Lyon have always been an outstanding company and I have purchased many lovely pieces over the years. However, I have been waiting for my Xmas purchases since ordered on 19th November and they still haven’t arrived. Really disappointed as they were gifts for my 5 year old granddaughter to give her mummy and daddy. 😢”

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“I've given a 2 as customer service was good x But product was disappointing not at all like advert awaiting reply form email about a replacement or refund”

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“Faulty necklace sent however after investigation was told that there was no fault with it, despite on their website and socials it shows the necklace to have symmetrical balls to the name… still waiting on a reply after I emailed with this pictured evidence.”

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“Great service. Sister loved her gift. Thank you.”

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“Ordered a small sized bangle for my daughter, it was too small, (she has very small wrists) sent it back, once I’d got a credit on my account I re-ordered it and it came within 2 days, excellent service, beautiful bangle.”

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“It's the first time I've used Abbott Lyon and I am well impressed with the service well done and my grand niece is so pleased with her earrings happy new year.”

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“Very helpful and jewelry is beautiful”

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“I love the jewellery from you guys but was cutting it fine when my order arrived I waited a month for it .”

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“I am very surprised you have asked me for a review after the service I received I brought a bracelet personalised for my son in Australia and ordered in November it arrived two days before Xmas which was not enough time to send I sent several messages and I’m so disappointed I brought quite a few things and gave had issues before with items I doubt I shall recommend your products to family , friends, colleagues, and business partners as I feel your apology was not enough to put my views any different AL 3089925 Shirley Payne 12Maple Close NN73RE”

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“Disappointed with the Daniel necklace name doesn't really stand out the other one was ok”

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“The quality of the item is superb however its so tiny you can barely see the photos in the locket without a magnifying glass. I wish I'd got my wife something else instead”

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Abbott Lyon is rated 4.4 based on 21,798 reviews