Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,350 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

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“Quality products I have purchased several items and been delighted with every one of them. I usually double up on my items as they are gifts 🎁 but I like them so much I treat myself too”

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“Bought 3 pairs of earrings which were gorgeous and a name bracelet which wasn’t as good as the necklace version I bought last year, but still a good product beautifully wrapped and boxed, perfect for Christmas.”

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“Fantastic service and excellent quality of jewellery.”

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“very easy to deal with and makes jewellery just for you love all their personalised ideas”

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“The item took well over a month to arrive, when it did arrive it was broken, the silver looked cheap and nasty. I emailed straight away, communication was shocking. They can only offer store credit as per their T&C’s, I don’t want store credit. Don’t want anything else from them. Now someone didn’t get a Christmas present and I’m out of pocket £100. Disgusting. Wouldn’t buy anything from them again.”

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“I have still not received my order I have raised this a query with Abbott Lyon and had no response”

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“Disappointed with the length of time had to wait for personalised gift. I understand it takes time to make these but 4 wks was far too long, apparently due to issues between dispatch and packing.Was still getting emails for further purchases when struggling to complete my order . Compensation has been offered on a further purchase. Nevertheless, the product itself was loved.”

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“On opening my present Christmas morning to see a gorgeous necklace unfortunally i dropped a gem on the floor and couldn't find it, I messaged Abbott Lyon to explain what happened and to see if they could help me after Christmas and to to my astonishment they answered straight away that is excellent service”

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“Received nothing!!!! £130 worth of goods ordered weeks ago and we got an email two days before Christmas to say they wouldn’t be coming. [guaranteed Christmas Delivery] Was offered the same amount as what we ordered in a voucher and told on the email this would be also guaranteed before Christmas, if it wasn’t personalised. Ordered earrings and a watch on the [guaranteed Christmas delivery] after the first let down, and that hasn’t arrived either. Ruined my wife’s Christmas present, hope you’re happy. Still no correspondence to tracking on either order. Was meant to be delivered today! Surely can’t be legal what you are doing and promising to everyone, Trading standards first thing Monday!!!!”

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“I bought the moon stone earrings as a Christmas present for my daughter, she absolutely loved them, they are so pretty.”

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“Not too shabby”

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“I ordered an Abbott Lyon watch for my wife as a Christmas present but sadly she had her heart set on another one. The returns process was slick and the refund processed in a timely manner with near instant responses from the customer service team. This company clearly places a priority on good customer service which will bode well for them and their reputation in the future.”

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“Absolutely beautiful abbott lyon pieces, so personal , packaged well and fast delivery! 10/10 🧡”

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“Took awhile to receive the necklace (they sent the wrong one first) but once it was finally received it was beautiful!”

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“Wow! Just amazing. My daughter and daughter in law were delighted with their personalised gifts. The quality was excellent. Thank you so much for your personal care.”

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“Just got the most beautiful personalised necklace from Abbott Lyon! Such great service too it arrived before Christmas!”

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“ABSOLUTELY DISGUSTING SERVICE. MY WATCH WAS MISSING FROM THE PACKAGING. THEY DON’T CARE. THEY HAVEN’T GOT BACK TO ME. THEY HAVE MY MONEY. THEY NEED TO GET BACK TO ME AND SORT THIS OUT. FIVE STAR REVIEW FOR THE WORST SERVICE”

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“Bought them for my grand niece she loved them.”

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“I bought a bracelet for my niece's birthday and she absolutely loved it. The quality is fabulous as is the workmanship. Thank you to all the team. Avee x”

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“Still waiting for a reply since Christmas Eve”

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Abbott Lyon is rated 4.4 based on 22,350 reviews