Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,813 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 22nd March 2026

2839

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very pleased with Abbott Lyon — the service was swift, the quality of the jewellery is excellent, and there’s a great choice of products. The aftercare has also been fantastic. Highly recommend.”

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“Lost delivery - poor customer service - I had to really stay on top of emails and resorted to negative reviews to which I was blocked from Facebook page - doesn’t seem ethical that all you want is the good and block genuinely poor feedback. Shows it’s a company solely wanting to appear faultless rather than be proactive. Nothing would’ve been sorted if I hadn’t pressed for it and when the company/courier are at fault the customer should not feel any hassle or bad service. I will not shop here again based solely on this experience - lots of jewellery outlets available with equally nice if not better products. Saddens me to ever have to do a negative review but it’s an honest one”

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“Excellent service. I had a little query about my order and it was dealt with promptly. Beautiful jewellery as always. Thank you ☺️”

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“After my parcel was meant to be here in the 2nd of December - I ordered it 4 weeks before that for my mother’s birthday! I got in contact with customer service who I couldn’t get a reply out of ages! Was told it was lost in transport! And then turned up 3 days before Xmas and mum was out of a special present !! Just not good enough in the slightest”

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“Absolutely lovely quality, it arrived too late and may return but only to exchange. Lovely company very helpful 😀”

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“If you’re considering placing a holiday order with Abbott Lyon, here’s my advice: caveat emptor. I placed my order in November, fully expecting the company to meet its own delivery commitments—especially during the most predictable high‑volume season of the year. Instead, the experience turned into a frustrating lesson in unmet promises and customer disregard. Despite weeks of lead time, Abbott Lyon failed to deliver the order in time for the holidays, rendering the whole purchase pointless. What’s worse is the complete lack of urgency or accountability throughout the process. In a season when reliability matters most, they simply didn’t show up. Between inconsistent updates, missed timelines, and zero ownership of the delay, it’s clear this isn’t just a one-off hiccup—it’s a customer service gap wide enough to drive a sleigh through. I do not recommend Abbott Lyon. If you’re counting on them for a special date, event, or holiday, prepare yourself for disappointment. Their marketing promises shine a lot brighter than their ability to deliver. Caveat emptor, indeed.”

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“Sorry but I’m waiting for a resolution to a faulty order that was delivered to me. I now cannot give my daughter her Christmas gift so I’m rather unhappy !!”

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“Absolutely brilliant and delighted.”

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“I'm obsessed with my pieces 😍😍😍 fast delivery, absolutely gorgeous thank you thank you 10000 times over xx”

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“I bought the Robin pendent teamed with Murphy’s Sketches in memory of my mum. It’s just beautiful! So much so I have ordered one for a birthday gift for my friend to remember her dad!”

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“Quick delivery, beautiful earrings, nicely packaged. Would recommend.”

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“Great service from Abbott Lyon. My parcel was held up with a courier. I contacted Customer Service in Abbott Lyon and it was delivered two days later after they contacted the courier”

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“Happy with my beautiful purchase of a bangle”

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“Such a beautiful watch have so many comments on it all the time!”

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“Your asking how did yous do I can’t answer because I haven’t received my parcel yet so many check with courier company that parcels are delivered before asking how you did Disappointed might not have it for Xmas”

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“Very disappointed with packaging as was damaged and had to go and buy a new box”

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“Made a order for christmas presents. Order got lost, did not receive, had to cancel order as would not receive by chridtmas . Not happy.”

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“Beautiful earrings. Very easy to order and delivered promptly. Will definitely use Abbott Lyon again. Highly recommend them”

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“My kids bought me Abbott lyon watch, bracelet and neckless last year and I love them. Bought my mum a watch and bracelet this year as very good products for price especially if they have a good offer on.”

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“Beautiful necklace”

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Abbott Lyon is rated 4.4 based on 21,813 reviews