Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,369 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

Sharon L

Julie B

Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect item sent. Tried to contact to get it rectified before Christmas as it was a gift but still not sorted. Very unhappy.”

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“I contacted Abbott Lyon as an initial had come off my clover necklace. I'd had it over a year but saw the 5 year warranty on their website. Queried on boxing day about a replacement with photo evidence, and less than 12 hours later had a response with a unique credit note via email to repurchase! Absolutely over the moon, fantastic customer service and will definitely use again in the future for gifts and for myself 😀 100000% happy customer.”

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“Good service”

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“Beautiful jewellery and such value for money”

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“Lovely lovely”

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“Absolutely beautiful pieces of jewelry. I've left Pandora for abbott lyon! Love every purchase”

Abbott Lyon 5 star review on 27th December 2025

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“I haven’t received my order which was supposed to be Christmas presents”

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“Necklace is very nice but was brought as a gift for my neice and honestly when I saw the name was a little gutted as it was not as clear as I thought or would have liked it to be”

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“Peice comes very small, my personalised piece did not have the engravings I asked for onit. The photos in the locket were that small you could not see them. It also took over a month to arrive with no correspondence. Shocking product, shocking service.”

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“I did not receive my order. It is impossible to speak to a human being.”

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“Fourth purchase, great quality would order again”

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“Was made aware of Abbott Lyon by my wife who asked for specific items , went on line very easy to find product Ann order , given discount code and free gift due to amount spent . All delivered in time with excellent packaging . 10 put of 10 for service easy of ordering and quality of goods , thank you”

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“Most beautiful pieces of Jewellery.”

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“Packaging is very substandard - I don’t think anyone wants to receive a present in an envelope Delivery is unacceptable over a month for items to be delivered and the communication is very poor Will never use again”

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“Communication and product very good. Partner was very happy. Would definitely purchase again.”

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“Awful company with terrible customer service. Can't contact by phone, any other form of communication they rarely ever reply. I had to send 6 emails over the course of a week until I received a reply. My order "went missing" and they didnt follow up on it for over a week, and that was only because i raised the issue. A company seemingly more interested in their social media hits than their customers. Would not purchase an item from Abbott Lyon again.”

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“Still yet to receive the item, even after paying extra for quicker delivery. Im aware it a rather busy period for everyone and im sure if it arrives I will love it but just so disappointed right now.”

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“Order was late. Communication about this was incredibly poor with emails clearly not written by a real person claiming that when I ordered a later delivery date was promised. Will not use again”

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“Very pleased with the items I bought very well made”

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“Ordered personalised jewellery at dinner time on the Friday, received the next day around tea time. Fantastic service and my partner swears by Abbott Lyon jewelry, wears it 24/7, no tarnishing, fully recommend”

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Abbott Lyon is rated 4.4 based on 22,369 reviews