Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,378 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good . Had to spend 30 min untangling the necklace though .”

Helpful Report

We're super grateful for the time you've taken to share your feedback - it's fab to hear that you're loving your recent order & we hope to see you again soon! ✨

“A lovely piece but the letter is quite sharp could do with been smoothed around edge as the letter k has some sharp corners”

Helpful Report

Hi Kimberley, sorry to hear about this & please be assured this feedback will be passed onto our team! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Good and quick service, some very high quality jewellery”

Helpful Report

Thank you so much for sharing your recent customer experience with us, Charlotte! We are so pleased to hear that you are loving your new jewellery!✨

“Abbott Lyon did fine in sending promptly the necklace chain and bracelet extenders”

Helpful Report

Thank you so much for your kind comments, Chris - it's always our aim to provide top-class customer service! ❤️

“Very happy with it thank you”

Helpful Report

Thank you so much for taking the time to leave us this review - it makes our day to know that your happy with your new AL piece 😍

“Excellent service and lovely pendant”

Helpful Report

Thank you so much for your kind comments - it's always our aim to provide top-class customer service! ❤️

“Gorgeous personalise jewellery. Ordered a set for my daughters birthday and she absolutely loved it!”

Helpful Report

We couldn't be more grateful for your kind feedback, Victoria! What a stunning gift & we're so pleased to hear your daughter loves it💕

“Quickly arrived and securely packaged. Good communication too.”

Helpful Report

Thank you so much for taking the time to leave this review for us, Hannah. We look forward to welcoming you back again soon here at Abbott Lyon! ✨

“The charm is very pretty and well made but smaller than anticipated.”

Helpful Report

Thanks for being such a loyal customer - it makes us so happy to hear you enjoy shopping with us! We are so grateful for your lovely feedback 💕

“I want to return bcoz very loose.its below my ankle.Sorry for this..”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Lovely! Great value for money. 4 stars because the chain was in a knot when I received it, so had to unmuddle it but not a massive problem. Love Abbott Lyon”

Helpful Report

Thanks ever so much for your lovely comments, Barb! We commend our warehouse on the care & efficiency that they put in to packing every order, so I can only apologise profusely that you have received your order presented in anything less than perfect condition. We'll be sure to highlight this with the relevant team. If you do need any further support, please do email us at help@abbottlyonsupport.com and we will be here to assist you.

“The bracelet was beautiful (5 star), packaged well and promptly delivered Unfortunately, the bracelet was not the length of 7.5 inches as stated in the description so it did not fit and sadly had to be returned hence 4 star review instead of 5.”

Helpful Report

Hi Yvonne, thank you for this feedback - I will be sure to pass this onto the team! I am sorry to hear your bracelet is not the right length. I have taken a look and can see that you are still within the exchange period, so I have just sent across an email to you, to see if we can find you the perfect replacement piece. ❤️The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Stunning product, delivery was a little slow but worth the wait.”

Helpful Report

Thank you so much for taking the time out to review your Abbott Lyon item - we're delighted to hear that you're happy! ✨

“Lovely jewellery.”

Helpful Report

We are so grateful that you took the time to leave this review, this really means a lot to us! We hope to see you again soon✨

“Although the finished jewellery is beautiful and well made. The time it took to come and the apologies for delays leaves one with very little confidence in the company. They need a better turn around with the named jewellery”

Helpful Report

We're so sorry to hear that you were waiting a little longer than expected for your jewellery- our bespoke pieces take some extra time to be carefully hand-made, custom to you! We hope you love your order & if you have any issues, please don't hesitate to get in touch at help@abbottlyonsupport.com

“Lovely bag! Great service, nice packaging.”

Helpful Report

Thank you so much for taking the time out to review your Abbott Lyon item - we're delighted to hear that you're happy! ✨

“Very happy with the look. Feels a little fragile. So, I will have to be careful when and where I wear it. But I ordered it for my wedding day. So, it will be perfect. I want to buy my daughter a necklace now in gold. As a wedding gift. Very beautiful indeed.”

Helpful Report

Thank you so much for taking the time to leave this review for us, Jody & this will look stunning on your wedding day. We look forward to welcoming you back again soon here at Abbott Lyon! ✨

“Just arrived today looks very pretty”

Helpful Report

Great to hear that you love your new AL piece, Alexa! Thank you so much for leaving us a review! ❤️

“Service was good. Replied to my email within half an hour.”

Helpful Report

Thank you so much for reviewing your recent customer service experience, Gloria - we're delighted to hear that it's been a positive one! We hope to see you again soon! 🌟

“You stated that the order would take 2 to 3 weeks but it was just over 4 weeks. Other than that, the bracelet was beautiful and we were delighted with it.”

Helpful Report

We're super grateful for the time you've taken to share your feedback - it's fab to hear that you're loving your recent order & we hope to see you again soon! ✨

Abbott Lyon is rated 4.3 based on 11,378 reviews