Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

“Very disappointed I didn’t get the promised discount despite several emails. Poor customer service”

Hi Mike, I am so sorry to hear about the issue with your order - we would love to get this sorted for you, so if you could please send us an email at help@abbottlyonsupport.com, we will make sure to look into this as soon as possible.

“Review my order? What order? Still not received it after 25 days l!”

Helpful Report

Thank you for taking the time to leave us a review. I’m so sorry to hear that your order hasn’t yet made it to you. Please be assured that your order is on its way & your unique tracking number will update shortly. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. Please do continue to monitor the shipment of your order (we would recommend using the Royal Mail app as this appears to be updating a little faster), & don’t hesitate to email us at help@abbottlyonsupport.com if your order doesn’t arrive 7 working days from the date of dispatch (excluding weekends & Royal Mail strike days). We’d be more than happy to help!

“I have not yet received this order after ordering it well over a month ago!”

Helpful Report

We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Much, much smaller than expected, difficult to handle.”

Helpful Report

Thank you so much for taking the time out to share your feedback with us, we truly value your opinion! If you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Still waiting delivery. Courier must be on a bike”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Hoping the necklace actually arrives and I like it; as I’m still waiting and the tracking information I was given doesn’t work.”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“I still haven’t received my order it’s been a few weeks now”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Very small doesn't fit, to small”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Wasn’t happy with the quality of the necklace don’t think I will be ordering of here again”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Ellie - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! If you would any assistance in regards to this please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Received in good time but not overly keen on the material the silver looks fake and tarnished. Not worth what I paid.”

Helpful Report

We're so sorry to hear that you are unhappy with your recent order, Jill - Your silver jewellery will be visibly different in comparison to real silver, as ours is stainless steel as advertised. We try to be as transparent as possible when advertising our pieces by photographing them in natural light with little to no editing. If you would like to get in touch, we can assist you with a return, of course: returns@abbottlyon.com

“Not recieved my order yet”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“I haven't received my item yet do you know when it will arrive No item yet what's wrong when will it arrive I'm depending on it”

Helpful Report

Thank you for taking the time to leave us a review & we're sorry to hear you haven't received your order. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Wouldn’t know, not received!!!”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Still not received it”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Still not recieved item”

Helpful Report

Hi Alan, thank you for reaching out to us and I am sorry to hear that you haven't yet taken receipt of your order. Taking a look into this further for you, I can see that my colleague has been in touch with you with an update. If you need any further assistance, feel free to reach back out to us via the current email thread.

“I have not received my order and I understand a replacement is being sent”

Helpful Report

Hi Lesley, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please be assured that we are most definitely facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. We have dispatched our orders within the advised time frame & now have to trust that Royal Mail will fulfil their duty - now that we do not have your order, we are unfortunately no longer in control of it. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Hi I wasn't very impressed with this item”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Rebecca - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“I dont like it..the chain part interconnecting the letters is wonky The metal is very dull. Still havent received my extender.”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Laura - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“Absolutely took ages to arrive”

Helpful Report

Hi Sandra, thank you for taking the time to leave us a review & we're sorry to hear that it took you longer ro receive your order. Please be assured that we are most definitely facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. We have dispatched our orders within the advised time frame & now have to trust that Royal Mail will fulfil their duty - now that we do not have your order, we are unfortunately no longer in control of it. Kind regards, Abbott Lyon

“It’s been 4 weeks since I ordered ,still no bracelet - I understand it’s been personalised so this can take up to 14 days - but not 4 weeks . I’m now delayed on giving this gift to a friend . Really disappointed .”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

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