Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

“Hi..I have not received my order of double initial necklace after many weeks? I am unable to access my account and sent message to company for update, but so far no reply..Extremely frustrating”

Helpful Report

Hello Christine, We’re so sorry to hear that your order hasn’t arrived with you yet. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I have received the bracelet I ordered but two of the letter were missing from it.”

Helpful Report

Hello, Thank you so much for taking the time to leave us a review! I’m so sorry to hear that you are not 100% happy with your item. Please could you send us an email at returns@abbottlyon support, with your order number, and one of the returns team will be delighted to help you exchange for the perfect item or to help you send your order back to us!

“Lovely wrapping and presentation, but could see silver bits underneath gold coating.”

Helpful Report

Thank you so much for taking the time to leave us a review! I’m so sorry to hear that you are not 100% happy with your product. Please could you send us an email at returns@abbottlyon support, with your order number, and one of the returns team will be delighted to help you exchange for the perfect item or to help you send your order back to us!

“Haven’t received this item yet! Not your fault, I suppose it’s the post 🤷🏼‍♀️”

Helpful Report

Hi Susan, We’re so sorry to hear that your order hasn’t arrived with you yet. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I ordered this nearly two weeks ago and haven't received anything yet but I'll give u a review once i get it”

Helpful Report

Hi Anne, Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Bracelet is lovely, however it took 12 days to arrive. Still waiting for the necklace that I ordered. Was for an 18th Birthday. Which is today.”

Helpful Report

Hi Karen, We’re so sorry to hear that your order hasn’t arrived with you yet. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I’ve not even received my order yet ! Ordered about two weeks ago.”

Helpful Report

Hi Keelie, We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I would like to write a review but I haven’t received my goods yet!”

Helpful Report

We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Unfortunately my order has not been received yet.”

Helpful Report

Thank you for taking the time to leave us a review. We can’t apologise enough that your order hasn’t arrived with you yet. We understand how important it is to be able to locate your order at all times & how frustrating it will be to have no tracking updates. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“i have been sent a email to review my order, which nearly 3 weeks after the order i still haven’t received, bit hard to review something that hasn’t arrived. i had and email a week ago saying item has been dispatched. when i check with royal mail, they still haven’t received the item. not good at all.”

Helpful Report

Hello Jamie, Thank you for taking the time to leave us a review. We can’t apologise enough that your order hasn’t arrived with you yet. We understand how important it is to be able to locate your order at all times & how frustrating it will be to have no tracking updates. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Still waiting for this item”

Helpful Report

Thank you for taking the time to leave us a review. I’m so sorry to hear that your order hasn’t yet made it to you. Please be assured that your order is on its way & your unique tracking number will update shortly. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. Please do continue to monitor the shipment of your order (we would recommend using the Royal Mail app as this appears to be updating a little faster), & don’t hesitate to email us at help@abbottlyonsupport.com if your order doesn’t arrive 7 working days from the date of dispatch (excluding weekends & Royal Mail strike days). We’d be more than happy to help!

“Kept informed about delivery”

Helpful Report

Thank you so much for taking the time to leave us a review, Amy! I’m so sorry to hear that you are not 100% happy with your Signature Name Ring. Please could you send us an email at help@abbottlyonsupport.com with your order number and details of the issue. We’ll then be able to resolve this for you as quickly as possible!

“The order is still to be received despite chasing!”

Helpful Report

Hello Jill, We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I would love to write a review if I had received the item. Nearly 4 weeks and still nothing received”

Helpful Report

We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Very disappointed I didn’t get the promised discount despite several emails. Poor customer service”

Helpful Report

Hi Mike, I am so sorry to hear about the issue with your order - we would love to get this sorted for you, so if you could please send us an email at help@abbottlyonsupport.com, we will make sure to look into this as soon as possible.

“Review my order? What order? Still not received it after 25 days l!”

Helpful Report

Thank you for taking the time to leave us a review. I’m so sorry to hear that your order hasn’t yet made it to you. Please be assured that your order is on its way & your unique tracking number will update shortly. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. Please do continue to monitor the shipment of your order (we would recommend using the Royal Mail app as this appears to be updating a little faster), & don’t hesitate to email us at help@abbottlyonsupport.com if your order doesn’t arrive 7 working days from the date of dispatch (excluding weekends & Royal Mail strike days). We’d be more than happy to help!

“I have not yet received this order after ordering it well over a month ago!”

Helpful Report

We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Much, much smaller than expected, difficult to handle.”

Helpful Report

Thank you so much for taking the time out to share your feedback with us, we truly value your opinion! If you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Still waiting delivery. Courier must be on a bike”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Hoping the necklace actually arrives and I like it; as I’m still waiting and the tracking information I was given doesn’t work.”

Helpful Report

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

Abbott Lyon Reviews