Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.42

4.4 Rating 19,915 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 30th December 2025

2800

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the customer service. Fast delivery.”

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“Very good customer service”

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“Ordered 2 items on 28th November with a guaranteed delivery date between 20th and 23rd December. 1 item arrived before Christmas, the 2nd item still hasn’t arrived despite a further guarantee of delivery by 23rd December. No response to emails requesting urgent attention to date. Very disappointing.”

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“Lack of communication, scam of a company. Please spend your money elsewhere for gifts.”

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“This is the Third bracelet I’ve bought, all gifts for the most special people in my life, they love them and I do too, hoping to treat myself to one soon, thank you”

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“Unfortunately the first parcel went missing so I had to talk to support who were excellent and re ordered the product. With in three days my parcel was delivered to my home. Excellent.”

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“Lovely jewellery with a great offer”

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“The customer service was absolutely appalling. The same generic message from a script with absolutely no effort to sort my order. Waited over a month and a half for my parcel and found out the same thing happened to two other family members. I was then lied to that my parcel was dispatched with next day delivery and after contacting the delivery service I found out that the parcel was never given to them. A complete disgrace. Having ordered here before, I am so let down by this company and will never shop here again.”

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“Arrived as promised beautiful brackets for my girls thank you so much”

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“Daughters loved their personalised heart locket necklaces.”

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“Stunning jewellery and exactly like I had asked for 👍”

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“After DPD delivered to the wrong property Abbott Lyon responded quickly and efficiently and arranged for a replacement sending out ASAP”

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“I was very disappointed as my daughter went to put her necklace on it broke i have emailed with photo”

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“I am unable to review my purchase due to it not being received yet. It is long overdue. Abbott lyon has chosen a courier (evri) that has not delivered or provided any useful details as to my parcels status. Abbott lyon has failed to provide any information and has only redirected me back to the courier. I will be demanding a full refund.”

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“My order was supposed to be here between 7th-10th December, then was told it would definitely be here before Xmas. Then on the 22nd I got a message off Evri saying they had damaged my parcel and it wouldn’t be delivered. I emailed Abbot Lyon to find out what would be happening but haven’t heard anything off them for a week.”

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“Was really disappointed as I ordered my daughters 2 bracelets each for their birthdays which are both before Christmas. It’s unfortunate that their birthdays are near Christmas but I ordered in plenty of time. My niece also ordered a bracelet for my daughter. None of our orders arrived in time. Mine only arrived late on Xmas Eve. Not everything ordered at the end of the year is for Christmas.”

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“Abbot Lyon’s provided fast and affordable jewellery that I got for my partner for Christmas and her birthday, I did send a return however over a week ago and still not heard back but I have faith”

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“Absolutely stunning personalised necklace for my daughter and daughter in law they absolutely loved them on Christmas day Great price and lovely packaging and arrived within the time frame I will definitely be ordering from here again and I have told friends and family the same Love love love thankyou 💗”

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“You done very well ! After the disaster with the delivery company, you managed to get another set of beautiful earrings to me but Christmas Day. Very happy customer. Thank you !!”

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“Love every piece of jewellery I’ve bought as gifts for people very carefully designed and a lot of thought goes into them, wouldn’t go anywhere else for personalised gifts can’t wait to receive my other order which was delayed due to it not meeting final production standards this is why I won’t buy from anywhere else everything is double checked to make sure it’s perfect enough.”

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Abbott Lyon is rated 4.4 based on 19,915 reviews