Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.42

4.4 Rating 19,915 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 30th December 2025

2800

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half of my Parcel was stolen from everi and no response from Abbott Lyon”

Helpful Report

“Still waiting on my personalised necklace which I ordered 15th November, was told it would be delivered by the 18th December by 2 different people, they then said it won’t be arriving in time for Christmas but gave me a £75 gift card which was nice. Then I ordered something else with the gift card but it took card payment, I then contacted someone to cancel it straight away so I can use my gift card, still no reply to my emails, and when I get in contact it’s with AI robots. Also they have a 2For1 offer on but doesn’t work if you have gift card which I also think is wrong.”

Helpful Report

“Absolutely beautiful jewellery and great customer service.....a pleasure to order from.”

Helpful Report

“After seeing Stacey Solomon rave about this jewellery I wanted go treat my mum to a necklace in memory of my late father. . I ordered in time for Christmas but it wasn't up up thier standards and it was delayed but they kindly gave me a voucher so she still had something for Christmas but then I got another date and that was a mistake and now its due 3rd January. I am really disappointed that I have been told lots of different things I just want my mums gift . Despite the issues they have been really helpful and didnt have to give me a voucher . I still think they are a great company.”

Helpful Report

“Delivery as promised thank you. Quality not quite what i expected”

Helpful Report

“I ordered my product which was a beautiful watch and locket although one was slightly delayed I was given constant updates and a free gift code to spend with Abbott lyonn the service has been amazing”

Helpful Report

“These are the 3rd pair of earings I've got. They are so comfortable to wear. I love them and will be getting more soon”

Helpful Report

“perfect personalized necklace my wife loved it. great comunication throught the order wold definitely recommend”

Helpful Report

“Happy with service and products I purchased I would recommend”

Helpful Report

“Very quality earrings! Really love it!”

Helpful Report

“Unfortunately my personalised items did not arrive in time for Christmas. What this company did was send me a £100 credit to order any items that would be guaranteed to arrive in time. They did!! I thought that this was incredibly generous and shows that they value their customers. I appreciate what you did and my daughter loved the alternative pieces. She will be over the moon when her personalised items arrive. They are amazing quality bracelets, we were very happy. Thank you ☺️”

Helpful Report

“My experience with Abbott Lyon has been brilliant. I ordered a personalised locket bracelet for my mum for christmas this year on the 22nd November. Whilst completing my order I was pre warned that it could take up to 3 weeks before shipment which was completely fine as I needed it for christmas. They told me that my order should be with me by the 19th December. They kept me updated throughout the making process with multiple emails. On the 18th December (one day before my order was supposed to be with me) I got an email to say that there had been a delay and my order would now be delivered by the 23rd December LATEST, slightly frustrating to hear considering the time frame but understandable during the christmas rush and I appreciated the great communication. On the 22nd December, I received an email from Abbott Lyon to say that my order would no longer be delivered in time for christmas as my personalised piece had to be remade as it did not meet final quality checks. I was disappointed to hear this as I had ordered it so far in advance and had already been told there was delays. HOWEVER, in the same email from them, they gave me a £75 gift voucher to spend on their website as an apology and thank you for my patience. They explained that my original order would still be delivered and that I would receive a further update about the estimated delivery within 2 days (which I did.) I was taken back by the exceptional customer service and communicate from Abbott Lyon and their effort to make amends and apologise without me, as the customer, having to ask first. I used the voucher to purchase some beautiful gold hooped butterfly earrings which came within two days because they were not personalised!! Thank you Abbott Lyon.”

Helpful Report

“First locket had wrong photos in. Replacement locket was broken the clasp did not work so the locket won’t close & when I tried to live chat it came back as all advisors busy”

Helpful Report

“Not happy Christmas present promised for 23rd December at the very latest then changed to 24th then 27th, then e1st and now possibly 2nd or 3rd January Will not order from them again!!”

Helpful Report

“The customer service team could not have been more helpful when I thought something was missing from the order when in fact it wasn’t. They issued a refund for something I didn’t receive which was refunded immediately. I couldn’t fault them at all. I would definitely deal with them again.”

Helpful Report

“Very happy with service and quality”

Helpful Report

“Once again the bracket for my daughter at Christmas was absolutely amazing and she loved it as well thank you”

Helpful Report

“I have used Abbott Lyon a few times and everytime I’ve been delighted with the product”

Helpful Report

“I ordered an item and paid extra for Christmas delivery on the 10th of December. I got an email on the 22/12 to say they weren’t able to send my order due to poor quality. They then gave me a complimentary voucher to ensure that the person receiving the gift would have something to open on Christmas. That was a nice gesture and I did get another gift. So, thank you for that. I then got an email to say the original order would be delivered no later than the 30th December. Following on with another email to say that’s when it would be dispatched and would arrive by the 2-3rd January. I am a bit disappointed but hopefully it will arrive soon.”

Helpful Report

“I ordered my goods on 1st December for a gift as my best friends mum passed away so this was very special to me..I did get a bit worried as time for nearer time Xmas but I was assured by your fantastic team that I would have the goods and I sure did. I can't thank you enough. I was recommended to you as I wanted something special..by my sister who orders from you. Once again thank you so much and have a lovely new year. If I win the prize I will gift each time to someone who goes above and beyond to help others xx”

Helpful Report

Abbott Lyon is rated 4.4 based on 19,915 reviews