Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,805 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

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“Great quality, lovely pieces!”

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“I absolutely love my pieces from Abbott Lyon. They are always so stunning and such good quality. I always get compliments on them.”

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“Very pleased with my purchases. I bought 2 necklaces with a few charms for my daughter’s birthday. She loves them & can mix & match the charms with both chains. I have ordered before from Abbott Lyon and will definitely order again. Find the process from their website to deliver & quality of the items very good.”

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“Beautiful jewellery The best rings ever ✨️😍😍”

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“The heart pendant with my daughter’s fingerprint on it. I’ve had it since Christmas 2023 and it’s never left my neck still like new.”

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“My heart pendant with my days fingerprint on it, not taken it off for 2 years just like new !”

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“Before this order I would only have good things to say, however this time I did get my order and it was a very nice bracelet, but to start with my order just disappeared. No order number or receipt. It had to be tracked down using a rough guide from when the money came out of my bank account. After tracking it down I was told it could possibly be July by the time my order arrived. It did (obviously) arrive before then, but it took 2 months to arrive and was bought as a birthday gift which was late.”

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“I love everything about Abbott Lyon, I have my pearl watch, and I love it I always get so many compliments!”

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“I purchased the white cushion huggie earrings and matching necklace with sphere chain and they are stunning, arrived quickly and packaged beautifully!”

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“I love how easy it is to use the website with clear sections to choose from. The jewellery is absolutely high quality that doesnt tarnish and retains its shine. I recommend this to all my friends and family members”

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“The best jewellery I have had, everything is perfect I love it”

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“I was not quite sure what to expect without seeing jewellery. But I am over the moon with the bracelet and earrings. Absolutely gorgeous and really good quality. Will definitely be ordering more.”

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“I absolutely love Abbott Lyon jewellery! It’s tarnish- free, stylish & affordable 🤍”

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“I am in the process of returning an item of jewellery that does not look how I thought it would. Abbott Lyon are being very gracious about my qualms and reasons for returning. Making the process less daunting. Well done team.”

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“I love the range rhey have and that it is waterproof so perfect for pool days and holiday. Packaged beautifully and so many fifts to choose from”

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“Item was bought as a 30th birthday present for my daughter in law. It arrived in good time and she was absolutely delighted with it”

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“My granddaughter had been looking at them and was very surprised when she received them for part of her 21st birthday. She loved them”

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“I usually love the product but the chain has broken already o ooo”

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“The jewellery NEVER tarnishes ive worn on so many holidays in the sea and pool and still stay beautiful more so than some more expensive brands So worth the money”

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“I rarely leave negative reviews, but my experience with Abbott Lyon has been incredibly disappointing. I placed an order for a personalised photo locket on 5 June as a birthday gift. Having previously purchased a similar personalised locket from Abbott Lyon last year and received it within approximately two weeks, I had no reason to expect any issues. After coming up to a couple of weeks waiting with no updates, I contacted customer services and was informed that my order may not arrive until October. That is a potential wait of more than four months for a personalised necklace. Had this been made clear at the point of purchase, I would never have placed the order. What I find particularly concerning is that while I am being told my order cannot be fulfilled until October, the same product is currently advertised on the Abbott Lyon website with an estimated delivery date of July. It is difficult to understand how a new customer can apparently receive the same item sooner than someone who placed their order at the beginning of June. The explanation given was that the company is making improvements to its workshop and supply chain. Whilst I appreciate businesses face operational challenges, customers should not be expected to absorb the consequences of internal delays after payment has been taken. A business has a responsibility to provide realistic delivery expectations and fulfil orders within a reasonable timeframe. To make matters worse, when I requested a refund due to the excessive delay, I was informed that because the item is bespoke, a refund would not be offered. Instead, I was offered store credit. If my personalised necklace is in production why is it going to take another 4 months?. I did not purchase store credit; I purchased a gift that was expected within a reasonable timeframe and has still not been delivered. The lack of transparency, the contradictory delivery information, and the refusal to provide a proper resolution have left me with very little confidence in this company. Based on my experience, I would urge anyone considering ordering a personalised item to think very carefully and to take advertised delivery dates with caution. Extremely disappointed.”

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Abbott Lyon is rated 4.5 based on 22,805 reviews