Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,391 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for but never received which was a shame it would have added finishing touches to the gift”

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“My order hasn't turned up. Over £100 pound so now contacting citizens advice as this company do not respond to emails, would avoid this company order AL1234409”

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“The items themselves are lovely however they arrived a week late and I had no response from Abbot Lyon about this despite various messages to them until I raised a case through PayPal.”

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“I am still waiting for a refund shocking customer service!”

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“Terrible. worst shop i have ever bought from. I made an order for a watch and bangle 6 weeks ago and have not received the item nor any communication back from support. I think i have been scammed.”

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“Never received this item and trying to get help from customer service is like trying to get blood from a stone”

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“The products are just dissatifying. I have had multiple items from this company and it just doesn't hold the standard I expect.”

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“Item didn't arrive. Customer service took a while to respond and were unable to send out a replacement in time. Missed the birthday so got a refund Minus the delivery costs. No impressed at all.”

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“Still waiting delivery - 2 weeks late already”

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“Order not received, I'm still waiting for my order from Abbott Lyon from August 23 rd.. this was a present from my hubby for our anniversary today. I've had a email saying delivered but it's not to here, customer service is non existent as they just don't respond so I'll be contacting my credit card.”

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“Sorry to say have not received my watch after waiting since when my order first went in on 23/8/23 thank you not pleased”

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“Diabolical customer service. Will ask you to verify yourself 20 times and then a new agent starts the conversation and the whole thing starts all over again, takes weeks to get anything sorted. As soon as you say anything remotely critical they ignore you. The WhatsApp hasn’t been responded to in over a month. Necklace is cheap feeling and bendy. Tarnished within a couple of months of wearing. First replacement did exactly the same thing so their guarantee of 2 years is all but useless. It’s a cheap jewellery company branded to look expensive and luxury which it just isn’t. Sent back an item for exchange 2 weeks ago and still battling to even get them to acknowledge that it’s arrived- which I can see from the tracking that it has.”

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“Absolutely terrible. Never received my order, followed up and was sent the address and photo of someone else’s order. So upset and disappointed, £50 taken by this company and no ring received.”

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“Item not received!!!! Contacted customer services and no response!! Very disappointed”

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“I cannot leave a review yet as my heart pendant hasn’t arrived?”

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“This chain was too thin. Having read reviews about them breaking after a week I decided to return it. Still Waiting for the money back.”

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“This initial bracelet did not arrive I was sent a birthday stone for January charm which is not what I ordered”

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“Not quite what i ordered !! Not great for a first time customer Ordered a silver toggle necklace and received a gold necklace with FREYA on it ! The necklace was a birthday present to me and now you have none in stock to replace it ! Samantha”

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“Very yellow, don't look gold at all. Look cheap.”

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“I have still not received the item I ordered 2 weeks ago (with next day delivery). I’ve emailed multiple times and no reply. Being overwhelmed with orders is not an excuse, you should not be accepting orders if you can’t honor them.”

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Abbott Lyon is rated 4.3 based on 13,391 reviews