Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,244 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality is not as good as it looks in the pictures. Also, it is massive and doesn’t fit my wrist. I am going to have to pay for it to be made smaller so I can wear it.”

Helpful Report

“I love my Cartier style bracelet but I can’t undo it and cannot therefore put it on! I left a WhatsApp message last week but so far nobody has come back to me. Help please! Anne Goodwin”

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“The item is lovely, however it was the wrong item. It was a gift that is needed for next week but I am still struggling to get a response from Customer Service that the correct item will be sent out and received in time.”

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“Feels very cheap!”

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“Very small fitting. I used my everyday Pandora rings to gage the size of the ring, and still ordered one size bigger just to be safe but too small. Can’t refund due to it being bespoke so a waste of money :(”

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“The necklace itself is lovely but the box was dirty and damaged which is a real shame as this was a gift”

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“I’m really disappointed by the quality of this necklace. I feel the detail you get on other Abbott Lyon products isn’t the same as this necklace which was disappointing. The clasp doesn’t feel as robust as the other products, and the chain doesn’t have the AL plaque that the other jewellery I have has.”

Helpful Report

“The bag it’s self was lovely however very disappointed with the personalisation. The letters were the wrong way around and the one letter was even wonky. I think for the price of the bag this is very unprofessional and shows there wasn’t a lot of care when handled. I’ve sent my current one back and waiting for the correct one to come. So disappointed for a bag that’s supposed to be such high quality for the price from over £100!! Not what I expected at all.”

Helpful Report

“I’ve have ordered many many things from here spending over £100s but this item along with another I’m not completely satisfied. My name is written Jemma and to make out what it actually says it’s difficult. I feel the photos advertising this does not match what you actually get, definitely lightening and editing to play a part in making the necklace appear more bling. It’s a poor reference to what you actually get. I think this will be the last time I order from here which is sad…”

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“Recently purchased a silver necklace & bracelet the colour is not as advertised , it’s enhanced with light to make it look better , going through a returns policy not happy at all”

Helpful Report

Hi Irene, thank you so much for taking the time to leave us a review! I’m incredibly sorry to hear about the issue with your order. Unfortunately, we were unable to locate your order using the limited information available here - so that we can assist you, could you please send us an email on help@abbottlyonsupport.com with the subject title 'About my Review' Once again, we're deeply sorry for the inconvenience. Kind regards, AL

“Not 100% happy with the quality”

Helpful Report

Hi Anna, thank you for this feedback - I will be sure to pass this onto the team! I am sorry to hear your order is not suitable for you. I have taken a look and can see that you are still within the exchange period, so I have just sent across an email to you, to see if we can find you the perfect replacement piece. ❤️The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Still waiting for my order constant email about buy more items”

Helpful Report

Thank you so much for the review Kevin, if you ever have any questions regarding your order or you need some support then you can always reach us at help@abbottlyonsupport.com

“The stamping for engraving is so small. Bracelet is fine good size. A lot of money for something that you need to bring close to your eyes to see.”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your AL customised item, Charlene - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your bracelet has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Very good customer service. Sorted out problem quickly.”

Helpful Report

Thanks so much for your kind comments, Debra- it's always our aim to provide top-class customer service! 💕

“The necklace with a birthstone and initials were not properly aligned. The letters were upside down when the birthstone was facing the front and when the letters were the correct way around the birthstone was not! Very disappointed as needed it for 21st birthday present on 18th June and now the replacement will be another 12-15 days before despatch.”

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I can see that you have now been assisted but if you need anything else, please don’t hesitate to reach out via email on help@abbottlyonsupport.com

“I haven't received the item yet only the extender chain..”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! Xx

“I love the bracelet even the length is perfect the only thing I was not sure about was the plated gold I ordered an initial charm which match the gold colour of the bracelet it looked copper gold. But I also order a number charm which looks like a plated gold but does not match the bracelet and initial . So that's the only reason why I was slightly disappointed I can not fault the items themselves they are all lovely.”

Helpful Report

Hi Margherita, thank you for taking the time to leave a review! A member of my team has been in contact with you to discuss this further. We look forward to hearing from you!

“I never received my bracelet in my order. I got my necklace but the bracelet was missing. This is the second time ordering from this company. I also had a problem with my first order. Missing jewellery. In my first order, I got a replacement sent. I’m still waiting for my bracelet to be sent for this order. I will not be using this company again, once I’ve received my replacement bracelet. Not a very good experience, to have jewellery missing in both separate orders doesn’t sit well with me.”

Helpful Report

Hi Kristy, thank you for reaching out to us and I am sorry to hear that you haven't yet taken receipt of your bracelet. Taking a look into this further for you, I can see that my colleague Tom has been able to discuss and resolve this for you promptly. If you need any further assistance, feel free to reach back out to us via the current email thread.

“The bracelet was lovely and beautiful quality but far too large for my friends wrist so she is now unable to wear it, I also tried it on my wrist as I am larger than her but it also fell off over my hand.”

Helpful Report

Hi Lisa, I am so sorry to hear this - I have popped an email through to you so we can get this sorted as quickly as possible for you! It will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Very disappointed with the weight and quality of the bracelet.”

Helpful Report

Hi Susan, thank you for this feedback - I will be sure to pass this onto the team! I am sorry to hear your bracelet is not suitable for you. I have taken a look and can see that you are still within the exchange period, so I have just sent across an email to you, to see if we can find you the perfect replacement piece. ❤️The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

Abbott Lyon is rated 4.3 based on 13,244 reviews