Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.42

4.4 Rating 21,180 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 22nd February 2026

2816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my Zodiac watch. So pretty and looks a million dollars on. Also got the Inital necklace with birthstone. Haven't taken it off since I got it. Both brilliant quality.”

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“Amazing, quick delivery”

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“Bought various items for presents and myself and was impressed with the quality. I did have an issue with one item but after a quick online chat the issue has been addressed and I’m happy with the outcome. Recommend.”

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“The best jewellery!”

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“Bangle and bracelet bought for daughter's birthday and both items were lovely. I will probably buy some for myself too!! Customer service wasall round first class which is a rare thing these days! Very smooth ordering process and cery quick drluvery. Unfortunately the first size I'd ordered turned out to be too small and so I had to re-order larger size and this fitted perfectly. Return of unwanted set was organised with ease and efficiency and refund was received in super quick time. Couldn't be happier with every aspect of my first dealings with AL and will definitely use them again.”

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“I am very happy with my purchase and the service. The jewellery is beautiful. Thank you very much, Karolina.”

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“Wonderful selection of necklaces, earrings, bracelets,and watches, very happy with my purchase Plus very fast delivery.”

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“Love the quality of the jewellery great customer service the prices well ! I highly recommend them !”

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“Terrible experience. Purchased a custom clover bracelet which broke (one of the letters fell off). They honored their warranty and replaced it which was great. Until that one also broke. Then I got another honored warranty replacement which I ordered and paid extra for shipping that exceeded the amount given. After waiting and waiting to receive my item I finally got an email that they wanted me to pay customs for the item. I did a chat asking them to pay the customs as it was a warranty thing and they asked for my bank account info saying they’d reimburse me…. Instead of just accepting the link and paying it themselves… Sketchy. Save yourself the headache don’t order from here.”

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Sorry for the frustration, and we appreciate your patience with the replacements. As noted in our checkout, customs fees can apply to US orders, and we can't cover them. We understand this can be inconvenient, and we’re sorry for any confusion with the process

“Another beautiful gift . Excellent service . So much choice …”

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“Fantastic company . I had a little problem with my watch and they sorted it immediately. I love my watch it is very good quality at a very reasonable price. I will definitely buying from them again. Especially because their customer service is exceptional.”

Abbott Lyon 5 star review on 20th February 2026

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“I visited the Abbott Lyon website to buy my mum a birthday gift and there was so many lovely pieces I could choose from and personalise, I ended up purchasing 3 beautiful pieces of jewellery one also for my self. I chose a pad lock and had my son’s initials engraved on it. I love it so much I haven’t taken it off yet.”

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“I have always been satisfied”

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“After my order I received a couple of emails saying my order was being processed, then I heard nothing for a couple of weeks, I had to contact Abbott Lyon at this point, my order was the dispatched the next day.”

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“Great jewelery”

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“Excellent customer service and great products”

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“Very disappointed my oder was very late and customer service is terrible, I eventually received 25% back and then seen there was already 40% off for mothers day could have at least done that.”

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Sorry for the delay and any frustration, Davida. We issued a goodwill refund, but unfortunately, we can’t apply past promo codes. We appreciate your understanding!

“Very lovely company! Keep you informed through all the stages, beautiful jewellery and good quality”

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“Fantastic items, a very pleased recipient!”

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“Really pleased - the necklace I ordered is beautiful a really nice piece and the whole process - ordering and delivery was flawless and very quick - I will definitely be back again - wonderful service”

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Abbott Lyon is rated 4.4 based on 21,180 reviews