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Abbott Lyon Reviews

4.2 Rating 8,138 Reviews

77 %

of reviewers recommend Abbott Lyon

Company Reviews

Product Reviews

4.2

Based on 8,138 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th April 2024

2105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bracelet broke two days after giving it to my daughter for Christmas. I reached out to company and no reply.”

“Husband purchased necklace with my name which happens to have 6 letters. Loved the look on Gemma Owen and Stacey Solomon hence why I chose this one. However once necklace on letters go upside down, never the same way so your name isn't readable!!. Have been told by Abbot Lyon that's how it is!!! Not happy at all.”

“I love this place. I highly recommend”

“My initial necklace is so pretty, beautifully made & I really love it! It sits alongside my other necklaces so nicely too. The packaging my jewellery came in was lovely & I was kept up to date via emails throughout the process from order to delivery. I’m very happy with my experience, thank you!”

“I bought two anklets for my Christmas. If you have small ankles do not buy, the length is far too long & only one hoop to attach. The charms, easily fall off as they aren’t attached. Definitely wouldn’t buy this product”

“Just WOW ! I was absolutely delighted when I received my parcel today. I paid an extra £17 for the box with my friends name on it and it was worth every penny. It really is so impressive. It only took a few days to be delivered and I could not have been more pleased! I would definitely recommend Abbot Lyon and will definitely order in the future- Thank you 🙏🏽”

“Charm Builder Necklace - the charms attached to the necklace do not stay in position and turn with either the back of the charm showing or the charm upside down - the initials charms I picked are upside down 99% of the time. Apparently it’s the nature of necklace - would not recommend.”

“Such good service great quality jewellery it’s my second time ordering and won’t be my last”

“Beautiful necklace with a photo inside made my best friend cry! She absolutely loved her beautiful gift”

“Still not received this item. I ordered over 7 weeks ago and yet nothing. Promises after promises it still did not arrive for Christmas. Very disappointed”

“This was ordered as a Christmas gift on the 2nd of December and it's not here as of the 27th. Yet after ordering I receive promo emails from them offering Christmas delivery if ordered by the 18th... I won't be surprised if turns out this is a $3 Aliexpress bracelet on delivery if it ever shows up. Picture of order confirmation included before they reply with the boilerplate "we can't confirm your order with the information provided" response. 👎”

“Do not order from this company. My order still has not arrived and it was placed over a month ago. I have asked for help, refunds etc and nothing from them. This is crazy.”

“Great service and the products are amazing 😉 x x”

“Thank u so much abbott lyon”

“Absolutely love there beautiful jewellery.. Ordered for my self And reordered for Christmas gifts Excellent quality Good price Beautifully packed And fast delivery”

“Ordered twice. Both got lost. I felt the emails from customer services were just full of false platitudes and no one really looked into my complaint. In the end I did and discovered they had used an incorrect postcode. Even after having been asked to confirm my address before the replacement was sent out.”

“Absolutely love my bracelet and can't wait too wear it.”

“Excellent service and lovely products”

“My original bracelet broke but when I contacted customer services they sent out a replacement very promptly. The replacement is different to the original (the chain and clovers are different) but I much prefer them as they appear to be less likely to break again and of a better design. I’m really happy with the customer service as I am already a repeat customer and will continue to be so”

“Fantastic service. First item bought as a Christmas gift and I would highly recommend as the bracelet is lovely. Lots of effort gone in and will 100% use again”

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Abbott Lyon is rated 4.2 based on 8,138 reviews