Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,797 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 3rd April 2026

2840

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for an order, that was placed on the 10th of December, it was supposed to be guaranteed to arrive for Xmas.”

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“The ring looks nice but the quality isn’t that good for the price . Ive barely had the ring for that long and the gold has rubbed off the back of the ring which shouldn’t happen considering the price of the ring. So now my ring is half silver half gold where the plating has rubbed off! It’s happened to both the gold rings I got.”

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“Very disappointed. Birthstones not fitting properly in rings. Badly put together. Would have returned but too near Christmas to change present.”

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“Love all abbott jewellery, such good quality and can always rely on them for stacking!”

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“As you should have”

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“Lovely product ordered and received products from Abbott Lyon many times and it never disappoints :)”

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“I recieved my order and was absolutely thrilled . The quality is outstabing and its all so pretty”

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“Awful customer service. Ordered some earrings and got a pop up message that I could order a name necklace for £10 (usually £79). Wouldn't have paid full price but thought for £10 I would get one. Website said price would be amended on checkout. I checked out and price stayed at £79. Immediately contacted company to say either refund or cancel as I did not want it for £79. Was told I can't cancel. Repeated emails asking for refund of the £69 but was told I was too late in ordering to get the offer - the website offered it to me so if I was too late it's their fault!? After emails back and forth they changed their story and said I ordered the wrong product to get the offer - ordered what appeared on the pop up so if it was incorrect it's their fault. They just don't read my emails but churn out the same message which is useless. Really frustrated as I didn't want to spend £79 on a necklace I won't really wear. Is it a trick to get you to pay full price for something you don't want.”

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“Favourite brand.”

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“Not happy about delay on my item when ordered said receive before Xmas but now will be arriving 28th to 31st not really a Xmas present now”

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“I bought 2 rings from Stacey's collection I loved them at the start and I'm really disappointed my finger is gone all black from the ring it looks like bruising on my finger for the money I spent I'm not happy.”

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“Absolutely love my personalised necklace! Such a beautiful piece”

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“Gorgeous earrings, beautifully packaged and the thank you note for ordering was a lovely touch”

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“I would like to thank all at Abbott lyon my item was delivered earlier today as promised,I must say how much I appreciate how easy your staff made an awkward situation for me and I would certainly recommend you to others. Many thanks. Garry hanlan”

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“Ordered two necklaces for Christmas, one for each of my daughters. They sent both in one gift box. Emailed them to send another box before Xmas. Took a week to get back to me for my address that they already had and to inform me I wouldn’t receive it till after Xmas.”

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“Not heard back about my refund”

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“The product recieved was of very good quality and customer service was excellent.”

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“Very good service and jewelry is beautiful. The only issue is that the clasp is very small but I'll get used to it. Just waiting for another bracelet to come back in stock for a belated Xmas present”

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“Absolutely love my new bracelets my mum will be over the moon with hers on Christmas Day. Really easy to order and customer service was very helpful. Will definitely order again.”

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“I have loved all the precious little festoons of glimmering stars. Thank you, my daughter has the silver set, I have the gold and my beautiful little granddaughter has the mini heart bracelet… as you can see a line of ladies that love to sparkle 💖”

Abbott Lyon 5 star review on 22nd December 2025

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Abbott Lyon is rated 4.4 based on 21,797 reviews