Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,816 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the quilted hoops. Brilliant Black Friday offer, delivered quickly and match the ring I already have perfectly”

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“Ordered a ring with a “latest delivery” date of 18 December. Apparently that date was more of a suggestion, as it arrived over a week late with absolutely no explanation and no apology until much later. Customer service proudly claims they respond within 24 hours. In reality, it took them 9 working days to reply to my email — truly impressive commitment to that promise. When I asked for a refund of the delivery charge due to the delay, I was told the delay “couldn’t be helped,” which I assume is company policy for not our problem. The ring itself? Fine… if your expectations are low. It’s far bulkier than it looks online, the colours make it look cheap, and the quality is underwhelming. I was very disappointed, although my sister (who it was bought for) likes it — which is the only reason this review isn’t even worse. After submitting a formal complaint about the late delivery and complete lack of communication, I was generously offered £2.50 as a “gesture of goodwill”. Not even half the delivery charge, but thanks for the laugh. To top it off, they deduct money from refunds if you need to return or exchange items — so you’re paying for the privilege of being disappointed. Overall, this company is a joke. Poor service, mediocre jewellery, and absolutely not worth the effort. My advice: avoid entirely unless you enjoy chasing emails and being insulted with pocket-change compensation.”

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“Very quick delivery would highly recommend”

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“Fast delivery and really beautiful jewelry! I contacted Abbott Lyon before ordering the item, and the team was very supportive. I’m very happy with my purchase 😊”

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“Bought a few pieces last year, brilliant value for money and gorgeous!”

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“Wonderful company, beautiful jewellery, outstanding customer support. I honestly cannot recommend this company highly enough, I will definitely purchase more in the future.”

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“Great quality product, delivered right in time for xmas and the Mrs was very happy with it.”

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“I am in love with my new bracelet, it came just in time for Christmas and I don’t want to take it off. It is so beautiful !”

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“Lovely jewellery”

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“Obsessed with this brand. The quality of the products are amazing and I love the personalisation to the jewellery. Definitely worth every penny”

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“Abbott Lyon has stunning designs it’s has amazing quality and beautifully packed and crafted .i have been using few of thr products now and it’s been awhile but it’s still the same amount quality.”

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“I have purchased items for gifts over the last 10 years to family members and friends, from bags to jewellery! I own some gorgeous personalised pieces from Abott Lyon and the jewellery has held up and not tarnished like pieces from other brands. Love this brand!!”

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“Ordered a beautiful name necklace with my 3 children’s names. Came beautifully packaged and I have received many compliments already!”

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“Lovely earrings . Feminine and look lovely in. Going to get the ring to match next pay day”

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“I received some beautiful jewellery, and love absolutely every single one of them my favourite pieces are the rings and my personalised necklace as they are my daughters name and birthstone and it means the absolute world to Me”

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“Absolutely love Abbott Lyon, their customer service is second to none! From their packaging to their gorgeous products you absolutely cannot go wrong with Abbott Lyon. Great for both treating yourself and gifting!!”

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“Great price for such beautiful jewellery all really good quality. Arrived in a lovely orange gift box ready to gift to someone. Delivery was super quick and no problems at all”

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“Service, delivery and the pieces themselves are absolutely gorgeous. Got to be my go to for jewellery”

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“Made several orders now and all beautiful, personal, and great quality pieces. Never had trouble with delivery - in fact I ordered two bracelets on 22nd December and they arrived on the 24th”

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“Beautiful jewellery delivery excellent customer service on point”

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Abbott Lyon is rated 4.5 based on 22,816 reviews