Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,827 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service”

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“Perfect anti tarnish jewellery”

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“The service and time given to my inquiry was excellent. I was a first time customer and I believe I made a mistake on ordering. Full investigation to sort it out was quick and a reorder was done.”

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“I’ve ordered several pieces from Abbott Lyon and have been consistently impressed. The jewellery is beautifully designed, high-quality, and doesn’t tarnish easily, which makes it perfect for everyday wear as well as special occasions. The packaging feels luxurious and adds to the excitement of receiving each order. The website is clear and easy to use, and I love the option to personalise items with names or birthstones, it makes each piece feel truly special. Delivery has always been quick too . Overall, Abbott Lyon offers affordable luxury with a personal touch. I’ve had so many compliments on my earrings and bracelet, and I wouldn’t hesitate to recommend them to friends and family.”

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“Great customer service and amazing products”

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“Products are wonderful and the customer service team have been very helpful when I had an issue with my order”

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“I found the team extremely helpful the reply to my query came very quickly.”

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“I bought my daughter the green quartz heart necklace, bracelet & matching earrings for her birthday in May & she loved them & has worn them most days since then. However, a couple of weeks ago, the green heart dropped off the bracelet, which was really disappointing. I emailed Abbot Lyon & couldn't be more impressed with the service that I received. They replied within an hour of getting the email & after receiving evidence from myself, sent me a discount code to buy a replacement covering the cost. This was all sorted within a day & we have just received the replacement bracelet, which my daughter is really happy with. Excellent service.”

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“I got my Milan Leather Bag recently and I’m obsessed with it, especially as a bride to be as it has my future initials on but they’re really easily changeable for any occasion. The bag arrived the next day and the customer service was amazing! Really good value for money 🫶🏽”

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“Such beautiful items at an affordable price, personalised gifts too and the terms for refunds etc are extra if needed”

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“My new fingerprint necklace is absolutely stunning. I have never had something so beautiful. I am completely in love. Looks exactly like his fingerprint and the engraving is beautiful. I cannot recommend this enough such amazing quality.”

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“Still not received my goods”

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So sorry to hear that your parcel isn't with you yet, Jennifer! I've had a look into this for you and can see that your parcel is awaiting customs clearance - hopefully it won't be too much longer now! Feel free to reach out to our team at hello@abbottlyon.com for any updates

“I was never informed of the initial shipping and custom fees and here we are a month after my order and I still don’t have my purchase. Emailed multiple times and keep getting the run around”

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We’re sorry to hear about your experience, Karna! Please note that our checkout includes a mandatory notice that international orders may incur duties, taxes, and tariffs, which are the customer’s responsibility. We apologize for the carrier issues and any frustration with our support, and we appreciate your feedback as we work to improve.

“The best affordable jewellery”

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“Fantastic service”

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“Bought myself and my mum the Stacey Solomon moon and back moon and star rings and they are simply stunning! No complaints what so ever ✨”

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“Love Abbott Lyon and their pieces, I’ve been buying for years and the pieces are so durable, they make the best gifts especially when you can personalise things, the customer service is so good with any issues and delivery is very quick!”

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“I love abbott lyon jewelrey and the customer service is absolutly brilliant x”

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“great offers Customer service excellent - less then 24 hour response and issue rectified Would highly recommend”

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“i ordered the fine mini pearl clover bracelet and i couldn’t be more impressed with it. i have the tiniest wrists known to man so it was so nice to have a bracelet actually fit and sit well on me rather than fall all the way to my elbow. it’s super delicate and lightweight, doesn’t affect me wearing my watch and could easily be layered. it arrived quickly which is always a win, and the ordering process was so easy. amazing!!”

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Abbott Lyon is rated 4.5 based on 22,827 reviews