Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,999 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 26th April 2026

2840

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new watch, the quality is incredible!”

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“Review: Disappointed & Frustrated 😡 I was offered a collaboration with Abbot Lyon, where I could choose an item worth $150. I selected a watch, and everything seemed fine — until UPS contacted me asking for $122 in customs fees! That’s almost the same price as the product itself. No one from the brand mentioned anything about paying extra fees, and now I’m being asked to cover that cost myself. This is completely unfair and unprofessional. Influencers and customers should be warned — they don’t mention hidden costs and leave you to deal with unexpected charges. I definitely don’t recommend working with them or ordering unless you’re ready to pay almost double the price.”

Helpful Report

I completely understand how this is frustrating! At the time of ordering, we ask our customers to tick a mandatory box that explains the customs charges but I understand how this could have been missed! We are looking into this for you and will be in touch and are looking into this with the team to see how we can ensure that these fees are as clear as possible.

“Perfect Jewellery good quality 👌”

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“I ordered next day delivery and my parcel has not arrived a week later”

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I'm so very sorry to hear that your parcel was delayed with the courier, Archie! I can see that the team have issued you a replacement and that this has since been delivered. I hope everything is well with your order and your current return but if there's anything else at all that we may be able to assist you with then please do not hesitate to reach back out to us

“I ordered a new watch and whilst looking for the product I wanted I received a discount code which I didn’t see until after purchasing. After getting in touch with the company they kindly honoured this discount and refunded the 15%. Thank you very much, fabulous customer service!”

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“Thankyou very much for all the help I’ve received regarding my daughter’s bracelet! I look forward to receiving it 👍🏼”

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“Very helpful in sorting out my issue & I very much appreciated you giving me an extension on my credit which had expired. As a company you go the extra mile.”

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“Beautiful lasting jewellery! I've got a little collection of Abbott Lyon pieces and they are such amazing quality! I've had my Stacey Solomon heart necklace, earrings and ring in silver since they first came out they are my everyday jewellery and hardly get taken off but still look absolutely amazing! Unlike jewellery from elsewhere they have never tarnished and I've never lost a gem! I have a nickle allergy and am very sensitive to anything that's not sterling silver, most jewellery despite claiming to be hypoallergenic will cause swelling and blisters but I can honestly say that I've never had any kind of reaction from anything from Abbott Lyon. I highly recommend Abbott Lyon and there is always something from here on my birthday and Christmas wish list!”

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“A touch of timeless elegance with my new Abbott Lyon gold choker — the perfect piece to elevate any outfit. I’m obsessed with the personalized details and luxe packaging! 💛”

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“So friendly and helpful. They reply quickly!”

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“A part of my order did not arrive I contacted customer support who were absolutely amazing, they responded to my emails straight away and resolved the matter in a couple of days. I cannot fault anything....brilliant. very happy customer 😀”

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“I cannot express how much i adore the jewerly i have had custom made, I have so far had a name necklace and a ring with the birthstones and engraved. the customer service is beyond incredible, they come back so quickly and always are so helpful. always recommend people to shop from here and ill keep coming back.”

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“Very quick in responding to my query, very helpful and polite”

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“Amazing quick returns and re order process when my friend changed her mind about a gift and I had to swap out the watch I bought her for a slightly larger size ! Thank you team.”

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“I’ve never been more pleased with a product in my life. I’ve been on the hunt to find pieces that make me for more girly as since having my son I’ve not felt the best and the sparkle on this gets me stopping at every reflection! I’ve never ever been happier with a material thing before will be back for more 😍”

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“Always makes me feel so special receiving abbott lyon jewellery! The packaging is so gorgeous and the products are beautiful quality!”

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“I have not received my order yet , very disappointed.”

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I'm so very sorry for this delay, Kelly! I can see that your parcel has been delivered and if there's anything else at all that we may be able to assist you with, please do not hesitate to reach back out to us

“I've bought several pieces of jewellery from Abbott Lyon over the past couple of years and have always been happy with my purchases. When I've had an issue though, they have rectified it very quickly with full satisfaction from my point of view. Will continue to buy from them and thoroughly recommend their products.”

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“Beautiful products and exceptional after sales service. I would highly recommend this company.”

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“Fast delivery, amazing quality and super helpful support when personalising items.”

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Abbott Lyon is rated 4.4 based on 21,999 reviews