Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,790 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 3rd April 2026

2840

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous earrings at a great price. Great communication and quick delivery.”

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“My daughter loved her locket with the pictures already fitted. All my requests for the personalised details were carried out to every detail and took 21 days for them to make and send out. Arriving on time for Christmas.”

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“As a first time customer I was very happy with my 2 bracelets, bangle and earrings that I ordered. Unfortunately I did not receive one of the items and Abbott and Lyon customer service team were amazing and looked into this for me and sent a replacement. They were very helpful and efficient. I Will definitely be using AL in the future.”

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“Ordered two personalised initial charm necklaces and two mens personalised bracelets for Christmas all with personalised packaging. Came to wrap on Christmas eve, only to find the initial and birthstone was missing from one of the necklaces. So I had personalised packaging to give to someone, with just a plain chain inside, no personalised gift, forcing me to rush out on Christmas Eve and buy a replacement gift, which isn't great for a single Mother at an expensive time of year. Furthermore, the personalised bracelets were in the wrong personalised packaging, good job I checked those before gifting. It's taken Abbott Lyon a week to send out the replacement initial, which their courier has delivered to the wrong house, and they are on holiday so God knows when we will get that, and the October birthstone is now out of stock, but instead of promising to send it immediately as soon as it comes back into stock, they are now trying to fob me off with a credit note, only valid for 3 months. So I have to waste time keep coming back to the website to check to see if it's back in stock, then if it's not by the end of the three months, I'll either have to pick something I dont want, or lose my money. All for an order they accepted and should have sent out to me in the first place. Terrible service. I won't be ordering again.”

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“First time ordering and wasn’t happy. Poor updates on status of delivery. Late delivery when was ordered for Christmas and when explained nothing done by the company”

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“My gift 🎁 was supposed to arrive on the 24th as per order but it arrived on the 29th of December”

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“I needed to return and change my original choice - AL did this brilliantly. Customer service was exceptional and all before Christmas ! thank you”

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“I ordered both evil eye necklaces for layering. My daughter raj loved them and wore them over the Christmas period. Both looked stunning and just right plus I received a discount which really helped., my name is sundeep I bought theses necklaces for my daughter. It’s been a hard year losing my husband this year and buying presents on my own. Thank you”

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“Order was lost. They were then very good at re sending after 2 weeks back and forth with Evri and then. However, received parcel and missing birthstone item…. Got the two bracelets but no birthstone and this was a joint birthday and christmas resent.”

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“Bad service Delivered late 27th Dec in the end. My daughter had gone by that point Not engraved Awful. I have never been so let down will not use again”

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“Very good quality jewellery and a very high level of customer care. Customer care team have always been very responsive and helpful when contacted”

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“Terrible customer service. My items ordered were supposed to be guaranteed delivery before Christmas and arrived 4 days later with the name spelled incorrectly on the custom made necklace. Abbott Lyon’s customer service team are not replying to the emails I have sent with photos and are basically non existent at this point. I will never use this company ever again and advise others reading this to steer clear too.”

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“Fantastic quality Easy website Speedy delivery - especially at Christmas”

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“Excellent service and quality jewellery”

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“Very nice item that worked well as a gift. Sadly it took a long time for it to be finally delivered and was a bit of a wait to get a new order sent out.”

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“I purchased a ring which was too big and couldn’t be more happy with the service in sorting a replacement.”

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“Excellent service, fast delivery. My earrings are beautiful, they came well presented, highly recommend”

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“Jewellery was lovely but unfortunately the personalised order took over a month to arrive.”

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“Beautiful necklace great price 👌”

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“Brilliant customer service great jewellery pieces will definitely be shopping again here”

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Abbott Lyon is rated 4.4 based on 21,790 reviews