Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,818 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service, a fast reply and an even faster delivery. If only all the other retailers were like these! Thankyou so much! I will definetly order again :)”

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“Incredible jewellery! I am just so impressed with all of Abbott Lyon’s products! I wear my mini hanging name necklace every single day and it’s so special as it has my sons name on it - it survives showers, sweat, swimming and all sorts! I also love their earrings and find them so comfy and amazing quality! I wish I could buy the whole collection!”

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“I haven’t received necklaces which were ordered on 24th November…. Very disappointed”

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“I had a few issues about my orders but it was resolved quickly and the locket and bracelet that I had ordered when they were delivered were absolutely beautiful, I was really pleased with them.”

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“Still awaiting order from November”

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“Brilliant, I’ve purchased 2 products a personalised ring and necklace and both are amazing quality.”

Abbott Lyon 5 star review on 21st December 2025

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“I was happy with what I got in my first order the 2nd order didn't turn up then got cancelled you did give me a refund but them it was to late to reorder for Christmas”

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“Order did not arrive. It was impossible to speak to a human just a robot chat. Apparently my order has been lost in transit. I don’t know at what point if at all I was going to be informed. I am waiting for someone to get in touch with me. Delivery was due 2 days ago .”

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“Beautiful jewellery order arrived in perfect time”

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“I have still not received my order and despite attempts to raise this with you cannot seem to get a response or speak to anyone. You're courier Evri has had the item since 12.12 25 and it's still not out for delivery. I have tried to contact Evri who assured me I should have it today and again nothing, so disappointed, this is a Christmas gift and I am travelling away for Christmas on Tuesday so this is urgent”

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“Customer service from this company is so good, quick response to a problem and then so helpful. Would recommend.”

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“I’ve been really impressed with this watch. It looks elegant, feels comfortable to wear every day, and the quality is great. It definitely completes my outfits in a classy way.”

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“I had seen your jewellery advertised on tv and also on Facebook.I thought it looked great,so I ordered a watch and was extremely pleased with it.It looks very classy and the service from yourselves is first class”

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“Love my eternity ring to stack my engagement ring! They look perfect together 🤍✨💍”

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“I have ordered a few items over the last couple of years and they have always been gifts for others, this time with the 2-4-1 offer o decided to treat myself. I did have a problem with one of the items but customer service were amazing and I received a replacement within a couple of days. Beautiful pieces”

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“Excellant simple as that”

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“Quality jewellery, love my new earrings”

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“I ordered a £90 necklace, which was apparently left on my door step. I have not revived this order and have sent numerous emails asking for a response. This was a gift for my daughter so is very upsetting with 3 days left before Christmas”

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“I love the items I have purchased and they have arrived promptly and well packaged. The one issue I had with a courier was remedied very quickly. I am truly impressed by the service I have received.”

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“Very disappointed as i ordered to items on 10th November, they took until 12th December to be delivered and only one arrived, so you are making it again but wont have it for Christmas, cant afford to replace it before Christmas so my daughter will miss out, was told they couldn’t make it time for Christmas but you were still advertising on tv for the 2 days after to get the personalised orders in, you said its not to late! But couldn't do mine even though it wasnt my fault, used you alot before and was happy with the service and items, but will think twice next time as I dont feel like I have been heard”

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Abbott Lyon is rated 4.5 based on 22,818 reviews