Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,136 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 7th August 2025

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Abbott Lyon 5 star review on 4th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was really happy Christmas Day with my gifts but by end of January I noticed the doodle ring had tarnished. I contacted the team by chat, but was told I could have a credit note but they don't give refunds. I have had a different item and hopefully these won't tarnish but very disappointed.”

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“Sadly the heart pendant wasn't as large as expected as the photos were deceiving plus the gold chain was extremely thin.”

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“Unfortunately we at the moment are not being kept in the loop with our order?as we where told we would be.if things arnt going to plan then shawls we should be told and be re embarked?it’s a present for my daughter,so it would be nice to know if I’m getting it???”

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“Hi, unfortunatley i am missing the birthstone and the letter S from the chain. Would it be possible to send them plz. Many thanks”

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“Parcel arrived 13 days after placing order (which had to be re-ordered) because original order went missing. When the order finally arrived- one watch was stunning and the other watch was clearly a used/returned item. It has scratches on the back and dirt marks- and the box was missing the cleaning cloth and clear plastic sticker at the back of the watch. Not in the state it should be for me to gift to someone. Have emailed Abbott Lyon and am waiting for an update on this query. Not a good experience.”

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“Ring has started to turn my finger green”

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“The customer service makes up for the poor quality of the products. Had to have 2 replacements for 2 different products. Its embaressing to gift something that becomes faulty so quickly. Will probably avoid in future to avoid embaressment.”

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“Wasn't happy with one of the signature necklaces i purchased. The "i" on the Piper necklace looks like the "i" is missing and just looks like an "R" instead of a "P". Nothing really much they can do as they stated its the font although i personally feel it can be improved. Was offered credit note but jothinto fix the issue.”

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“did not arrive in time”

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“Ordered on 1st December only arrived on January 13th following many emails and lost item.”

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“Jewellary is dull in colour. Does not match photo Delivery extremely slow Wont be buying again”

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“Ordered x2 initial bracelets with x2 December hanging birthday stone charms. I emailed Abbott Lyon on 23rd December and again on 2nd January after a late delivery to say the charms were no where to be seen. I am still waiting for a response. Initial bracelets are lovely but the charms represent the month of birth and add sentimental value to the present isn’t as good. Also meaning we are out of pocket with no response from Abbott Lyon.”

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“I ordered two items for Christmas and it took 3 weeks to arrive as it was coming from China. The delegated persons did not receive their gifts until after Christmas. Very frustrated with your customer service because it was a chat AI. Will not purchase from your site again.”

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“Disappointing! I paid extra to have it shipped to have for my wife for Christmas. When I noticed it hadn’t shipped I reached out and was told there was a processing error,but promised to have it sent out right away. It was sent out ,but did not come till after Christmas. The box was not taped and looked like it was opened. Everything was in it .I just never thought you would not tape a package that contains jewelry.”

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“Ordered a necklace for my wife with our children's initials on. The necklace looks lovely and wasn't expensive but for the 100+ paid for it if expect a bit better quality as just 2 weeks after her wearing it the ring that attached the initials to the chain came apart as it isn't very durable and I've had to just bend it but it will end up coming off again in no time as I was able to bend it with the slightest of pressure.”

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“Box was a month in shipping and came ripped open. Needless to say the shipment didnt make it in one piece.”

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“Ordered gift from here 12/3. Have lost tracking and no communication when I reach out for estimation when this would be delivered.”

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“Box received open. Products missing.”

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“Asked me to write a review but haven’t got my jewellery yet despite ordering 3 weeks ago?”

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“I finally found my package a 100 metres away from my house thrown over a wall and soaking wet. You have to stop using Fastway, they are the worst. Disappointed with initial on necklace a bit small”

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Abbott Lyon is rated 4.3 based on 13,136 reviews