Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,419 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 13th June 2025

Azure M

Alison W

Abbott Lyon 5 star review on 11th June 2025

Roberta Z

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband bought me a watch and bracelet for my birthday. Love them both but do find the bracelet keeps loosening that’s why I marked it down as good.”

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“really like my watch, very stylish & quick delivery”

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“ordering online is quite difficult? Tracking is almost Impossible. It took 7 days to be delivered. Watch is OK.”

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“Fast delivery, beautiful product. Would be 5 stars except for the engraving is not as good as expected.”

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“Looks fantastic”

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“I really love the colour and the quality of my watch and I like the little paper that tells you how to adjust your watch! Really helpful”

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“Easy to use , I found the watch I wanted really quickly and it arrived next day as planned”

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“I got my order in time, but the monogram was i a bad quality. The letters was not as sharp and pigmented as on the website. Hope they can help me with that.”

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Hi Lisa Thanks ever so much for taking the time to leave us your review, and I am really sorry that there was an error with the personalisation. This is most unusual as we do pride ourselves on our high quality workmanship - of course we will replace this for you. I see you've been in touch already and we've provided further information to resolve this swiftly for you. So sorry for any disappointment caused. Kind regards Abbott Lyon Team

“Looks really good, it’s so quiet I can’t hear it unless I put it next to my ear. My only issue is the strap occasionally pinches me, but it’s not too bad. Thank you AB.”

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Hi there We really appreciate you taking the time to leave us your review, and we're sorry that it's not a 5 star one! Did you know it's really easy to adjust your chain strap to suit? Just follow the instructions on this link; https://abbottlyon.zendesk.com/hc/en-gb/articles/115000296045-How-can-I-adjust-my-chain-strap- Do feel free to get in touch with us directly if you need any further advice. Kind regards Abbott Lyon Team

“Very happy with my purchase, although had to enquire a couple times re delivery as the tracking number was not registered!”

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Hi Dean Thanks ever so much for taking the time to leave your review, and I am sorry that you had some issues concerning your tracking. Rest assured we will be looking into this and we'll get it resolved, so your next Abbott Lyon experience will assuredly be a 5 star one! Kind regards Abbott Lyon Team

“Love the watch, great fast delivery, I just found it hard to adjust the strap as there weren’t any clear instructions”

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“I love my Stellar Blush watch, its so pretty. It arrived really quickly and the customer service team were excellent. Thanks Abbott Lyon! X”

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“Fast efficient delivery. Good quality products. I love the bracelets however I think the rose gold watch is a little cheap in its feel for the money. I like a watch to be cold metal and heavy. I have a Radleigh watch for similar money which feels better quality. Despite this I would definitely order from you again.”

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Hi there Thank you ever so much for taking the time to leave us a review; it's great to hear your thoughts so we can continue to improve. We'll feed this back to our Design Team for consideration. We're happy to hear we'll be seeing you back with Abbott Lyon again soon! Kind Regards Abbott Lyon Team

“Very quick delivery which was great but product did not look as described (in fairness to them they did say it each bracelet had an different design). Good quality but not what I was expecting so slighty disappointed.”

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Hi there Thank you for taking time out to leave us your thoughts, and we are sorry to hear that you were disappointed with your order. We really pride ourselves on our quality and design, so we'd love a chance to prove this to you. I've popped you over an email with a discount code; we hope to see you soon! Kind Regards Abbott Lyon Team

“Gorgeous product! The only down fall was the quality of the engraving, it was very faint and couldn’t really be seen on the bracelet, may have been the colour of the metal that made it even more faint, would have been abit nicer if you was able to see the inscription clearer!”

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Hi there We really appreciate you taking the time to leave us your review, and I am sorry to hear that your engraving wasn't quite as expected. Rest assured this has been fed back to our Design Team (who are obsessed with high quality design). I'll pop you over a discount code via email, and I'm sure next time you shop with us, you'll be pleasantly surprised :) Kind Regards Abbott Lyon Team

“Great prices and good quality! The watch straps need replacing every few months as the colours rub off, but the watch itself is great and has lasted me for a few years!”

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Hi Amy What a cracking review - thanks! We've got some guides on cleaning & caring for your Abbott Lyon watch, which could help prolong the life of your straps. Check them out here; https://abbottlyon.zendesk.com/hc/en-gb/sections/115000069045-Product-Queries If you'd like any advice, don't hesitate to drop us a line via Livechat or email, and we'd be happy to help. Kind Regards Abbott Lyon Team

“Arrived pretty quick! And very happy with what I ordered... looks lovely I can’t wait to wear it”

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Hi Jen Thanks ever so much for the glowing review! If there is anything we can do to turn four stars into five, do drop us a line to let us know. Hope to see you shop with us again soon!# Kind Regards Abbott Lyon Team

“Beautiful watch. Delivered quickly. Absolutely gutted that the strap was WAY too small. Have had to return for a refund.”

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Hi Donna Thanks ever so much for your feedback, and we are sorry to hear that you've returned your watch - such a shame! Did you know that you can adjust the chain straps to suit? Here's a guide to walk you through the steps; https://abbottlyon.zendesk.com/hc/en-gb/articles/115000296045-How-can-I-adjust-my-chain-strap- Please don't hesitate to get in touch if we can help with any queries. Kind Regards Abbott Lyon Team

“I'm going to give this review 4 stars only because the mocha 40 watch I have is a little fiddly to put on and off. Sort from this it is GORGOUS!! It's beautiful and unique and is affordable! :)”

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“Customer care is absolutely on point. Replied to me quickly even though they couldn't help, they're were extremely sweet and apologetic. Speedy delivery and the end product was so pretty and my sister loved her present. Will be ordering from them again! Very pleased.”

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Abbott Lyon is rated 4.3 based on 11,419 reviews