Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,407 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 13th June 2025

Azure M

Alison W

Abbott Lyon 5 star review on 11th June 2025

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2641

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products. Website is easy to use. However shipping too expensive.”

Helpful Report

“I love the watches, I was bought one as a gift last Xmas, which I absolutely loved! Unfortunately the clasp wasn’t great and it undone a number of times. Unfortunately this happened and I ended up losing the watch. But as I loved it so much I replaced in the Black Friday sales! 🙌🏻Would love if they did a different metal strap.”

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“Hi could someone contact me in regards of a watch I purchased every time I wear it the strap comes in attached at some point I am going to loose it or damage it I would like to return it for a strap watch......”

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“The watch is beautĺiful! However did not receive my gift bag with my watch but with a quick email the matter was resolved very fast and i got the bag within 2-3 days😊”

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“I have ordered about 5 jewelery product and so far I am satisfied. Nice choise, easy shopping and sort of quick delivery, as I live outside UK.”

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“Great delivery! Beautiful product! Paid extra for the gift wrap and all it was is a little gift bag, nothing special, defo not worth the £5! Other than that, perfect!”

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“I love a lot of their products. Just wish that the rings and the bangles were also made bigger other than that no complaints at all”

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“Order arrived very quickly. The bag is beautiful and exactly like the photos. The only down side is after one careful use the chain of the handbag has scratched the metal chain to bag attachment which has left the rose gold coating coming off.”

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“Very good service and product of good quality”

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“This is a fabulous company to deal with. Myself and my mum have ordered a total of six watches from them, and admittedly two of them had faulty straps (these were both mesh straps). I was disappointed at the time but contacting them via email was a breeze and I always received responses. Shipping was always fast and within their stated time scales. My refunds for the faulty items were always processed and received quickly. In another case, I was sent a discount code that failed to apply properly at checkout but I didn't notice until the payment had gone through and I realised I'd paid full price. I contacted them and advised of this and they processed me a partial refund equal to the discount amount within a couple of days. I honestly can't fault them for customer service so I'm not sure why some are rating them so poorly on this front. So far I've acquired four of their watches and all of them are beautiful. Unfortunately it's become a bit of an addiction and I'm already eyeing up my next purchase!”

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“Amazing service and beautiful watch and bracelet. Great present. One small issue is the engraving isn’t very noticeable on the bracelet. It looked much bigger and deeper on the picture but very small and light on the real thing. Not really an issue but have to look quite closely at it to see it - but brilliant product and the sales were great!”

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“I received the watch very quickly. The watch looks lovely. As it's a Christmas gift I have yet to hear if my daughter loves the watch, but I'm sure she will.”

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“Beautiful watches, quick delivery ordered 2 of them on VIP 30% off then a 3rd one on 40%off as early preview black Friday only to find out on black Friday weekend there were 50% off all 3 of them!! Not great for customers, quite disappointed but lovely watches.”

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“I love it!”

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“The watch I ordered is darker and more pink than the picture on the site which is annoying as I would have got another one if I'd known. Nice watches tho and came fast in a pretty box.”

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“Bag is gorgeous but the one of the personalised letters arrived quite faded.”

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“I absolutely adore my bracelet. It’s gorgeous and shiny and looks amazing with my Abbott Lyon watch. Only thing that stopped me from giving 5 stars is the fact the the engraving isn’t very clear. You really need to look and turn it to the side in order to see the little engraving.”