Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,826 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

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“I absolutely love my Abbott Lyon Silver Floating Birthstone Locket Necklace. I love the heart shape of the locket. I have my husband, our pup & my birthstones’ inside my locket. It is very special.”

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“I absolutely love every single piece I have received from Abbott Lyon. Especially my personalised pieces. I am so pleased with my items. Thank you so much!”

Abbott Lyon 5 star review on 25th November 2025

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“Wanted to change something on the engraving before it was despatched. Emailed customer support and Nolwazi and the team sorted it out for me. Fast response and so helpful. Thank you everybody.”

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“It has been a long time since I have recieved such transparent, friendly and helpful customer service. There was an issue with the delivery of my parcel (that was not Abbott Lyon’s fault) and they sorted the issue, kept me updated and communication was clear throughout. This is also during the Black Friday and Christmas period which I can imagine is incredibly busy. Amazing service, 10/10.”

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“So pleased with my new jewellery! I have taken them off! They are great quality, it’s fantastic that I can shower with them on as they’re waterproof too! Loved the packaging, so beautiful. Will definitely buy again!”

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“Always had a great experience with Abbott Lyon and all jewellery I’ve ever ordered has been stunning and lasting great. I would always recommend anyone to order from them”

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“There was a missing item from the box delivered. But the Customer Service Team have been very pleasant and efficient in arranging another item to be sent. Thanks!”

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“I mistakenly omitted to include the discount code when completing a purchase so emailed customer services asking whether it was too late. A very quick reply stated the discount had been applied and the balance would be refunded. Obviously I could have refunded the goods and purchased the item again at the discounted price but this would have been more hassle so very pleased with the response from customer services.”

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“The jewellery has lasted me years with no tarnishing at all even when going in water with jewellery on. Was a birthday present”

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“Absolutely stunning brand. So much to choose from!”

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“Excellent service and very efficient customer service has been helpful”

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“Excellent service and very efficient customer service has been helpful”

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“I ordered a bangle but forgot to click the discount link. However after I went onto the live chat I was given the discount and my refund was sorted quickly. Thank you.”

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“Great customer service, very quick resolving issues”

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“The style & eye to detail is just brilliant. Love my Abbott Lyon piece. It’s a necklace with my son’s name & it is so special to me. I have worn it whilst swimming multiple times & it’s not gone rusty at all.”

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“Very helpful and quick replies and very impressed how quick I received my refund.”

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“following my email to Abbot Lyon about a watch that had not been delivered, they took total ownership, reaching out to the courier. when it was confirmed the watch had been lost in transit they organised an immediate replacement. When I told them it was for my daughters 18th they then expedited the shipping and we have had confirmation that it should be delivered within 48 hours (in time for her bday) excellent customer service, going over and above. Would definitely recommend and will now always be first on my list for any future purchases.”

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“I had a problem with a bracelet and after a few emails giving some video evidence of what had gone wrong with the bracelet , Abbott Lyon were very helpful and gave me store credit for the price of my bracelet very happy with the whole process.”

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“Great customer service from them. Had an issue with an order i accidentally ordered and they went above and beyond to rectify it. Good customer service is a lost art. Thankyou Sindiswa.”

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“I ordered a piece from Abbott Lyon recently, and I was genuinely impressed from the moment it arrived. The design is beautiful — really clean, modern, and surprisingly polished. It has that “luxury look” without the luxury price tag, and the personalisation was done perfectly. You can tell a lot of thought goes into the detail!”

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Abbott Lyon is rated 4.5 based on 22,826 reviews