Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,377 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gift came out lovely. Partner really loves it. A little mistake was made but was rectified very quickly”

Helpful Report

We are so grateful that you took the time to leave this review! It's great to hear that our team managed to resolve the issue with your order promptly. We hope to see you again soon! ✨

“I found the bracelet really small and I only have a small wrist but after getting in touch with them they sent me an extra link”

Helpful Report

We are so grateful that you took the time to leave this review, Margaret! It's great to hear that our team managed to resolve the issue you had with your bracelet promptly. 😍

“Unfortunately, the name engraved on the "Mini Signature Name Bracelet" is too small and not legible. The letters are not detailed enough as they all look more or less alike. It could be better if it were bigger I guess. The rest of the accessories I bought were good.”

Helpful Report

Thank you for your lovely review and feedback, Onur! Please feel free to contact us if you have any problems at all with your order, as we have a dedicated team of agents ready to assist you asap through email, whatsapp and livechat ✨

“After the mistake was made you delivered a replacement really quickly. Thank you so much for getting it to arrive before my daughters birthday. And thank you for the other necklace aswell”

Helpful Report

Thank you so much for sharing your recent customer service experience with us, Dawn! We are so pleased to hear we were able to resolve this matter for you and you were able to receive your lovely new Abbott Lyon jewellery! 💖

“Very pretty but name could be clearer!”

Helpful Report

Thank you for taking the time out to leave us this review, we really appreciate it & take all feedback super seriously so please be assured I will pass this onto the team! ✨

“I bought the chain bracelet and have added a couple of charms. It's absolutely beautiful. Bought the same bracelet for a friend but her wrists are a little bigger. Unfortunately, the bracelet is too tight and it doesn't come with a spare link. I have sent AL a message but have had no response.”

Helpful Report

We're super grateful for the time you've taken to leave us a review - I am sure that the team are on the case and you will hear back from us shortly! ✨

“Yeh I like it. Not been out to wear it yet. When I opened it in its lovely box I thought it was a bit thick but once I put heart on and tried it on a liked it. My daughter liked it. Now just waiting for rest of orders. Thank you”

Helpful Report

Such lovely feedback, thank you so much, Angela. I just know you are going to love it even more once you wear it!💕

“Really nice jewellery got a really good deal with 2 for 1 and came fairly quickly”

Helpful Report

Thanks for taking the time out to leave us this feedback Amy, it really means a lot to us ✨

“Very quickly received after ordering Item nice necklace with letter and birth stone may consider another order”

Helpful Report

We are so pleased to hear that you are happy with your recent Abbott Lyon order and are really grateful for your lovely feedback! ♥

“I purchased 2 bracelets from this company. They are absolutely beautiful. Ì am very pleased with my order. They even dealt with a problem I had. When they arrived one of the boxes was empty. I got in touch with Abbott Lyon who sorted this problem out for me and I received another bracelet 2days later. Very professional and efficient. I would definitely order from this company again. Very impressed 🥰”

Helpful Report

We're delighted to hear that you experienced the top-class customer service that we strive for, Debby - thanks so much for sharing your feedback & we'll be sure to pass this on to our lovely team, who will be so pleased! 💕

“I love the earring, so beautiful. Just one of them it’s difficult to open and close. I don’t know I can change it or not.”

Helpful Report

Thank you so much for taking the time to leave this review for us. We look forward to welcoming you back again soon here at Abbott Lyon! If you ever have any issues with your items, please do always get in touch with us at help@abbottlyonsupport.com & we would be more than happy to help✨

“On the whole we were happy. I had a couple of queries that were answered quickly on WhatsApp Chat.”

Helpful Report

Thanks so much for taking the time to leave us a review, Rachel - it's great to hear that our team were on hand to support you with your recent query! ❤

“Wonky Earing, Recently purchased 1 pair of rose gold earrings £55 and the offer was buy 1 get 1 free so got rose gold curb choker necklace total win win,Also got a gold initial necklace at a very reasonable price too!!.put on earrings today and 1 of the huggie earrings would not clip in so emailed today with pictures today and Mark was great totally professional very understanding,2 emails later and a brand new pair were in the post,that’s what I call a result!!😁.Their merchandise is top notch quality beautifully made can’t fault it even with the hiccup with the earring.They do great bundle offers 1 which I will be buying next week,will be poor but happy!.As I said they do great offers so if you’re on the hunt for the women in your life checkout Abbott Lyon I can guarantee you will find something she will love. Warmest regards”

Helpful Report

We appreciate the time you've taken out to share your feedback on your recent AL shopping experience, Margaret - it's great to hear that our team were able to support you with the small issue that you had but even better to know just how much you love your new pieces! It sounds like you're building a fab collection & we can't wait to welcome you back as you add more! Thank you for your support ❤

“Love my gold chain with engraved initial but wondered if you did a chain extender as 18 inch was the only size you had the chain”

Helpful Report

Thank you for taking the time to share your review with us! We don't currently stock an extender for a Curb Chain but we'll be sure to pass your feedback on to the relevant team! ✨

“Review on customer service. After writing a 1 star review to state I never received the gift bag I order with personalised necklace. Abbott Lyon had redeemed. A prompt email was received and refund of missing gift bag.”

Helpful Report

We really can't apologise enough for any issues you experienced with your order, Adele, but we are really grateful that our team was there to get everything sorted and made sure to make things right! xx

“Love it, just what I wanted!”

Helpful Report

We're so delighted to hear that your bespoke Signature Name Necklace is perfect for what you were looking for, Venetia! It is such a beautiful piece ✨

“The bracelet was a perfect present and they loved it ! Don’t select the gift wrap option it was a rip off.”

Helpful Report

Hi there, thank you so much for this feedback - I am so happy to hear that you loved the bracelet you selected as a gift. However, I am so sorry to hear that you weren't 100% happy with the gift wrap on your order! I have sent you an email asking for a little more info, so we can look into this further for you. The email will have come through from help@abbottlyonsupport.com✨

“I absolutely love my necklace, it was gifted to me by my sister and it’s perfect. The only issue I have is because it’s the initial U it keeps on turning upside down because of the shape of the letter which is a real shame. I think a small bar across the oval link would have solved the issue for this letter to stay the correct way up and is maybe something to consider? Thanks”

Helpful Report

Thank you so much for sharing this feedback about the Letter 'U' Pendant, Umisha - I will be sure to pass this onto the team! I am so pleased that you love your new necklace - what a special gift! ❤️

“Good quality, chain could have been longer.”

Helpful Report

Thank you so much for taking the time to leave your review Vanessa - I will be sure to pass this feedback onto the team! I have taken a look and can see that you are still within the exchange period, so if you wanted to exchange your necklace for a longer style, please do feel free to reach out to our friendly customer service team who will be more than happy to assist you with this. The email is returns@abbottlyon.com ✨

“Love this product, looks really nice on! Although it’s a little tight around the neck but apart from that I love it with my birthstone on. I also have the bracelet to match - love it”

Helpful Report

We love how you've paired the Birthstone Pendant with your Figaro Chain Necklace, what a gorgeous combination! ❤️

Abbott Lyon is rated 4.3 based on 13,377 reviews