Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,378 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

Sharon L

Julie B

Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

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“I have bought many items of jewellery from Abbott Lyon this year and they are absolutely gorgeous. Good quality, affordable and wearable pieces”

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“What a products the neckless was amazing 2 named one so glad i came to abbot lyon for it as the gift was loved by my mrs alomg with the braclet THANK YOU SO MUCH”

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“I bought the name necklace and name bangel as a surprise for my daughter she loves them thankyou 💕”

Abbott Lyon 5 star review on 25th December 2025

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“Unfortunately the present I had designed and made for my daughter’s Christmas present didn’t arrive. I chased several times to be advised at the last minute that the packaging had been damaged. I asked for the item to be delivered in the current state but got standard automated messaging but no delivery! Very disappointed daughter on Christmas morning.”

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“Lovely personalised name necklace for granddaughters 16th birthday, in January arrived without lovely orange sleeve box”

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“I had 2 named necklaces made for my granddaughters. As always amazing jewellery and superb delivery and service. My granddaughters loved them”

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“If I could award more ⭐ I would... excellent outstanding jewellery I have bought a number of items for my daughter's myself and friends and I have never been disappointed.... gorgeous,”

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“Lovely piece of jewelry”

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“Sending me an email to ask me to review my order, which I’m still yet to receive? Really? I ordered on 30th November and had next to no response other than you are contacting the courier as it’s with them, then someone else saying there has been a delay in dispatch. So which is it. It’ll be the last I order.”

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“Very pleased with necklaces. Asked if they could be delivered earlier than the specified date and they arrived 3 days earlier. It's my 60th in January so I will be directing my husband to the Abbott Lyon site!”

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“Got the gift box’s and gift bag order wrong. Sent out new still wrong. Asked for a refund but customer service didn’t read/listen to message just sent out more box’s. Waste of money and time as had to already give the present. Ended up with many gift box’s that are just a waste. Asked to send back for a refund however was declined. Feel let down by the customer service.”

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“Bought a christmas present for daughter and daughter n law on the 30th November.i was guaranteed multlple times they would be here for Christmas. It is now Christmas morning and the jewellery is still not here. I will never order again.”

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“Excellent product great quality and superb communication throughout the order. Thank you so much”

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“Easy purchase fab customer service Beautiful items”

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“I really wish I was able to leave a better review. But since you asked. I still have not received my items, I only received the bracelets that were not personalised and hand chain. I am still waiting to receive the personalised necklaces and bracelet. This is so disappointing as I ordered for this on the 5th of December, spending some good money. Why accept orders knowing fully well you cannot meet up with the demand! I still reached out to yous over the weekend and was told I will get them by Tuesday🥹 The hand chain and bracelet I received look beautiful. However im sad I did not receive my order in full.”

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“Didn’t get my gift ordered in November. No reply from customer service!”

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“Brilliant products and good value with prompt delivery and lovely packaging”

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“Fast and efficient delivery.”

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“Bought “Custom Zodiac Coin Necklace (Gold)”. Overall, the product appears good (only had it a couple of days). The delivery and customer service were lacklustre. Bought on 28/11/2025. Confirmation email on 28/11/2025 and stated it would be arriving between 14/12/2025-17/12/2025. 18/12/2025 I composed and sent an email about the situation and was informed that the package is guaranteed to arrive by 17/12/2025 (which was yesterday) so they changed the date of arrival to 23/12/2025. 22/12/2025 received an email which changed parcel arrival to 24/12/2025. 24/12/2025 parcel arrived. I suspect the customer service emails were (at the very least) assisted with AI given the date mistake (saying it was guaranteed to arrive but 17/12/2025 when it was already 18/12/2025) and the email responses being similar to the company AI chatbot responses. Only contact is via email, no phone .”

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“I bought 3 silver personalised necklaces for our Grandaughters and they were nicely presented, very delicate and they all loved them. Thank you.”

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Abbott Lyon is rated 4.4 based on 22,378 reviews