Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,232 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 9th May 2026

2841

Anonymous

Anonymous // 01/01/2019

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“You were polite, and patient even in the face of my rudeness and stupidity. Thank you”

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“Absolutely amazing experience with Abbott Lyon. My last earings arrived very quick. Always good quality 👌 The prices are for all !”

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“Abbott Lyon truly made me happy with my experience. The prices are fair for the quality you receive, and the products feel so luxurious and beautifully made. My order was delivered on time, and customised items do take a few extra days, which is completely understandable since they are personalised. Something good takes a little time, and it’s absolutely worth the wait. I honestly love their products and designs. The quality really stands out, and I would definitely recommend Abbott Lyon to future customers.”

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“Sorted my issue with the watch and offered a generous replacement. There were a few bumps in the road due to an error on my end but they still resolved the issue for me. I’m very grateful and will be using them for my special gifts every year.”

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“Absolutely Love It! I'm thrilled with my Abbott Lyon purchase! The quality is exceptional, the design is elegant and versatile, and the packaging made it feel like a luxury experience. What really made me happy was the personalisation option - it transformed a beautiful piece into something truly meaningful. I wear it daily and get compliments all the time.”

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“I ordered 2 bracelets in plenty of time as they were Christmas presents. Nothing arrived it just kept saying delayed when I tried tracking them. I contacted customer services on 15th Dec to ask where it was and they didnt get back to me until the 30th December to say it has been lost in transit, well that was to late for a Christmas gift so I was most disappointed. They did send the replacement bracelets but to little to late in my opinion. Wont use again.”

Helpful Report

We’re really sorry your bracelets didn’t arrive in time for Christmas and completely understand how disappointing that must have been. Unfortunately, the original order was lost in transit, but a replacement was sent and a partial refund issued as a gesture of goodwill. We sincerely apologise for the inconvenience and appreciate your patience while we got this sorted.

“Failed to deliver order in time for Christmas Day and then blamed the courier who'd yet to even receive it by Christmas Eve. Plagued by marketing emails as soon as my order was placed, still guaranteeing deliveries in to for Christmas. Offered numerous discount codes, none of which worked. Had to chase my order for days but was refunded my money quite quickly. A very poor first time customer experience. Won't be ordering from them again.”

Helpful Report

Thanks so much for taking the time to leave this feedback for us and we're so sorry to hear that your order was lost in transit! I'm glad to hear that our team have issued your refund and if we can be of any further assistance, please don't hesitate to reach back out to us

“excellent products, wonderful delivery service. very pleased.”

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“I have multiple pieces of Abbott Lyon Jewellery that I've been gifted as presents over the years and I love all of them! They're timeless pieces, they're extremely personal to me and I feel elegant whilst wearing them. The quality of the pieces are brilliant and the prices are incredible.”

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“I did not receive my order I have emailed and emailed and no one replies this is a disgraceful service and will not be shopping here again”

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We’re very sorry for the frustration and disappointment this has caused, Melanie. Our team has been in touch, and as the delivery was disputed, a full refund has now been issued. If we may be able to assist with anything else at all, please don't hesitate to reach back out to us

“Purchased a watch and bracelet for a gift. I added the personalised gift bag which just finished the gift perfectly. Watch was beautiful, as was the bracelet. Fast shipping and well packaged.”

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“I had a problem with the product I received. I contacted the company regarding this and all of the team couldn’t have been more helpful to me. They responded to my emails fast and efficiently. Excellent customer service!!”

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“I got a new watch recently and I am blown away by the quality. It is stunning!”

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“Paid for guaranteed Christmas delivery, confirmed by several customer service reps that this would arrive on time. Never arrived! Received an update that it would arrive early January, then was advised it had been delivered to address but have still not received order.. absolutely shockingly bad customer experience altogether, was extremely unhappy with service and am yet to receive the product!”

Helpful Report

We’re very sorry for the frustration and disappointment this has caused, especially as the order was intended as a Christmas gift. The delivery is currently being investigated as a disputed item, and our team has been in touch to assist and get this resolved as quickly as possible. We sincerely apologise for the inconvenience.

“Making the best jewellery around!! Recently purchased a tennis bracelet and it’s absolutely stunning”

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“Wasn’t delivered before Christmas when it said before ordered it would. Personalised option wasn’t even done. Probably wasn’t bothered to do it and they are very bad quality, look very fragile”

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We’re very sorry for the disappointment and frustration this has caused. If you haven’t already, please contact our team at hello@abbottlyon.com so we can look into this for you and resolve the issue as quickly as possible.

“Most amazing pieces as always, every detail is always on point. Love the personalised bracelet I have bought from there!”

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“My latest purchase was a gorgeous silver signet ring with the birthstones of my husband and I. It’s absolutely stunning and I can’t wait to take it on holiday”

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“Lovely personalised jewellery that stands out and unique. Lovely different variety of colours and birth stones etc”

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“LOVE all my pieces. I wear them all them time and they don’t tarnish. My bracelets still look in fab condition!”

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Abbott Lyon is rated 4.4 based on 22,232 reviews