Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,378 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is very pretty and delicate was a little disappointed with how little the name was!”

Helpful Report

Thank you so much for sharing this feedback - I will be sure to pass this onto the team! In the meantime, if you have any questions or queries, please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you! Best Wishes x

“Let me know what was going on with my order at all times, and arrived bang on time. It's been second order i had with them, and all very good”

Helpful Report

It makes our day to hear kind feedback like yours & we can't tell you how grateful we are for the time you've taken to share this, Dominic! We hope to welcome you back again soon! 💖

“the ring was good an acceptable”

Helpful Report

We appreciate you taking the time to leave us a positive review!! 💖

“This item didn’t arrive, been on to customer services and they are re sending”

Helpful Report

We really can't apologise enough for any issues you experienced with your order, Katie, but we are really grateful that our team was there to get everything sorted and made sure to make things right! x

“Absolutely beautiful jewellery, very easy to wear and looks substantial when worn. Quality looks and feel great. Packaging is beautiful.”

Helpful Report

We always aim to provide the highest quality products so it always makes so proud to hear feedback like this, Rosina - thank you so much for taking the time to leave us this review 😍

“Loved the anklet but the bit from the clasp to the sign was tangled manage to unravel. Fast delivery as well”

Helpful Report

Thank you so much for the review Jane & I'm so pleased to hear that you love your stunning new anklet, if you ever have any questions regarding your items or you need some support then you can always reach us at help@abbottlyonsupport.com ❣️

“Lovely jewellery”

Helpful Report

Thanks so much for your 5-star review, Karen - this means the world to us!! ❣️

“The necklace and charms are lovely but how do I get the charms on the necklace? Can someone get back to me please”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“It’s really beautiful and personalised but I feel the charms were put on the wrong way so it doesn’t sit right.”

Helpful Report

Hi Palmina, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“Excellent product and so far seems all good A+++”

Helpful Report

We appreciate you taking the time to leave us a positive review!! 💖

“Very pleased with pendant and bracelet, extender was bought for necklace given as gift”

Helpful Report

We always aim to provide the highest quality products so it always makes so proud to hear feedback like this - thank you so much for taking the time to leave us this review 😍

“I ordered a necklace for my mum and she loved it so I thought I'd get one for my daughter aswell, you didn't disappoint me.”

Helpful Report

We're super pleased to receive your review, Claudia - thank you so much! 😍

“The writing wasn't great as the R looks like an N. Not great when you're name is kerry. It would be good if it showed you a picture of it before you bought it. However, they quickly responded to my Email and are sending me a necklace with a different style of writing so I'm happy with that. Waited quite a while for it as well. The actual chain and style is really nice though.”

Helpful Report

We truly appreciate your very kind review, Kerry- it means the world to us to know that you were looked after by our lovely team & that you had a chance to experience the service that we strive to provide for our very valued customers, thank you! 💖

“I was meant to order a crystal signature necklace but it was my mistake and the one I got was also very nice”

Helpful Report

So delighted to hear that you are still pleased with your recent Abbott Lyon purchase✨ We really appreciate you taking the time to leave a review, thank you Joseph x

“Jewellery is beautiful, however its not fully expanded that the products are not interchangeable. I.e. that the Stacey Solomon range won't fit on the std necklace. Which I'd frustrating. As the other other initials are very large and over sized.”

Helpful Report

Thank you so much for taking the time out to share your feedback with us, we truly value your opinion! Our Stacey Solomon charms do only fit the bracelets and necklaces in the Stacey range, I'm so sorry that you missed this. I can see that you have been in touch with us about this, but if you would like to arrange an exchange, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Absolute beautiful ring however small crystal was missing .”

Helpful Report

Thank you so much for taking the time to reach out to us! We are so sorry to hear you are having issues with your order! Please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you! Best Wishes x

“Lovely necklace but very slow in delivery and poor communication with dates etc”

Helpful Report

Thank you so much for taking the time to leave this review for us, we sincerely appreciate all feedback. x

“Beautiful ring, from a beautiful company X”

Helpful Report

Thank you so much for taking the time to leave this review for us. We look forward to seeing you again soon at Abbott Lyon! x

“It is such a beautiful ring and I am very happy with it, I just wish it was a bit bigger for those who have fat fingers and don’t want to wear every ring they have on the ring finger. Would be great if there had been a sizing option that would accommodate all the way up to v/w”

Helpful Report

We really appreciate all feedback we are given as it helps us to make considerations on how we can improve and to influence future changes here at Abbott Lyon! I will be sure to pass this feedback onto the team but in the meantime we wanted to thank you again for taking the time to write us a review, for being such a loyal customer and helping us strive towards better understanding our customers’ needs❤️

“I really love the bracelet but one of the heart diamonds has fallen out already. I’m really upset about it as it was a gift from my daughter.”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your recent order - I can see that my colleague has assisted you with this issue but if there is anything else that we can do for you, please don't hesitate to get in touch at help@abbottlyonsupport.com - thanks for taking the time to leave us this review.

Abbott Lyon is rated 4.3 based on 11,378 reviews