Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,378 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No comment. Very poor.”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear this! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“Was very pleased with communication from placing order to receiving - however the birth gemstones were “dull” In appearance and I am quite disappointed with my bracelet”

Helpful Report

Hi Ronnie, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“Some good products but some are poor quality.”

Helpful Report

Hi Danielle, thank you for reaching out to us and I am so sorry to hear you may have experienced some issues with your AL products - I have just dropped you over an email to discuss this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you! xx

“This is my first time purchasing from the brand. Everything appears to be great quality my only issue is that the M initial on my necklace constantly flips round to look like a W. The other letters are perfect but no matter how many times I try to sort it the M just flips round. So for that reason I don’t think I’d purchase any ‘initial’ items again.”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how the necklace sits, Samantha - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this, we truly do appreciate this!

“Nice bracelet however last one broke after 1 month. Hopefully this one isn’t as fragile”

Helpful Report

Please accept our apologies for any issues you have experienced, Joseph, as this isn't the high-quality experience we expect you to have with us. We are delighted to hear that we were able to resolve this promptly for you and we really look forward to welcoming you back again soon here at Abbott Lyon💕

“Ordered curb bracelet and it was very nice. Delivery is far too long, even missed a special birthday so that's why I don't rate very high”

Helpful Report

Hi there, thank you for reaching out to us and for taking the time to leave your review! We know how important it is to have clear time-scales when ordering an item, particularly when the order is a gift for someone and is time-sensitive. We do try to make the wait time for the bespoke Name Jewellery as clear as possible on the product page, but I am so sorry if this wasn't the case in this instance. If you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com

“Hi I would like to say I love the necklace the colour isn’t quite what I expected it’s a dark silver not a light looking silver like on the photos? Thanks Gemma”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Necklace - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your necklace has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“An honest review would be that the first pair of these I bought sadly were faulty causing the little stones to fall out. As soon as I contact Abbott Lyon, they were very understanding and resolved the situation straight away. My new pair of earrings are absolutely gorgeous and I always get compliments on them every time I wear them. Definitely worth the money. Thank you 😊”

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a totally positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I can see that you have now been assisted but if you need anything else, please don’t hesitate to reach out via email on help@abbottlyonsupport.com

“Was abit disappointed due to the fact I thought the x went around the necklace. But I got one. Not what I thought”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Custom Tennis Necklace - this is disappointing for us too - Our necklaces are personalised exactly as entered when ordering on our website. I'm so sorry if you missed this information on the product page. As your necklace has been custom-made for you, it is non-returnable - however, if you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Was disappointed with this necklace felt cheap & no one knows what the initials are , in all honesty I don’t think I will wear it . Maybe my expectations were too high”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the disappointment caused with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“I am actually a little disappointed which I was not expecting as I usually love this brand. I ordered a personalised ring as a gift. I think it took too long to be made and delivered and then didn’t even come in a ring box, which for the price I expected. The ring is pretty but feels cheap - very light, feels like it will bend easily. Disappointing in general especially since it was not cheap.”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Signature Name Ring - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your ring has been custom-made for you, it is non-returnable - however, f you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“I do like the necklace but .. the birth stones have a gold plating at the back so if you have a clear/light coloured birthstone then the colour is changed completely by the gold backing - the clear colours for example April and June do not look like the pictures advertised”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your necklace - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your necklace has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Took ages to come. Pretty poor service in that regard although plenty update emails are at each stage.”

Helpful Report

We're so sorry to hear that you were waiting a little longer than expected for your Double Initial Crystal Necklace - our bespoke pieces take some extra time to be carefully hand-made, custom to you! We hope you love your order & if you have any issues, please don't hesitate to get in touch at help@abbottlyonsupport.com

“Yes the item was small. And I would like to return it”

Helpful Report

Hi filip, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“It was lovely but thought it was going to be bigger as it was for my figaro chain”

Helpful Report

Thank you so much for sharing this feedback, Lynn - I will be sure to pass this onto the team! We want you to find the perfect pendant to suit you - if you did want to exchange your Stacey's Stories Initial Charm (Silver) for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“Bought as a gift.”

Helpful Report

Thank you so much for the review Doreen, if you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com xx

“Received my order today took a little longer than I thought but not much. Got the double initial necklace a little disappointed as initial don’t stand out & both my husband & my friend asked me what they were ! Bracelet with block initials is nice but the initials keep turning upside down.”

Helpful Report

Thank you so much for taking the time to leave us a review! I’m so sorry to hear about the issue with your order and would love to sort this for you as soon as possible. I am unfortunately unable to locate your order based off of the information provided here. Please could you send us an email at help@abbottlyonsupport.com with your order number. We’ll then be able to resolve this for you as quickly as possible!

“Unfortunately can’t review as still patiently awaiting its arrival! Think delivery times need attention! But other than that the previous items I’ve ordered have been great!”

Helpful Report

Hi Christine, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“We haven’t received the free bracelet. Please can somebody contact me regarding this. Angela Miller”

Helpful Report

Hi Angela, thank you for reaching out to us and I am so sorry to hear that you haven't yet taken receipt of your order - I have just dropped you over an email with a delivery update in. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“I like the bracelet but there was glue in the gem and in the gold mental which was a let down!”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with your order, Sharn - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

Abbott Lyon is rated 4.3 based on 11,378 reviews