Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,908 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order still hasn't arrived 😕 really wondering where it is!!!”

Helpful Report

“Very disappointed that an offer which was put up by Stacey Solomon was not adhered to when I placed an order. When I queried this as I was meant to receive a free bracelet with my order and because I did not take a copy of her reel where the offer was placed - I could not get the bracelet.”

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“Hi , I got my order today , it’s a gift for my daughter , I know she will love the earrings, but the bracelet was disappointing, I know it was an offer for Black Friday, but I do think the bracelet looked a lot better in the picture”

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“I don't like the tone of the yellow gold or how the necklace sits when wearing. It's not very shiny and looks like rose gold. My jewellery was not worth the price to be honest, feel rather disappointed with the two pieces I bought.”

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“Lovely items but didn’t receive the full order and have reached out 3 times on 3 different platforms to have no response.”

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“I’m writing this as I have been asked to leave a review and I appreciate it’s generated by a computer but I can’t review the item as I have never received it sadly Evri seem to have lost my parcel and although Abbott Lyon are aware and state are looking into things I haven’t heard anything back nor have I been offered a replacement or refund so I have nothing for a £75 price tag the customer service team are polite in their emails but haven’t really progressed or resolved anything I’ve emailed them again asking for a solution to be found still awaiting a reply”

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“Normally we love the products and they are exactly as expected however on this occassion the description was supposed tobe a silver beaded neclace with my wifes name spelled with spaces. What we recieved was clear beads, not silver and a small name tag on the neclace.”

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“I am a little disappointed as I was given an exclusive early access to Black Friday of 40%off now the watch has 45% off”

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“Still awaiting my recent order, not happy at all that this item hasn’t been received.”

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“Quite disappointed in the quality. Necklace looks cheap and the engraving doesn't match with the style of necklace. We did get a great bargain with getting a necklace free however even the quality of that was poor. Really disappointed, it was between this and Dylan Oaks, should have gone for Dylan Oaks style for same price.”

Helpful Report

Hi Elaine, thanks so much for sharing your thoughts. I'm really sorry to hear that the necklace wasn't what you'd hoped for. We strive to create pieces that our customers love, and it's disappointing to learn we fell short this time. We appreciate your candid feedback, and we'll certainly take it into consideration as we continue to improve our products. If there's anything else you'd like to discuss or if we can help you further, please don’t hesitate to reach out to our friendly customer service team.

“I am so disappointed … my personalised clover bracelet lost all of the letters, my silver band one with hearts was keep unlocking it self and I still didn’t receive my Barbie set earrings - even that I order them at the end of September! 😭”

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“I cannot comment on what I order has it has yet to arrive. I ordered my items well over a week ago and paid £5.99 for NI 1-2 days delivery and I am yet to receive. Understandablely it can take a day or so longer, however to be waiting over a week and go ask your chatbot and a customer service advisor that it would not be arriving until at least the 19th is ridiculous. I have now had to delay my best friends birthday present and it is not ok.”

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“I am sorry can’t write a review as not received my jewellery have sent you a email to ask where my jewellery is”

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“I’m abit disappointed with my necklace, it seems to be lacking in something and looks black and cheap, and I have bought my daughter some earrings for Christmas which I am regretting now, as I don’t want them to be the same.”

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“I ordered a necklace and bracelet for my daughter’s 21st birthday. The package arrived beautifully wrapped. Unfortunately on the day of her birthday she opened the gift and the bracelet was missing. On contacting Abbott Lynn I was told there had been a processing error. Not good customer service. Very disappointing. I was offered a 10% refund, which I found insulting given my daughter’s birthday surprise was ruined.”

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“I am not too happy that if I wanted to return an item which a just purchased that you advised me the return amount was less than I had paid!!??”

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“Lovely jewellery, however the fact I spent over £100 on 3 bracelets after discounts and still had to pay £5 each for a gift bag (I paid for 2) and they sent the bracelets out in tissue wrap couldn’t even put in a spare box? Won’t be ordering again but they’ll make great gifts thanks”

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“It looks amazing but after not even a month of wearing it sparkle fall off, quality is definitely bad”

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“Still waiting on my first order been over 3 weeks and keep getting the same auto mated response email saying it’s from the bespoke. Range”

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“I was told that my photos for my personalised jewelry had not been pulled through correctly, hence my delivery has been delayed and remains outstanding. As such, I feel I have waited a significant amount of time and it hasn't been the most assuring experience. For such delay/complication, you would expect to be offered some sort of refund/discount”

Helpful Report

Abbott Lyon is rated 4.5 based on 22,908 reviews