Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,331 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long wait for delivery, easy to order”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with the delivery of order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“The Bangle itself was lovey, I was so thrilled with it but I did notice that the catch on it was very temperamental and loose. I wore it only for one day (out for lunch) and the managed to lose it as the catch came undone 😞 Sadly I can’t afford to buy another one right now”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Item was purchased as a valentine gift but did not arrive on time, when purchased delivery for the special day was offered/ suggested.”

Helpful Report

Hi Christopher, I can not apologise enough for this issue & this certainly is not the high standard we strive to maintain. We know how important it is to have clear time-scales when ordering an item, particularly when the order is a gift for someone and is time-sensitive. We do try to make the wait time for the bespoke Name Jewellery as clear as possible on the product page, but I am so sorry if this wasn't the case in this instance. If you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com

“my name is ‘amylouise’ and unfortunately you can’t really read what it says. It’s lovely made and it’s gorgeous, just a shame you can’t read it”

Helpful Report

Thank you for taking the time to share your feedback & we’re so sorry to hear that you aren’t 100% happy with your recent order! As this style is designed to look like a signature, some letters may not be as legible as others - we do our best to portray this in our images online but we can’t apologise enough for any disappointment caused.

“How do I return my item's, I thought the necklace came wuth an engraved disk.”

Helpful Report

Thank you so much for sharing this feedback Barbara! We want you to find the perfect item to suit you - if you did want to exchange your pendant for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“The bracelet came with one of the chain end missing. 4 weeks later and the other had disappeared. My daughter is worried that the bracelet will just pull through.”

Helpful Report

Hi Fioan, thank you for reaching out to us & we're truly so sorry about this! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“Didn’t receive the order because postman left it at another address and AL couldn’t send me a new one since it was out of their “control””

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I can see that you have now been assisted but if you need anything else, please don’t hesitate to reach out via email on help@abbottlyonsupport.com

“Hi I am unsatisfied with my necklace as the letters are to heavy and doesn't sit right on my neck it just keeps turning around”

Helpful Report

“Not really impressed with the extender. Really hard to add on..”

Helpful Report

Thank you so much for taking the time out to share your feedback with us, we truly value your opinion! If you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Very disappointed”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy - this is disappointing for us too. A member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Poor quality, charms hung upside down, not what I expected at all especially after waiting for it to be made and paying a lot of money. Complaint was dealt with efficiently.”

Helpful Report

Hi Joy, i'm truly sorry to hear about this! I have taken a quick look and can see that my colleague Mark has been in contact with you about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current thread! xx

“Chain was lovely but seen short for a 20 inch need a longer chain”

Helpful Report

Thank you so much for sharing this feedback Maureen - I will be sure to pass this onto the team! We want you to find the perfect item to suit you - if you did want to look into exchanging your item for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with your query! The email is returns@abbottlyon.com ✨

“Sent the wrong colour chain and also the wrong colour birth pendent. Very disappointed”

Helpful Report

Hi Jessica, sorry to hear about this! I have taken a quick look and can see that one of our customer service agents has been in contact with you via Instagram about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current Instagram thread! xx

“Doesn’t fit my wrist sadly as it’s too big even when on the smallest chain so feel that I’ve wasted my money on this item.”

Helpful Report

Good Afternoon! Thank you for taking the time to leave us your review & i'm truly so sorry to hear you're having difficulties with the size of your item, this is so disappointing to hear! Sadly from the information on the review I am unable to locate your order number, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to help you look into this xx

“Not impressed considering the price. The chain looks shorter than in image. The pendant bail is so large and the chain and initial pendant are so small and delicate. This causes two issues, 1) pendant constantly gets stuck inside the bail and I have to shake the chain and knock the pendant back out. 2) The pendant immediately drops off the chain once you open the clasp - hence my pendant was lost shortly I don’t think I will be recommending to others or purchasing again.”

Helpful Report

“hi. I did send you an email, the charm WAS NOT in the envelope in the box, so I had to give my daughter just the necklace”

Helpful Report

Hi Gail, thank you so much for getting in touch with us & I'm truly so sorry to hear about this! I have taken a quick look and can see that my colleague has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“I waited almost a month to receive my order and when it finally arrived it was missing 1 item. I tryed getting in contact with them it’s impossible to get an answer”

Helpful Report

We're so sorry to hear that you've experienced some issues during your recent Abbott Lyon experience - I have taken a look into this & can see that we have responded to your email on the 21st of December, however we will send this again now in case you missed it. We hope to hear from you soon.

“I ordered 2 necklaces and I picked a free gift. The necklaces came and the writing on them(name) is very small. I didn't receive my free gift so emailed them. I got a message offering me a necklace. I didn't want another necklace I wanted the bracelet. I emailed back telling them I wasn't happy and heard nothing back. Very poor customer service and not happy with this. The necklaces are nice but definitely not worth the money I paid. I won't be ordering again.”

Helpful Report

Hi Joanne, we're truly so sorry to hear this!! Whilst we are dealing with an exceptionally high volume of emails, we are currently still responding within 2 working days - could we ask you kindly to please send another email to help@abbottlyonsupport.com but also check your junk/spam folder as our team are working around the clock to ensure all emails are responded to as quickly as possible. We're here to support you & are doing our very best to do so as quickly as possible. Kind regards, Abbott Lyon

“order not yet received and no emails received about shipping times - fingers crossed it arrives in time for Christmas”

Helpful Report

Hi Natalie, thank you for taking the time to leave us a review & we're so sorry to hear that you haven't received your recent order. We're currently receiving an exceptionally high volume of queries as a result of the Royal Mail strikes & the delays that they have caused - I appreciate that you'll be eager to resolve this & rest assured, our team are working as hard as they can to respond to everyone as quickly as possible. We apologise for this delay & thank you for your patience. Kind regards, Abbott Lyon

“The order took nearly two weeks to come I bought the pearl stud with the letter drop for my granddaughter I was surprised to see how big the pearl was in compared with the letter it does not look right The website photo is unrealistic”

Helpful Report

Thank you so much for taking the time to leave us a review, Pauline! I’m so sorry to hear that you are not 100% happy with your Earrings. Please could you send us an email at help@abbottlyonsupport.com with your order number and photographs of the issue described. We’ll then be able to assist with this as quickly as possible!

Abbott Lyon is rated 4.3 based on 13,331 reviews