Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,357 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

Sharon L

Julie B

Abbott Lyon 5 star review on 9th May 2026

Sadie P

Abbott Lyon 5 star review on 26th April 2026

Amy H

Abbott Lyon 5 star review on 22nd March 2026

Mollie P

2845

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finally received my order and there was a spelling mistake in my late dad's name it was a special item made for my mum i am really really upset and disappointed its still wrong..”

Helpful Report

We’re truly so sorry for the distress and disappointment this has caused, especially as this was such a meaningful gift for your mum. Our team is already in touch and working to make this right as quickly as possible. We completely understand how upsetting this must be and sincerely apologise.

“Beautiful jewellery well recommended definitely be buying more of jewellery . Thankyou”

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“Always amazing, the jewellery is always perfect, I have bought myself and for friends and have no problems even if I need to exchange, love, love this products and would always recommend!!!!”

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“Timeless pieces and the perfect gifts for all occasions.”

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“Had an issue with my order, after several emails back and forth, we have had a resolution. My order is being made asap and I have been compensated. This company have gone over and above my expectations. I await my order to be delivered now very a whole new hope. Many thanks to the team for the support.”

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“Beautiful pieces of jewellery! Every item I own is simply amazing! Always getting compliments.”

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“Super thoughtful items, well made and made to last”

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“I cannot fault the quality of the jewellery and the fantastic customer service care when an issue had occurred with one of my orders. Would hugely recommend!”

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“Unfortunately my item was delayed so didn't arrive before Christmas but I was given a £75 voucher for the delay which enabled me to get the Mrs a bag that arrived in 2 days so was very happy. My item arrived on the 2nd of January so better late than never Mrs loves it. Excellent customer service.”

Abbott Lyon 5 star review on 3rd January 2026

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“Bitterly disappointed not with the bangle its beautiful. But very upset with the impression the bangle inscriptions give”

Helpful Report

We’re really sorry to hear that the inscription on your bangle has caused disappointment, even though you’re happy with the piece itself! Our team has been in touch to assist with a return if you’d like, and we sincerely apologise for any upset this has caused.

“Exceptional and speedy customer service, even over the busy Christmas period. Nokwanda dealt with my issue so quickly and to my complete satisfaction. I was left really trusting Abbott Lyon and what they stand for.”

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“Lovely necklace and great customer service when I needed it”

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“A small hiccup with hitting delivery time, but it was swiftly dealt with well when the problem was identified, so Christmas disaster was averted. Great work Thank you”

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“The earrings i ordered came within 3 days. Fast service and beautiful earrings, my daughter absolutely loves them.”

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“I have worn Abbott Lyon for years. I have my necklace and bracelet on every day and it never tarnishes.”

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“Really helpful great customer service very happy with my purchase thank you”

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“Hands down the worst experience Ive ever had online shopping. Ordered gifts for xmas mid November which never arrived, the live chat bot is useless could not get any truthful answers as to where my order was after receiving multiple messages guaranteeing Christmas delivery. Had to be in touch with my payment provider for a refund in the end as I honestly thought i had been scammed thats how bad this experience has been. The whole experience has left me with zero faith in Abbott Lyon such a shame, i haven’t had any explanation or apology in way of customer service. Very much doubt anyone will read this or care just how much stress and disappointment this experience with Abbott Lyon has caused.”

Helpful Report

Hi Anthony, thanks for taking the time to leave this feedback for us. We’re truly sorry for the frustration, stress, and disappointment this experience has caused, especially as the order was meant to be Christmas gifts. The missing package has now been fully refunded, and we sincerely apologise that our service fell so far short of your expectations. Your feedback is taken very seriously, and we’re sorry for the upset this has caused.

“All my jewellery is now from Abbott Lyon, it’s all I wear, I love it. The company’s communication is 100% on the mark, they always keep me up to date with my orders, when it’s ready, if it’s a little late. When it’s a personalised item they let me know each stage my order is at, they are brilliant. All the jewellery I’ve got from Abbott Lyon is beautiful, it lasts, I don’t have to worry about anything tarnishing or turning a funny colour, it’s never affected my skin in a bad way or any way. There is so much of a variety of jewellery, different styles and different options when it comes to personalisation, they make perfect gifts for every occasion. I have only ever had one issue, with one clasp of an earring and they were absolutely brilliant and had my issue sorted very quickly. I recommend them to everyone I know. I won’t wear any other jewellery brand. Perfection 100%”

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“So unbelievably happy with the personalised bangle for my best friend. She adores it. Superb customer service - I think the best I have ever received. Would highly recommend and definitely use again.”

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“Still havnt received the necklace that I ordered for a gift for Christmas Day - I am so disappointed”

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I'm so sorry to hear that your order isn't with you yet, Paula! Having looked into this with the team, I can see that your order was unforunately lost in transit and the customer service team have been in touch to help organise a replacement for you. We're really sorry that your original order didn't make it to you in time for Christmas!

Abbott Lyon is rated 4.4 based on 22,357 reviews