Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,311 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really beautiful jewellery”

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Thank you so much for taking the time to leave us this positive review! 😍

“Ok service”

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Thank you for leaving the time to review

“Thanks for necklace but I am holding for my daughter’s 18th on 31th of August. Hope she like it. Thanks u again”

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All of us at Abbott Lyon wish your daughter a fabulous 18th birthday ✨ We really hope she loves her new necklace! Thank you so much for the review 💖

“Nice brand with nice pieces”

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We're super pleased to receive your review, Lucy - thank you so much! 😍

“I absolutely love the bracelet I got. One piece was missed from the order but the error was rectified immediately and with no hassle at all.”

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We are so pleased to hear that you are loving your new items and everything was sorted quickly for you✨Thank you Denise!

“Love my item but quite dissatisfied with the amount of time it took to get to me!!”

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We really can't apologise enough that your order arrived later than expected, Laura, but we are really grateful for your patience and that you love your new item!

“Beautiful bracelet set, however £15 for a personalised box & the set doesn’t even fit into the box? I would presume it’s standard for sets they sell fit into their standard gift set”

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Thank you so much for sharing this feedback Shaunie - I will be sure to pass this onto the team! We want you to find the perfect items to suit you - if you did want to exchange your items for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“Great communication.”

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We are delighted to hear that you had such a positive experience with us!✨

“I ordered two customised rings last month. When I received them I couldn't believe how horrible the quality was. The colour on one of the rings was bleeding through and they generally looked really poorly made. I sent an email to customer service along with pictures and within one hour they got back to me with an apology and a replacement. While I don't understand how these customised rings passed the quality control, I also appreciate mistakes do happen and the customer service was really good. Obviously it took double the waiting time, (which is why I took one star off the rating) and if I needed them for a special occasion it would be very disappointing. I received the replacement rings last week and unlike the first time, I've got to say they're very pretty and luxurious. Their quick reaction kept me as a customer and I will definitely order again. Hopefully next time they'll get it right the first time and I can give them 5 stars.”

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We really can't apologise enough for any issues you experienced with your order, but we are really grateful that our team was there to get everything sorted and made sure to make things right! x

“Order came very quickly but unfortunately packaging was damaged and an item missing . Pleased with the bracelet but a bit upset about the missing charm”

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“5 stars for Abbott Lyon brilliant service for delivery and after care giving a discount on my next purchases very caring company with great packaging”

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We are so pleased to hear that you are happy with your recent Abbott Lyon order and are really grateful for your lovely feedback! 💖

“We had an issue with a locket necklace and the issue was dealt with within minutes and a new one sent out, fantastic service and great company to deal with.”

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It's great to hear that you were looked after & received the support you need to make things right. Thank you so much for going out of your way to share this feedback, Chris!! 💕

“My first order was stolen due to Evri. But really appreciative of the customer care that a new necklace was sent straight away next day delivery with no extra charge.”

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“Great service, very communicative.”

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“Very pretty, not to large, looks lovely.”

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“Bracelt was to small not heard back hoe to return”

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“This is a really pretty necklace and it’s made really well. The chain is gorgeous and the bar is dainty and pretty. My only downside is the delivery time. I ordered this on June 30th, and it wasn’t delivered until the July 23rd. Even for a custom piece this seems a really long time and I was quite disappointed with how long it took. But the product itself is lovely and I am really happy with it but be mindful if you’re ordering as a gift that the delivery time is 3+ weeks.”

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“Gorgeous necklace bought for daughter’s graduation, even after website warned how long it would take it was still a lot longer than anticipated so turned up over a week late for daughter’s graduation.”

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“You have to wait a while for the jewellery as it is made for you but it is worth the wait.”

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“Love my bracelet, only part I’m not impressed with is the zodiac sign as it has gone brassy”

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Abbott Lyon is rated 4.3 based on 13,311 reviews