Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,311 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my eye on this bracelet for a few weeks as it’s beautiful, but was very sad that stones started falling off the first day I wore it, lovely bracelet though”

Helpful Report

Hi there, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“I usually love their jewellery collection”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your order - this is disappointing for us too - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“I got one of these name bracelets from my daughter for a gift. The first one took a ridiculous length of time to come, when it arrived one of the links where the letters are attached had not been properly connected and it fell apart just getting it out of the box! My daughter was told she could get a replacement but it was too close to the date she wanted to give it to me, so she managed to join the link together successfully and chose an alternative. Only about 3 months later the bracelet has broken again at another link. At £70+ and not even real silver, this is really bad and I'm so disappointed. Would not buy again and would not recommend to friends and family without giving an honest opinion.”

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I unfortunately cannot locate the order with your details, if you are needing any assistance, please don’t hesitate to reach out via email on help@abbottlyonsupport.com as we are always happy to help.

“Looks lovely but doesn't sit right, letters catch my neck. Unfortunately not a good buy for me. Bit disappointed.”

Helpful Report

“First item faulty, replacement incorrect, second replacement also incorrect. Apart from the excellent customer service via WhatsApp its been a joke.”

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I can see that you have now been assisted but if you need anything else, please don’t hesitate to reach out via email on help@abbottlyonsupport.com

“Loved the look of it on line. Very pretty but does not hang properly- twists upside down. The G is not hung right.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Flimsy metal.”

Helpful Report

I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“I used Abbott Lyon for the first time in January. I bought two necklaces, braclet and gift bag on 9th January. I've only just received the gift bag!! As one of the necklaces was a gift I don't think it's very good service to be honest. I personally won't use them again unfortunately and wouldn't recommend.”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your recent order - I can see that my colleague has assisted you with this issue but if there is anything else that we can do for you, please don't hesitate to get in touch at help@abbottlyonsupport.com - thanks for taking the time to leave us this review.

“The quality of the anklet is good and looks lovely. However the sizing is way off! I've used the toggle on the anklet to make it the smallest it can go but that still measures 10 inches instead of 9inches as stated on the website. Their customer service team are really quick to answer but have ignored my last email where I mentioned it's still measuring larger than on the website, on the smallest toggle. I'm really disappointed because this anklet was exactly what I was looking for and now I have to pay to send it back.”

Helpful Report

Hi Ruth, I am so sorry to hear this - I have popped an email through to you so we can get this sorted as quickly as possible for you! It will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“From ordering the necklace to delivery a very good experience. I needed to speak to them and I contacted the through WhatsApp and my query was answered very quickly.”

Helpful Report

Thank you so much for your kind comments, it's always our aim to provide top-class customer service! We hope to see you again at Abbott Lyon soon! x

“Dissatisfied”

Helpful Report

“I am still waiting for this order and it is a Mother’s Day present, hoping it comes in time”

Helpful Report

Hi Toni, thank you for reaching out to us and I am so sorry to hear that you haven't yet taken receipt of your order - I have just dropped you over an email to help resolve this for you. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“We ordered a gold heart necklace and when it came we did not like the quality and the heart was not even in the package. I attempted several times to contact returns and got no response whatsoever. I'm still attempting to contact returns every day and still have the necklace. I have not heard one word back from them. I'm being completely ignored..Not at all happy with this company”

Helpful Report

Hi Rick, I'm truly so sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and in the process of getting this all resolved for you. If you need any further assistance then please feel free to reach back out to us via the current email thread

“Not received this item”

Helpful Report

We're so sorry to hear that you were waiting a little longer than expected for your order - our bespoke pieces take some extra time to be carefully hand-made, custom to you! I can see that your order has now been delivered and we hope you love your order. If you have any issues, please don't hesitate to get in touch at help@abbottlyonsupport.com

“very unhappy with the quality for the money very thin and flimsy broke first tine worn”

Helpful Report

Hi Joanne, I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Disappointed. I feel like I paid a lot for the necklace and I was really excited to receive it. But it looks cheap to me. I like the sentiment of it but it just doesn’t look the £90 odd pound that was paid for. I would rather go elsewhere and have proper silver as the stainless steel looks cheap.”

Helpful Report

Hi Sasha, I am so sorry to hear that you are unhappy with your purchase! I have emailed you to discuss this further with you, and I look forward to hearing from you soon!

“The necklace was nice but not as good as I expected it to be. The E is not clear, appears to be lower case while the other letters are capital letters. It also does not lie easily on the neck so that all the letters can be seen. I don’t think I would recommend it to anyone. For me, when I ordered online, the delivery could not be seen. After I ordered it and realised it would be over two weeks I raised this but was told the delivery time was stated and so no effort was made for it to arrive for my daughter’s birthday which was a shame. When I emailed about this, no one thought to suggest I could upgrade to earlier delivery either so it is not great customer service. Because I didn’t see it, it is obviously not clear enough so this needs to be improved. I also paid extra for a box which wasn’t needed as it arrived so late.”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com should we be able to assist you any further, as we continue to be here to support you with your orders xx

“I am still waiting for the delivery of my purchase.”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“Long delivery time. Ordered a name necklace, the letter ‘S’ looks nothing like an ‘S’ disappointing as it’s my daughters 18th birthday present”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“Stone was not as expected. Lovely necklace but the April birthstone is clear-doesn’t look like a diamond like it does in the picture. Bit disappointing.”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

Abbott Lyon is rated 4.3 based on 13,311 reviews