Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.42

4.4 Rating 21,233 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 25th February 2026

2817

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is great but when I ordered the necklace i ordered one size but when it came it wasn’t long enough so I thought I’d be able to exchange the necklace go the next size up. I chatted online explaining the situation they said they didn’t do exchanges but they would give me a credit note for £42 for when I ordered the new one. When I went to place the order for the longer one it wouldn’t just let me buy the necklace as it came with an initial and birthstone so I had to buy it all again I used my credit note of £42 but still ended up paying another £46 towards it. If anyone on here could please explain to me why that was that would be much appropriated”

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“Love their jewellery, especially the personalised items, they are so special.”

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“Beautiful jewellery with excellent customer service”

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“Lovely products”

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“Brilliant thank you bought as a present”

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“Lovely pieces. Timeless nd made well.can go with anything. Recipient is very happy.”

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“What I love about Abbott Lyon is how thoughtful their team is — they respond fast, are super friendly, and genuinely want you to have a great experience.”

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“Fantastic customer service. Emailed with photos of a broken chain within 3 hrs I had ordered a replacement with the credit note they provided. This was delivered within 4 days. Love their jewellery.”

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“Amazing jewellery”

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“My first time choosing Abbott Lyon jewellery and I was so impressed with how it was packaged, it also included a care instruction card and the quality of the two bracelets I ordered were fantastic. Will definitely be buying more items in the future.”

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“Beautiful necklace bought for mothers day for my daughter the birth stones were perfect sparkled in the floating heart will definitely be buying myself one”

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“Always stunning pieces received”

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“I have got two watches from Abbott Lyon , beautiful collections. Really worth the price ❤️”

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“I’ve been shopping with Abbott lyon for probably about 5 years now. Their products are absolutely brilliant I love them so much, their customer service team are incredible and so friendly. 10/10 would always recommend Abbott Lyon”

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“Great products, amazing quality. Had a small issue with delivery and needed an exchange but communication and speed were amazing. Thank you”

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“I would highly recommend purchasing items from Abbott Lyon. I bought a bangle and earrings for my wife and the items were good quality at affordable prices.”

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“I ordered the floating birthstone necklace, I couldn’t be happier. It arrived so quick and had constant update as to when it would arrive. Would order from you again.”

Abbott Lyon 5 star review on 19th February 2026

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“If this bangle stays as beautiful as it was when it was delivered then Iam going to be a very happy lady.”

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“This is the second time I’ve ordered from your website I must say yet again the products were amazing”

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“As bad as customer experience as you could ever imagine.. Misleading messages on site at point of ordering and when contacted to correct the error they did everything the could to make it more difficulty Simply to take money unnecessarily.. Won’t shop with these again.”

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Hi Paul, thank you for your feedback. We’re sorry for the inconvenience caused and any frustration this created. Our team has since been in touch and assisted with resolving the issue.

Abbott Lyon is rated 4.4 based on 21,233 reviews