Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,789 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 3rd April 2026

2840

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a watch for Xmas for my wife, unfortunately it was not suitable for her as the strap was a little sharp on her wrist. I contacted customer services on 27th Dec and I was sent a returns form with instructions within 1 hour of my email. The return was through Evri and they gave me a tracking link. On 6th Jan the tracking still stated in transit, I again contacted Abbott Lyons customer service, who again responded within 1 hour apologising for the delay with Evri and refunded me in full immediately. Great customer service.”

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“I had an issue regarding my email address . I contacted the customer service team who rectified the problem really quickly.”

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“Amazing! Perfect gift”

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“Absolutely poor.received a faulty item and contacted you and nothing has been done about it Extremely disappointed customer Doesn’t even deserve one star”

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We’re very sorry that you received a faulty item and completely understand your frustration. Our team has been in touch and issued a store credit for the bracelet. We sincerely apologise for the inconvenience and disappointment this has caused, Natalie!

“Placed an order on 03/12/25 for the ‘Moon and Stars’ bangle. Opted for the ‘Love you Mummy’ inscription in child’s writing. Email confirmation stated 15/17 days delivery. On 13/12/25 received an email saying bangle was in final stages of production. Nothing after this so asked for an update via email on 20/12/25. Reply stated delivery was guaranteed for the 22nd and not to worry. 22nd arrived and no item, email again to be told they slight change in timings but item would be with me by the 23rd, guaranteed. Nothing received on 23rd so contacted again to be sent the exact same email just with the new ‘guaranteed’ date of 24th. By now I’m pretty certain this isn’t arriving for Christmas and it didn’t. This was my grandsons present for his mum so this was extremely disappointing. On the 27th I emailed again expressing my disgust with the way they have dealt with this to be told they had emailed me offering a store discount for the inconvenience and telling me the item would arrive by 03/01/26. In my opinion this was another lie as the whole email thread was saved and there was no such email. I told them that they had broken the contract as they hadn’t met their guaranteed delivery time and if it didn’t reach by the 3rd I would require a full refund under the consumer rights act. The reply stated that although they were aiming for the 03/01 they actually couldn’t guarantee it. My item arrived on 02/01/26. The whole process with them was appalling and I will never purchase anything from them again. A quick look on their social pages will tell you I’m definitely not the only one this has happened to.”

Helpful Report

We’re very sorry for the frustration and disappointment caused, especially as this was such a special gift. Our aim is always to ensure the highest quality for personalised items, and unfortunately this sometimes causes delays in production and delivery. We completely understand how upsetting the repeated delays and miscommunication must have been and sincerely apologise for the experience. Your feedback is taken on board and will help us improve how we communicate during busy periods.

“Lovely ring my daughter is very happy with it. Such a shame it didn’t arrive in time for Christmas.”

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“Thank you for my amazing gift, the gift came 4 weeks earlier than expected. I am so pleased with it , it really is such sentimental gift!”

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“The reps at AL were great in facilitating a discount for me that wasn’t working via code originally provided - I really appreciated the help!”

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“The customer service is brilliant replied to my queries straight away friendly and all sorted so quickly wouldn't hesitate to recommend the company x”

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“Ordered necklace for Christmas 28th November, its now 7th January and still havent received as it apparently got lost , however it took me chasing this 1 month after ordering to get another one made, which im still yet to receive. Overall very disappointing.”

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We’re very sorry for the frustration and disappointment this has caused, especially as the necklace was intended as a Christmas gift. Unfortunately, the original parcel was lost in transit. A replacement has been arranged, and a partial refund issued as a gesture of goodwill. We sincerely apologise for the delays and inconvenience while we got this sorted.

“Great communication and customer service team very responsive and helpful.”

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“The most beautiful jewellery, my favourite 💞❤️✨”

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“Where to start . Xmas present for wife. This is partley the delivery companys Evris fault but Abbott Lyon are also at fault. Ordered a necklass on the 12th Dec . 2 delivery attempts to my bussiness address out of hours 9pm . arranged to have it sent to a Spar shop drop off point . Never arrived (no explanation), message saying sent back to origin (Abbott Lyon) Xmas present ruined had to show a picture , very dissapointing. Expected delivery soon after new Year only for Abbott Lyon to starrt sending messages saying were preparing your order is and the following update nonsense. . Why they cant send the original that was lovingly prepared i just do not know. Anyway its 7th Jan and no sign of the necklass . What a waste of time . Might give it tho the wife for her birthday in May if it arrives.”

Helpful Report

We’re very sorry for the frustration and disappointment this has caused, David. Unfortunately, the original order was returned to us, and as these can take time to get back, we arranged a replacement instead. We completely understand how upsetting this situation has been and sincerely apologise for the inconvenience.

“Customer service was very helpful in sorting out my return.”

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“I love my Abbott Lyon pieces. The bracelet is very pretty and looks fab on.”

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“First time buying from AL and I am very impressed! Everything; from the ease of navigating the website through to purchasing, swift delivery and the exceptional quality of the item I ordered; I will definitely be a returning customer - thanks AL. :-)”

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“Amazing jewelry. Great price and Amazing quality”

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“I bought a set of earrings for my daughter for Christmas and 1 of the earrings wasn’t closing properly, emailed Abbott and within a day I had a reply. Within 3 days I had a new pair. Excellent service from customer service team. Many Thanks”

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“Beautiful pieces, fast delivery! 100 percent recommend”

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“Excellent company very helpful jewellery lovely quality, quick delivery very pleased with my purchases”

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Abbott Lyon is rated 4.4 based on 21,789 reviews