Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,391 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received it”

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“It's awful only sits the wrong way round. Customer service basically said it moves as I move and is to be expected. So if that’s the case put the pearl and initials on both sides.”

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“Clasp won’t open. I have contacted AL and they asked for a video which I sent a week ago. No reply!”

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“I ordered the personalised clover necklace and it arrived weeks later with 7 clover leafs on instead of 8 . So the last initial of my name was missing Even though I had received emails saying my necklace had been perfected 100%checked and was on its way lol . Customer service has been shocking days between each email and as of now this issue is still not resolved .”

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“Received a damaged pendant, and I'm still waiting for my necklace which is now overdue,the company are terrible honestly don't waste your money it's just a rip off. Customer service is useless, non existent you don't get replied to. Just avoid avoid avoid AL1261710”

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“The pendant is nice but beware of engraving - I had some initials engraved however they don’t look like the correct letters! I have contacted customer services only to be told the letters are correct and it’s just the font. Also, customer services takes a long time to respond (3 days). I won’t be buying anything else after this experience I’m afraid.”

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“Not received it still waiting. No reason for the delay from your company. I have spent £80 and haven't received my 50 th birthday gift. We're his my order???”

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“Still haven’t received it!!”

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“Unfortunately, this purchase hasn’t turned out well. I bought as a graduation gift for my daughter but she was unable to wear it as it keeps coming undone and falling off. To be fair I have notified AL and they are looking into it. I have bought a bracelet like this for myself and had no problems with it so I’m hopeful it will be sorted out. Must just be a anomaly”

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“My bracelet has snapped after wearing it for 1 week of having it”

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“I received my rosegold bangle and it's broke. I've reached out endless times to customer service with no response. It's just poor poor customer service and the reply is always we r so busy at the moment,that's not good enough especially if you have broken items”

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“Took a while for you to reply back as my Gemma Owen necklace broke within two weeks. Sent me a new one but have sent me the wrong item!”

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“Didn't receive the gift box,emailed you 9 days ago about this , and sent multiple emails telling you this, after the 1st computer email back saying sorry , which I've replied , but you never email back.your customer email services shocking ,like you literally don't give a dame once you get the money .you obviously don't check when packing the items .Still waiting for you to reply to my emails.”

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“Unable to remove the links Asked for a exchange but uncertain I will get another watch”

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“I had a query with my delivery and it was clear from the response that my message had not been read properly.”

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“Not received with other items really disappointing as it’s got my daughter 21st , how can they forget to add items . If items don’t turn up before 16.09 I want refund”

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“Poor customer service. Items not received. Offshore customer service. Bad service.”

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“Ordered 2 items, absolutely love one, but am really struggling to get a response regarding a faulty item I’ve received. Have been unable to utilise live chat as it is never available so just have to wait for a reply via email.”

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“Broke within one wear ! Customer service aren’t answering me for a refund or return !”

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“Shocking customer service and lack of any response to attempts to contact - never received order or a requested refund !”

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Abbott Lyon is rated 4.3 based on 13,391 reviews