Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,362 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

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“My gift 🎁 was supposed to arrive on the 24th as per order but it arrived on the 29th of December”

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“I needed to return and change my original choice - AL did this brilliantly. Customer service was exceptional and all before Christmas ! thank you”

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“I ordered both evil eye necklaces for layering. My daughter raj loved them and wore them over the Christmas period. Both looked stunning and just right plus I received a discount which really helped., my name is sundeep I bought theses necklaces for my daughter. It’s been a hard year losing my husband this year and buying presents on my own. Thank you”

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“Order was lost. They were then very good at re sending after 2 weeks back and forth with Evri and then. However, received parcel and missing birthstone item…. Got the two bracelets but no birthstone and this was a joint birthday and christmas resent.”

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“Bad service Delivered late 27th Dec in the end. My daughter had gone by that point Not engraved Awful. I have never been so let down will not use again”

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“Very good quality jewellery and a very high level of customer care. Customer care team have always been very responsive and helpful when contacted”

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“Terrible customer service. My items ordered were supposed to be guaranteed delivery before Christmas and arrived 4 days later with the name spelled incorrectly on the custom made necklace. Abbott Lyon’s customer service team are not replying to the emails I have sent with photos and are basically non existent at this point. I will never use this company ever again and advise others reading this to steer clear too.”

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“Fantastic quality Easy website Speedy delivery - especially at Christmas”

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“Excellent service and quality jewellery”

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“Very nice item that worked well as a gift. Sadly it took a long time for it to be finally delivered and was a bit of a wait to get a new order sent out.”

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“I purchased a ring which was too big and couldn’t be more happy with the service in sorting a replacement.”

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“Excellent service, fast delivery. My earrings are beautiful, they came well presented, highly recommend”

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“Jewellery was lovely but unfortunately the personalised order took over a month to arrive.”

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“Beautiful necklace great price 👌”

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“Brilliant customer service great jewellery pieces will definitely be shopping again here”

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“I have ordered multiple pieces of jewellery from Abbott Lyon and am always obsessed with whatever I order. I must also point out that their customer service is 10/10!”

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“Ordered an item which was labelled ‘guaranteed delivery in time for Christmas’ in early December. Received no further updates until 23rd December when I had to chase for the whereabouts of my order. I was advised my order had been dispatched by the customer service team however, the tracking link provided did not update. It is now 31st December and following subsequent contact with the customer service team, my order is yet to be delivered and the tracking link provided has not been updated. Really disappointed with both the customer service and delivery service. My family member has now missed out on what was supposed to be a great personalised Christmas gift.”

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“Incredible pieces, I have the statement link bracelet & the tennis bracelet both in gold & I actually love them. Wear them daily no tarnishing”

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“Bought as a gift, my friend wore it on the same day and was really happy with it, and I got a complimentary star bracelet as part of the order”

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“The gift was beautifully made. Abbott Lyon kept me informed of the progress of the piece throughout. Arrived on the date promised. Great service and the bracelet was loved by the recipient. Would definitely buy from this company again.”

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Abbott Lyon is rated 4.4 based on 22,362 reviews