Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,356 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you!”

Helpful Report

“Very impressed not only with the quality of the necklace I ordered, but the customer service was very impressive. From the moment I ordered i was kept up to date at every single process of my order.”

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“Abbot Lyon has been fantastic. Their customer service is incredibly responsive, helpful, and friendly. The jewellery is high‑quality, beautifully made, and arrived quickly. Couldn’t be happier—highly recommend!”

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“I have purchased a few items from Abbott Lyon and im really impressed with the quality of each items and the bargains has recommended them to my friends who have also been purchasing cannot fault the the delivery times excellent”

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“The products are amazing and have been ordering from here some time now Very helpful and friendly customer services”

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“Very bad experience for my first time using you, ordered in November to give myself plenty of time, got an email to state delivery 11th Dec, didn't arrive. Then I was told guaranteed 19th Dec again didn't arrive and then told guaranteed 23rd Dec and no it didn't arrive, finally came on 24th December, had to buy another present as did not think it was going to arrive. Won't order again.”

Helpful Report

“The service is rubbish I ordered next day delivery 2 weeks before and still never came on time and still hasn’t been delivered now I also told them it was a present for someone leaving the country and at this rate they will have left before it gets here. So be no good”

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“Have been ordering from Abbott lyon for a few years and never had any issues. This christmas was a disaster !! ordered 25/11 a personalised heart locket. waited weeks for the tracking to update - nothing so I chased. via Chat awful robotic service eventually got an open issue raised. Received an email no explanation just it was delayed but would probably arrive by 23/12 !!! no reassurance nothing. Chased 2 further times same response but no reason why it had been delayed or anything to give me confidence it would arrive in time. Eventually it did turn up 2 dats before christmas but the customer service was appalling”

Helpful Report

“Team Abbott Lyon you are incredible... from placing the order to keeping me up to date with the progress right through to delivery. What a lovely surprise when I received my order, I was completely blown away with the quality of the necklace when it arrived. I couldn't wait to gift this to my daughter at Christmas, she absolutely loves it. I will definately order again soon. Thank you so so so much, wishing you continued success with your lovely business. Happy new year”

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“Original order was delayed due to quality issues , offered a a voucher with guaranteed delivery before Xmas , neither order has arrived as of 30th December, so unfortunately my partner still received her Xmas present, original order placed in plenty of time 6/12/25 , so really disappointed”

Helpful Report

“Shocking service & customer support I paid for delivery before Christmas, but my order did not arrive as promised. I was later contacted and given a voucher with a clear assurance that a replacement order would arrive before Christmas if placed immediately. I did this and paid for delivery again. Neither order arrived. The courier confirmed they were waiting for the parcel, but it was never handed over, and I received no meaningful updates. Delivery dates were repeatedly changed, with the latest delay pushing delivery well into February. The items were intended as Christmas gifts for my wife, which made the situation particularly disappointing and awkward. To make matters worse, I then received an automated email asking me to rate the service and enter a voucher draw, despite the unresolved issues. Overall, this was poor communication, broken promises, and an extremely frustrating experience.”

Helpful Report

“Deplorable customer service and delivery times. Jewellery pure junk, absolute rubbish”

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“Ordered 3rd December in time for Christmas according to your website but after numerous attempts to find out when my order would be delivered I was left waiting..it eventually arrived 27th December…very disappointed as this was a gift for my Grandson to give to his Mum for Xmas day…I am still deciding whether to return this item as I had to buy him an alternative present. Wouldn’t have ordered if I’d have known…bet Stacy didn’t have to wait for hers!!! Also wasn’t happy chatting to AI all the time.”

Helpful Report

“Service was good, products appeared in good quality. Unfortunately my Xmas order did not arrive in time due to a failed quality check, but Abbott Lyon kept me informed, and provided a very nice gesture to help ease the frustration. I would like to have given 5 stars, but due to not receiving my gift in time for Xmas, I had to give 4.”

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“My Christmas order was lost in transit, contacted via email, fast response and replacement sent arrived Christmas Eve… my daughter loved her gift so thank you for all you did”

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“Arrived super fast and great communication I loved the product”

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“I had a slight issue with an order not arriving, no fault of Abbott Lyon (it was a courier issue). I contacted customer support and they have been fantastic sorting it for me. Can't wait to recieve my items.”

Helpful Report

“Absolutely beautiful jewellery, my whole family have now ordered from you , you won’t be disappointed, from the customer service and updates on your order to the packaging, it’s very well presented and arrives super quick , what’s there not to love 🥰”