Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,356 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

Sharon L

Julie B

Abbott Lyon 5 star review on 9th May 2026

Sadie P

Abbott Lyon 5 star review on 26th April 2026

Amy H

Abbott Lyon 5 star review on 22nd March 2026

Mollie P

2845

Anonymous

Anonymous // 01/01/2019

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“Brilliant customer service, so quick to reply and resolve the issue. Very happy 👍🏻”

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“Said on the website order by 15th for it to arrive at Christmas. Ordered two named necklaces on 14th and it arrived 28th. Other than that the items are ok. Glad I didn’t pay full price for each item though.”

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“We ordered for me mom and sister separately moms what I ordered didn’t pass quality so I was sent a voucher to order something to come in time for Christmas while the necklace was being remade. Really pleased with my necklace from mom Sister is really pleased with hers mom’s is yet to arrive estimated by 2nd Jan. overall really pleased with the service quality and good will gesture of the voucher 100%recomend”

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“Beautiful jewellery I now own lots of pieces with super unbeatable customer service”

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“Brilliant customer service. Order got lost in transit but Abbott Lyon were quick to replace my order with the deepest apologies.”

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“Ordered the Moon & Back bangle with personalised engraving. Absolutely lovely. Only downside, bangle is VERY small and difficult to get on/off even on the smallest of wrists”

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“Great gifts and communication was excellent”

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“Wow all can say is Thankyou everything I ordered was perfect my wife loved it all so again Thankyou and I’ll will definately shop with you again 😊”

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“Absolutely love the personalised ring, but after only a few days wear you can already see the silver underneath wear the gold has wore off. Gutted!”

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“The jewellery is lovely. However, I am extremely unhappy with the customer service. I ordered four separate orders for necklaces for Christmas gifts, three of which arrived on time after lots of chasing and one of which still has not arrived, meaning that two of my nieces still have no Christmas present which I feel is appalling especially as my orders were placed on 2nd Decemeber with guaranteed delivery for Christmas. I have received no compensation for this.”

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“Very disappointed, returned. Still not had acknowledgment.”

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“love it such great delivery and items”

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“I ordered a Lockett necklace with two photos inside in November…..It was delayed, only got it on the 24th December, as a result I had to give a late present. Furthermore the locket was damaged on the top left, a dent, & was extremely disappointed with the small size. I had reluctantly given the locket to my mother in law, as the locket was so small, I don’t think the mother in laws eyes noticed. Nevertheless, not acceptable, sadly I don’t think I’ll be recommending or buying from Abbot Lyon again.”

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“Overall very disappointing. Christmas gift purchased well in advance but issues occurred with the delivery. I had to reach out as was not made aware of the issue. Communication and the ability to get a response was slow. Gift ended up being late after Christmas due to poor communication and customer service.”

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“Still not received.Not very happy, this was supposed to be a christmas present for my wife. We are now the 2nd Jan 2026 . What is happening and where is my consignment and despite al this I am being invited to give a review.”

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“I didn't get my item before Xmas as promised twice”

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“Received a necklace from you with my name on it for Christmas and I feel like Carrie from sex in the city!”

Abbott Lyon 5 star review on 31st December 2025

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“Fantastic quality. Reasonably priced. Personalised necklace I ordered was better than expected.”

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“After care service is amazing. Very prompt in replying to emails and no hesitation whatsoever in offering a credit note. Very happy.”

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“Great quality and delivered on time”

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Abbott Lyon is rated 4.4 based on 22,356 reviews