Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,789 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 3rd April 2026

2840

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“perfect personalized necklace my wife loved it. great comunication throught the order wold definitely recommend”

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“Happy with service and products I purchased I would recommend”

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“Very quality earrings! Really love it!”

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“Unfortunately my personalised items did not arrive in time for Christmas. What this company did was send me a £100 credit to order any items that would be guaranteed to arrive in time. They did!! I thought that this was incredibly generous and shows that they value their customers. I appreciate what you did and my daughter loved the alternative pieces. She will be over the moon when her personalised items arrive. They are amazing quality bracelets, we were very happy. Thank you ☺️”

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“My experience with Abbott Lyon has been brilliant. I ordered a personalised locket bracelet for my mum for christmas this year on the 22nd November. Whilst completing my order I was pre warned that it could take up to 3 weeks before shipment which was completely fine as I needed it for christmas. They told me that my order should be with me by the 19th December. They kept me updated throughout the making process with multiple emails. On the 18th December (one day before my order was supposed to be with me) I got an email to say that there had been a delay and my order would now be delivered by the 23rd December LATEST, slightly frustrating to hear considering the time frame but understandable during the christmas rush and I appreciated the great communication. On the 22nd December, I received an email from Abbott Lyon to say that my order would no longer be delivered in time for christmas as my personalised piece had to be remade as it did not meet final quality checks. I was disappointed to hear this as I had ordered it so far in advance and had already been told there was delays. HOWEVER, in the same email from them, they gave me a £75 gift voucher to spend on their website as an apology and thank you for my patience. They explained that my original order would still be delivered and that I would receive a further update about the estimated delivery within 2 days (which I did.) I was taken back by the exceptional customer service and communicate from Abbott Lyon and their effort to make amends and apologise without me, as the customer, having to ask first. I used the voucher to purchase some beautiful gold hooped butterfly earrings which came within two days because they were not personalised!! Thank you Abbott Lyon.”

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“First locket had wrong photos in. Replacement locket was broken the clasp did not work so the locket won’t close & when I tried to live chat it came back as all advisors busy”

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“Not happy Christmas present promised for 23rd December at the very latest then changed to 24th then 27th, then e1st and now possibly 2nd or 3rd January Will not order from them again!!”

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“The customer service team could not have been more helpful when I thought something was missing from the order when in fact it wasn’t. They issued a refund for something I didn’t receive which was refunded immediately. I couldn’t fault them at all. I would definitely deal with them again.”

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“Very happy with service and quality”

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“Once again the bracket for my daughter at Christmas was absolutely amazing and she loved it as well thank you”

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“I have used Abbott Lyon a few times and everytime I’ve been delighted with the product”

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“I ordered an item and paid extra for Christmas delivery on the 10th of December. I got an email on the 22/12 to say they weren’t able to send my order due to poor quality. They then gave me a complimentary voucher to ensure that the person receiving the gift would have something to open on Christmas. That was a nice gesture and I did get another gift. So, thank you for that. I then got an email to say the original order would be delivered no later than the 30th December. Following on with another email to say that’s when it would be dispatched and would arrive by the 2-3rd January. I am a bit disappointed but hopefully it will arrive soon.”

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“I ordered my goods on 1st December for a gift as my best friends mum passed away so this was very special to me..I did get a bit worried as time for nearer time Xmas but I was assured by your fantastic team that I would have the goods and I sure did. I can't thank you enough. I was recommended to you as I wanted something special..by my sister who orders from you. Once again thank you so much and have a lovely new year. If I win the prize I will gift each time to someone who goes above and beyond to help others xx”

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“Loved the customer service. Fast delivery.”

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“Very good customer service”

Abbott Lyon 5 star review on 29th December 2025

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“Ordered 2 items on 28th November with a guaranteed delivery date between 20th and 23rd December. 1 item arrived before Christmas, the 2nd item still hasn’t arrived despite a further guarantee of delivery by 23rd December. No response to emails requesting urgent attention to date. Very disappointing.”

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“Lack of communication, scam of a company. Please spend your money elsewhere for gifts.”

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“This is the Third bracelet I’ve bought, all gifts for the most special people in my life, they love them and I do too, hoping to treat myself to one soon, thank you”

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“Unfortunately the first parcel went missing so I had to talk to support who were excellent and re ordered the product. With in three days my parcel was delivered to my home. Excellent.”

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“Lovely jewellery with a great offer”

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Abbott Lyon is rated 4.4 based on 21,789 reviews